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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,748
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 160,098
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,387,451
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 171,845
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 790,033
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,789
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Moved: login error

    Sorry, an error occurred. Please refresh the page and try again. had to make thhis account to get to support

    Started by QawpawII, 14.10.15 19:39
    • Replies: -
    • Views: -
    Muttleythefrog
    14.10.15 19:36 Go to last post

  2. Troops Disappear

    After routine end adventure, load troops and send in another I happened to noticed I can't run blocks anymore cause elite soldiers are missing. Since...

    Started by KelTor, 14.10.15 16:13
    • Replies: 3
    • Views: 2,854
    Qualan
    14.10.15 18:14 Go to last post

  3. Bugs

    QM not landing on any map or home island (didn't look for this in forum) But the main one is build Que, i have 7,.... no good if you can only use 3,...

    Started by Jazzguy, 14.10.15 17:17
    • Replies: 1
    • Views: 35,633
    Kit_
    14.10.15 17:21 Go to last post

  4. Bookbinder glue

    A glue bought for gems in the merchant works fine A glue , made in the provision house, gives following error After i click on the glue...

    Started by Seamus1, 13.10.15 10:48
    • Replies: 1
    • Views: 17,144
    Xibor
    13.10.15 19:26 Go to last post

  5. Bug: Achievements -> Buffs -> Brotherhood

    I have noticed that the buff-counter stopped working on this Achievement. Have tried it on different friends and still the same. I am applaying the...

    Started by DiskJoker, 12.10.15 10:28
    • Replies: 3
    • Views: 14,627
    Kit_
    13.10.15 17:02 Go to last post

  6. loading adventure's map crashed

    hi I started outlaw adventure at afternoon But now I could not load the adventure's map The message says "An error was detected on this...

    Started by mouyijia, 13.10.15 09:25
    • Replies: 2
    • Views: 4,165
    mouyijia
    13.10.15 09:47 Go to last post

  7. Cant log in

    Still cant log into game, anyone else having problems?

    Started by CzarII, 12.10.15 20:15
    • Replies: 8
    • Views: 3,057
    FishmanUK
    13.10.15 06:00 Go to last post

  8. Unhappy gem glitches???

    hi, i just bought some gems from merchant, the payment site said transaction declined but my bank said the transaction was authorised. what can i do?...

    Started by elaine001, 11.10.15 08:33
    2 Pages •
    1 2
    • Replies: 19
    • Views: 15,962
    Azeitrop
    13.10.15 05:53 Go to last post

  9. Royal Wedding Quest... WARNING

    take care I accidentally opened a royal wedding invite before closing one (it was finished just hadn't clicked the final complete). The second one...

    Started by stonewaller, 09.10.15 14:59
    • Replies: 2
    • Views: 36,461
    Glove
    12.10.15 16:40 Go to last post

  10. Question Gem shop is empty

    Hi Howcome I can't buy gems at the store? The shop is simply empty with the text: "No products found". I am from Denmark, Europe. The game...

    Started by aviz, 11.10.15 08:43
    • Replies: 2
    • Views: 10,432
    Dorotheus
    11.10.15 15:01 Go to last post

  11. Firefox 41 + Flash 19 crash

    hi, i've been using firefox for a long time, and since a week the flash crashes every time I try to load Settlers. (crashes at loading) Firefox 41,...

    Started by tasp, 07.10.15 15:09
    • Replies: 6
    • Views: 11,711
    tasp
    11.10.15 14:52 Go to last post

  12. bugg

    i complete 3 quest noting is heppend so help me... i am not pleying game for noting

    Started by MATEJKOCI, 10.10.15 20:44
    • Replies: 1
    • Views: 2,355
    Dorotheus
    10.10.15 21:15 Go to last post

  13. Different bugs

    So I have some bug problems. Every time the new collection item quest starts, the game freezes up and I have to reload the page. This happens...

    Started by Bens0n, 07.10.15 09:38
    2 Pages •
    1 2
    • Replies: 12
    • Views: 9,002
    lordloocan
    10.10.15 18:16 Go to last post

  14. the monkeys have escaped

    once upon a time there were some caged monkeys, their welfare was ok as they knew how to count - not only were they fed and cared for; in a fortunate...

    Started by aklbr, 09.10.15 14:37
    1 Attachment(s)
    • Replies: 0
    • Views: 2,658
    aklbr
    09.10.15 14:37 Go to last post

  15. "The Trade" Level 12 Tutorial Trade Quest

    Like the trade quests in Dailies and Guild (see: here...

    Started by Iolanthe, 08.10.15 18:34
    • Replies: 0
    • Views: 15,188
    Iolanthe
    08.10.15 18:34 Go to last post

  16. Small glue, can only trade one at a time.

    Hello! Is this a bug or WAI? Cause trading just one item at a time is tedious work if you need more than one. There should be an option like with...

    Started by Amiarah, 08.10.15 14:55
    • Replies: 3
    • Views: 6,586
    corona88
    08.10.15 16:24 Go to last post

  17. Geologists can not find any resources in my zone

    I have 10 iron mines, 3 copper mines, 3 stone quarries, 6 marble quarries empty on my land - I have sent my geologists out numerous times for each...

    Started by fred1, 06.10.15 17:35
    • Replies: 1
    • Views: 14,614
    MOD_Daz
    07.10.15 13:19 Go to last post

  18. Sorry, an error occurred. Please refresh the page and try again.

    i get this error client cant load , clear cache ?

    Started by norfik, 16.09.14 10:24
    6 Pages •
    1 2 3 ... 6
    • Replies: 54
    • Views: 551,771
    EctoRune
    06.10.15 19:10 Go to last post

  19. Chat Resets and Changing Zones

    I have been getting an awful lot of Chat Resets since the update today. As well as it happening during the normal course of play, I have come back...

    Started by Ozzymandeus, 21.07.15 16:59
    2 Pages •
    1 2
    • Replies: 14
    • Views: 45,941
    Ozzymandeus
    06.10.15 15:04 Go to last post

  20. Genuine transportation guild quest

    Today maybe I have done 30 times trades for 5 carts, and not only me, but few of my gildies have not possibility to check their quests.....

    Started by Korbun, 06.10.15 10:50
    • Replies: 2
    • Views: 4,149
    fnenuwnar
    06.10.15 12:13 Go to last post
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