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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 39,935
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 156,764
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,380,817
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 170,059
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 783,489
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 185,992
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. half a iron mine on new islands

    i noticed iv only got half a iron mine on the new islands anyone else got this problem http://prntscr.com/8nwgpr

    Started by pardy577, 05.10.15 11:46
    • Replies: 0
    • Views: 1,806
    pardy577
    05.10.15 11:46 Go to last post

  2. Problems after sending troops.

    Hello :) Since last week I got reason again to do adventures to level up, after allmost 3 years on level 50, sad thing is that every time i send...

    Started by DutchDuty, 04.10.15 14:16
    • Replies: 1
    • Views: 5,236
    Dorotheus
    04.10.15 20:24 Go to last post

  3. Completing PVP expedition did not count towards Guild Quest

    Hi, I have the Guild Quest "Buried Volcano" which includes "Experience at least 2 new adventures". Completing a colony previously counted as 1...

    Started by SwampHen, 01.10.15 09:22
    • Replies: 2
    • Views: 3,853
    SwampHen
    03.10.15 12:38 Go to last post

  4. Tikka Island

    BB seems to have forgotten to finish this before releasing it. There are undefined text on the two easter houses. http://prntscr.com/8mt2pl

    Started by Urd123, 02.10.15 07:09
    • Replies: 0
    • Views: 17,268
    Urd123
    02.10.15 07:09 Go to last post

  5. Kicked and connection failed, no warning

    just now....

    Started by Thejollyone, 29.09.15 11:24
    66 Pages •
    1 2 3 ... 66
    1 Attachment(s)
    • Replies: 656
    • Views: 586,072
    Melhmqn
    01.10.15 20:27 Go to last post

  6. Island storehouse

    The island storehouse seems to fit in places no other building of it's size will fit, is this a bug or by design?

    Started by Steve1077, 30.09.15 19:22
    • Replies: 0
    • Views: 16,783
    Steve1077
    30.09.15 19:22 Go to last post

  7. Build Queue after game changes

    I was building 3 gold smelters and despite having two further slots unused could not build any more. Those built and now i can only build one item...

    Started by Mortallicus, 30.09.15 11:21
    • Replies: 4
    • Views: 6,109
    Mortallicus
    30.09.15 17:26 Go to last post

  8. Riches of the Mountain bug

    I started the scenario yesterday before the server down. I found 4/5 pick. Today morning I found the 5th pick but I can't finish the scenario, see...

    Started by Pretenza, 30.09.15 04:06
    • Replies: 2
    • Views: 23,474
    Pretenza
    30.09.15 13:37 Go to last post

  9. Cannot start any colony, adventure or scenario

    Had a colony today with no boss camp... so couldn't complete it. Then we had all the problems yesterday/today. Now the game is back up I cannot...

    Started by Muttleythefrog, 30.09.15 01:17
    • Replies: 5
    • Views: 10,786
    Muttleythefrog
    30.09.15 10:57 Go to last post

  10. An error occurred and the game is not available for the moment.

    When i am clicking the play now button to play The Settlers Online i am being sent to a page that says "An error occurred and the game is not...

    Started by geedwuniverse, 22.09.15 03:12
    • Replies: 4
    • Views: 35,980
    BB_Ravel
    30.09.15 08:44 Go to last post

  11. First camp bug

    In the bandit camp there was 44 Horseman. I sent MMA general with 220 Cavalry. The result in the picture. 44 Horseman died, MMA with 220 C died, but...

    Started by Pretenza, 30.09.15 04:14
    • Replies: 3
    • Views: 16,909
    minion79
    30.09.15 06:45 Go to last post

  12. XP loss

    Total xp has been 3,760,000 ever since hitting Level 50. Tonight, after we (finally) got to login, it's now showing as 3,746,025 ! So we're also...

    Started by Nogbad, 29.09.15 23:56
    • Replies: 2
    • Views: 37,354
    topgearfan
    30.09.15 06:35 Go to last post

  13. Moved: When can we play again

    Hello how long does it takes now? 1. i have a adventure running. 2. my weekly bonus gets gone. 3. the most importent my premium is still runnning....

    Started by Franco1966, 29.09.15 20:40
    • Replies: -
    • Views: -
    Franco1966
    29.09.15 20:34 Go to last post

  14. Moved: Endless login queue

    This issue we had on test server, when the new extended island and levels were introduced at the 1st of September, and it does not seem to have been...

    Started by Urd123, 29.09.15 11:58
    • Replies: -
    • Views: -
    Urd123
    29.09.15 11:57 Go to last post

  15. message is cut when choosing the basket house

    the message just ends in the middle of it

    Started by LillaThePink, 28.09.15 22:39
    • Replies: 0
    • Views: 3,461
    LillaThePink
    28.09.15 22:39 Go to last post

  16. PvP - War Dogs bug

    20 of any troops vs 20 Wardogs kills a stack with 17 loses. It works. Stack (20) of War dogs has 200hp and makes 3200 damage total. It means that...

    Started by SettlerPiter, 25.09.15 15:50
    • Replies: 1
    • Views: 5,420
    ksinori
    25.09.15 17:14 Go to last post

  17. Exclamation Bandit nest - interception is not shown

    Hi,All. This is a short story about adventure Bandit nest I completed.It started O.K.:all previews worked properly,all blocks completed successfully...

    Started by Sorik, 23.09.15 10:39
    • Replies: 4
    • Views: 9,805
    lordloocan
    24.09.15 14:26 Go to last post

  18. Guild quest completed but not moving on

    We have completed our guild quest but it is failing to complete and make the waiting quest active: http://prntscr.com/8d6m9s We had been stuck...

    Started by lordloocan, 06.09.15 10:15
    2 Pages •
    1 2
    • Replies: 13
    • Views: 52,851
    Urd123
    21.09.15 13:26 Go to last post

  19. Unstable connection to the TSO domain

    Hi, it has happened also in the past, but the problem started to pop up quite often: The big portion of the packets sent to and/or from the TSO...

    Started by Posolsvetla, 15.09.15 18:25
    5 Attachment(s)
    • Replies: 5
    • Views: 28,934
    Posolsvetla
    16.09.15 17:00 Go to last post

  20. stuck at level 9

    Hello. I can't complete the quest "Further Help" (sub-quest of system functions) since the quest is locked ( it says level 9 requiered but I Am level...

    Started by TheodorN, 02.09.15 15:16
    2 Pages •
    1 2
    3 Attachment(s)
    • Replies: 13
    • Views: 69,727
    BB_Ravel
    16.09.15 10:51 Go to last post
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