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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 373,138
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 114,326
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 455,223
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,725,290
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,101,409
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,084
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. bug in whisper

    Hi, last week couple of times my whisper tab shows the name of player who is whispering but not any text other player or me type. Text becomes...

    Started by Pekk, 10.01.16 23:15
    • Replies: 2
    • Views: 7,512
    11.01.16 20:30 Go to last post
  2. Multiple Gift Boxes

    I was able take gift box multiple times. Fist time in the morning, then I opened it. Later I was able take second box and open it.

    Started by Rajaja, 04.01.16 09:31
    4 Pages
    1 2 3 ... 4
    • Replies: 33
    • Views: 134,878
    08.01.16 12:56 Go to last post
  3. Watermill

    Bought a Watermill, but cannot place it.Also where i want to place it ( next to a Watermill ), that watermill doesn`t show up !!!! Humm

    Started by SerfBo, 08.01.16 10:12
    • Replies: 1
    • Views: 12,542
    08.01.16 10:20 Go to last post
  4. Unhappy Amount of collectibles

    I have cleared most (all but 1 sector) of the Archipelago and now I'm getting very, very little collectibles. Since the Halloween event is over, I...

    Started by Sharpielein, 15.11.15 09:40
    18 Pages
    1 2 3 ... 18
    • Replies: 175
    • Views: 372,783
    08.01.16 04:46 Go to last post
  5. Broken Homepage Link

    This "in the forums" link: goes to this section of the forum: News Feedback (http://forum.thesettlersonline.com/forums/212-News-Feedback) ...

    Started by Iolanthe, 03.01.16 18:12
    • Replies: 1
    • Views: 9,481
    05.01.16 11:32 Go to last post
  6. Missing General (Veteran)

    I started to play this game 2 days ago, again. I stopped to play almost 3 years ago, and i remember very well that i had general with 250 soldiers. I...

    Started by Vaske_su, 03.01.16 21:19
    • Replies: 0
    • Views: 18,606
    03.01.16 21:19 Go to last post
  7. Collection production frozen

    For the past few days, whenever I create a collection from the mayor's house, the progress is always stuck at 0. It stays like that forever with any...

    Started by AsiWizard, 26.12.15 21:14
    • Replies: 2
    • Views: 6,383
    01.01.16 21:38 Go to last post
  8. Sinbad/Besieged City Incorrect "Type"

    This 1001 Nights adventure looks more like a 2 player "Fairytale" than the "Co-op" the icon indicates. A crown icon and a check of the...

    Started by Iolanthe, 30.12.15 20:01
    • Replies: 0
    • Views: 10,389
    30.12.15 20:01 Go to last post
  9. Log-in Loop

    Ive had this issue for what seems like probably coming up a year now and cant see anything on the internet to sort it out. When I log in each day,...

    Started by Thejollyone, 25.12.15 07:48
    • Replies: 3
    • Views: 8,545
    30.12.15 12:29 Go to last post
  10. Merchant Statue has a [Undefined Text] pop up description.

    Hi, i'm not 100% sure it's the Merchant Statue, but i think it is, but when we hoover the mouse over it now it shows [Undefined Text] as it's name. ...

    Started by Fanfas, 09.12.15 17:21
    • Replies: 5
    • Views: 23,797
    27.12.15 11:05 Go to last post
  11. Insane amount of lag/delay

    I find that the last 2/3 weeks i experience an crazy amout of Lag/Delay... Exploreres/Geos going to actualy work a min or more after you sent them...

    Started by matie2506, 17.12.15 20:35
    • Replies: 3
    • Views: 18,559
    22.12.15 19:19 Go to last post
  12. Exclamation Not getting Xmas Daily Quests

    is anyone having this problem me and another in my guild arn't getting our xmas daily quests anyone know why?:mad:

    Started by LittleNano, 22.12.15 00:59
    • Replies: 1
    • Views: 4,368
    22.12.15 01:00 Go to last post
  13. Longbow problem

    A christmas quest asks for longbow production, but after an hour or two I realised my counter was still on zero. Watching the timer for production -...

    Started by CaptainMac, 21.12.15 19:33
    • Replies: 2
    • Views: 11,750
    21.12.15 22:25 Go to last post
  14. Conscientious Geologist

    My Conscientious Geologist has upgraded following upgrades: Natural Copper Vein 3/3 and Quality Copper Mineshafts 3/3 but one of the veins gets...

    Started by Benneaz, 26.10.15 07:03
    4 Pages
    1 2 3 ... 4
    • Replies: 38
    • Views: 331,657
    21.12.15 06:06 Go to last post
  15. Macs

    Hi, please fix the bugs that prevent the Christmas Quest from working on a Mac. Also, please go back and fix all of the quests so they work on a...

    Started by Davehooks, 18.12.15 19:46
    • Replies: 2
    • Views: 15,744
    20.12.15 22:28 Go to last post
  16. can't start game

    I can't get past the second loading screen, are there other persons that are experiencing the same problem?

    Started by Jochums, 20.12.15 18:41
    • Replies: 0
    • Views: 7,994
    20.12.15 18:41 Go to last post
  17. New general takes up building slot.

    Typical problem with the new generals but the new xmas general does the same and takes up a building licence. dunno if this had been reported yet.

    Started by Vodkat, 17.12.15 01:39
    • Replies: 9
    • Views: 26,533
    20.12.15 04:47 Go to last post
  18. Question Strange "sorting" of the generals

    Hello, I have noticed that i have some strange sortings with my generals. I thought that this would sort itself out after i send them all to the...

    Started by Svike, 19.12.15 15:54
    bug
    • Replies: 2
    • Views: 33,609
    20.12.15 03:03 Go to last post
  19. Advent calendar - unable to accept

    I have tried several times to accept the 20th gift of manuscript, tome and codex but no matter how many time I try it will not accept it what so...

    Started by Margowicz1, 20.12.15 01:47
    • Replies: 2
    • Views: 17,570
    20.12.15 02:54 Go to last post
  20. Placing storehouses on archipelago

    It's about the building space. when trying to place a normal storehouse: when trying to place an island storehouse: when trying to place...

    Started by Wu-L, 18.12.15 13:48
    • Replies: 0
    • Views: 8,660
    18.12.15 13:48 Go to last post

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