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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431
  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 37,948
    13.11.23 03:13 Go to last post
  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 148,864
    08.11.23 11:58 Go to last post
  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,367,588
    18.08.23 10:52 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 166,644
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 770,946
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 183,642
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Tikka Island

    BB seems to have forgotten to finish this before releasing it. There are undefined text on the two easter houses. http://prntscr.com/8mt2pl

    Started by Urd123, 02.10.15 07:09
    • Replies: 0
    • Views: 17,244
    02.10.15 07:09 Go to last post
  2. Kicked and connection failed, no warning

    just now....

    Started by Thejollyone, 29.09.15 11:24
    66 Pages
    1 2 3 ... 66
    • Replies: 656
    • Views: 562,624
    01.10.15 20:27 Go to last post
  3. Island storehouse

    The island storehouse seems to fit in places no other building of it's size will fit, is this a bug or by design?

    Started by Steve1077, 30.09.15 19:22
    • Replies: 0
    • Views: 16,647
    30.09.15 19:22 Go to last post
  4. Build Queue after game changes

    I was building 3 gold smelters and despite having two further slots unused could not build any more. Those built and now i can only build one item...

    Started by Mortallicus, 30.09.15 11:21
    • Replies: 4
    • Views: 6,039
    30.09.15 17:26 Go to last post
  5. Riches of the Mountain bug

    I started the scenario yesterday before the server down. I found 4/5 pick. Today morning I found the 5th pick but I can't finish the scenario, see...

    Started by Pretenza, 30.09.15 04:06
    • Replies: 2
    • Views: 23,361
    30.09.15 13:37 Go to last post
  6. Cannot start any colony, adventure or scenario

    Had a colony today with no boss camp... so couldn't complete it. Then we had all the problems yesterday/today. Now the game is back up I cannot...

    Started by Muttleythefrog, 30.09.15 01:17
    • Replies: 5
    • Views: 10,616
    30.09.15 10:57 Go to last post
  7. An error occurred and the game is not available for the moment.

    When i am clicking the play now button to play The Settlers Online i am being sent to a page that says "An error occurred and the game is not...

    Started by geedwuniverse, 22.09.15 03:12
    • Replies: 4
    • Views: 35,379
    30.09.15 08:44 Go to last post
  8. First camp bug

    In the bandit camp there was 44 Horseman. I sent MMA general with 220 Cavalry. The result in the picture. 44 Horseman died, MMA with 220 C died, but...

    Started by Pretenza, 30.09.15 04:14
    • Replies: 3
    • Views: 16,641
    30.09.15 06:45 Go to last post
  9. XP loss

    Total xp has been 3,760,000 ever since hitting Level 50. Tonight, after we (finally) got to login, it's now showing as 3,746,025 ! So we're also...

    Started by Nogbad, 29.09.15 23:56
    • Replies: 2
    • Views: 37,270
    30.09.15 06:35 Go to last post
  10. Moved: When can we play again

    Hello how long does it takes now? 1. i have a adventure running. 2. my weekly bonus gets gone. 3. the most importent my premium is still runnning....

    Started by Franco1966, 29.09.15 20:40
    • Replies: -
    • Views: -
    29.09.15 20:34 Go to last post
  11. Moved: Endless login queue

    This issue we had on test server, when the new extended island and levels were introduced at the 1st of September, and it does not seem to have been...

    Started by Urd123, 29.09.15 11:58
    • Replies: -
    • Views: -
    29.09.15 11:57 Go to last post
  12. message is cut when choosing the basket house

    the message just ends in the middle of it

    Started by LillaThePink, 28.09.15 22:39
    • Replies: 0
    • Views: 3,449
    28.09.15 22:39 Go to last post
  13. PvP - War Dogs bug

    20 of any troops vs 20 Wardogs kills a stack with 17 loses. It works. Stack (20) of War dogs has 200hp and makes 3200 damage total. It means that...

    Started by SettlerPiter, 25.09.15 15:50
    • Replies: 1
    • Views: 5,386
    25.09.15 17:14 Go to last post
  14. Exclamation Bandit nest - interception is not shown

    Hi,All. This is a short story about adventure Bandit nest I completed.It started O.K.:all previews worked properly,all blocks completed successfully...

    Started by Sorik, 23.09.15 10:39
    • Replies: 4
    • Views: 9,699
    24.09.15 14:26 Go to last post
  15. Guild quest completed but not moving on

    We have completed our guild quest but it is failing to complete and make the waiting quest active: http://prntscr.com/8d6m9s We had been stuck...

    Started by lordloocan, 06.09.15 10:15
    2 Pages
    1 2
    • Replies: 13
    • Views: 52,036
    21.09.15 13:26 Go to last post
  16. Unstable connection to the TSO domain

    Hi, it has happened also in the past, but the problem started to pop up quite often: The big portion of the packets sent to and/or from the TSO...

    Started by Posolsvetla, 15.09.15 18:25
    • Replies: 5
    • Views: 28,642
    16.09.15 17:00 Go to last post
  17. stuck at level 9

    Hello. I can't complete the quest "Further Help" (sub-quest of system functions) since the quest is locked ( it says level 9 requiered but I Am level...

    Started by TheodorN, 02.09.15 15:16
    2 Pages
    1 2
    • Replies: 13
    • Views: 68,675
    16.09.15 10:51 Go to last post
  18. An error occurred and the game is not available for the moment.

    Just installed steam and settlers the game a few days back and everything was great . Today I get this error when i open Steam, load Settlers online...

    Started by Azrael1980, 15.09.15 02:18
    • Replies: 3
    • Views: 44,260
    15.09.15 10:43 Go to last post
  19. map not loading on adventures

    Hi, i'm having a major problem where the maps for my active adventures are not loading and it is delaying completion for my guild. Is anyone else...

    Started by Whiticus, 11.09.15 10:29
    • Replies: 2
    • Views: 3,479
    13.09.15 03:24 Go to last post
  20. Start pack

    Yesterday, i clicked on buy "Start pack" then I close it. Now i want to buy it but i can't see it. How can i buy it? I play on steam.

    Started by CrazyX, 12.09.15 07:40
    • Replies: 2
    • Views: 9,220
    12.09.15 12:49 Go to last post

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