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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 151
    • Views: 3,381
    Graciethecat
    Yesterday 18:58 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Conscientious Geologist

    My Conscientious Geologist has upgraded following upgrades: Natural Copper Vein 3/3 and Quality Copper Mineshafts 3/3 but one of the veins gets...

    Started by Benneaz, 26.10.15 07:03
    4 Pages •
    1 2 3 ... 4
    • Replies: 38
    • Views: 332,503
    Dorotheus
    21.12.15 06:06 Go to last post

  2. Macs

    Hi, please fix the bugs that prevent the Christmas Quest from working on a Mac. Also, please go back and fix all of the quests so they work on a...

    Started by Davehooks, 18.12.15 19:46
    • Replies: 2
    • Views: 15,809
    Jim_B
    20.12.15 22:28 Go to last post

  3. can't start game

    I can't get past the second loading screen, are there other persons that are experiencing the same problem?

    Started by Jochums, 20.12.15 18:41
    • Replies: 0
    • Views: 8,214
    Jochums
    20.12.15 18:41 Go to last post

  4. New general takes up building slot.

    Typical problem with the new generals but the new xmas general does the same and takes up a building licence. dunno if this had been reported yet.

    Started by Vodkat, 17.12.15 01:39
    • Replies: 9
    • Views: 26,678
    Ozzymandeus
    20.12.15 04:47 Go to last post

  5. Question Strange "sorting" of the generals

    Hello, I have noticed that i have some strange sortings with my generals. I thought that this would sort itself out after i send them all to the...

    Started by Svike, 19.12.15 15:54
    bug
    • Replies: 2
    • Views: 33,873
    Iolanthe
    20.12.15 03:03 Go to last post

  6. Advent calendar - unable to accept

    I have tried several times to accept the 20th gift of manuscript, tome and codex but no matter how many time I try it will not accept it what so...

    Started by Margowicz1, 20.12.15 01:47
    • Replies: 2
    • Views: 17,679
    Areop-Enap
    20.12.15 02:54 Go to last post

  7. Placing storehouses on archipelago

    It's about the building space. when trying to place a normal storehouse: when trying to place an island storehouse: when trying to place...

    Started by Wu-L, 18.12.15 13:48
    • Replies: 0
    • Views: 8,782
    Wu-L
    18.12.15 13:48 Go to last post

  8. Forum bug/New Posts

    When I click on "New Posts" link I only get the posts that were created after the last time I closed the forum window. So if I open the forum in the...

    Started by topgearfan, 18.12.15 10:44
    • Replies: 1
    • Views: 4,394
    MOD_Daz
    18.12.15 10:56 Go to last post

  9. Mouse

    I have a badly delayed mouse, any suggestions please ? Oh I have no technical knowledge

    Started by bull151, 26.10.15 14:11
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 28,122
    oldnow
    18.12.15 09:27 Go to last post

  10. achievements in xmas event is bugged

    Achievement for buffing a friend's buildings ... needs 100 just did 125 on friends and guiildmates ... current progress to total ... 0/100

    Started by luckydiddy, 15.12.15 00:51
    • Replies: 3
    • Views: 15,789
    Xibor
    17.12.15 19:55 Go to last post

  11. Need to warn about wool

    There is nothing I can see in game that says Kitty Lure needs Wool. There is a mention in here on the Dev Diary, but not in the game. As such,...

    Started by RobD, 16.12.15 07:19
    1 Attachment(s)
    • Replies: 8
    • Views: 91,447
    Gerontius
    16.12.15 23:26 Go to last post

  12. getting into the christmas spirit

    i can not find the 5th quiet cottage on the map

    Started by Dubberman, 16.12.15 08:29
    • Replies: 4
    • Views: 38,657
    lordloocan
    16.12.15 23:21 Go to last post

  13. Connection Issues?

    Anyone got this issue right now? I can't connect to the server. If it's just me, is there something I can do?

    Started by Sebastienz, 16.12.15 10:34
    • Replies: 9
    • Views: 32,184
    Xibor
    16.12.15 21:08 Go to last post

  14. login

    i can not login good please fix it and i have it not only with uk server but i have it in all servers please fix it

    Started by heinwe, 13.10.15 11:42
    2 Pages •
    1 2
    1 Attachment(s)
    • Replies: 11
    • Views: 126,907
    SmurfAsH
    16.12.15 14:15 Go to last post

  15. Getting into the Christmas Spirit

    I finished the quest "Getting into the Christmas Spirit" however my Questbook says that I have to finish it. Is it a bug?

    Started by YMIL, 15.12.15 12:30
    • Replies: 3
    • Views: 28,383
    Nobzu
    15.12.15 18:50 Go to last post

  16. Xmas Event not activated

    once agian...the greta progammers at bb head quarters bring us another great event!... 50% of guild have full xmas event the rest have nothing....no...

    Started by ATHTHEMANIAC, 15.12.15 00:35
    2 Pages •
    1 2
    • Replies: 15
    • Views: 29,193
    Thejollyone
    15.12.15 16:58 Go to last post

  17. Windows 10

    Hello, Dont know if there is already a post about this issue. I bought a new pc with windows 8.1 installed and upgraded it to windows 10. I...

    Started by Diadal, 12.12.15 20:44
    • Replies: 8
    • Views: 134,759
    Gavona
    14.12.15 23:06 Go to last post

  18. Fix this iron mine, BB

    Iron mine on new island sector 4 - you can't see what level it is, you can't see if it's sleeping or upgrading[pictured]. Not even the deposit is...

    Started by FishSmell, 13.12.15 18:33
    • Replies: 1
    • Views: 40,917
    Dappadon
    13.12.15 18:49 Go to last post

  19. Missing Expedition troops

    I am trying to finish the training expedition. i have 1day left. as usual i was an idiot lol and didn't pay attention and so i now have no troops...

    Started by MntlKitty, 11.12.15 01:12
    • Replies: 2
    • Views: 14,893
    Dappadon
    12.12.15 15:18 Go to last post

  20. New unbuildable places

    After last maintenance I found weird places that was buildable before but not buldable now. First in 7 sector Second in 8 sector

    Started by TMats, 24.02.15 11:41
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 10
    • Views: 12,720
    AppleCherryPie
    09.12.15 21:44 Go to last post
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