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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,380
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,363
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,383
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,869
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,781
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,252
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. the monkeys have escaped

    once upon a time there were some caged monkeys, their welfare was ok as they knew how to count - not only were they fed and cared for; in a fortunate...

    Started by aklbr, 09.10.15 14:37
    1 Attachment(s)
    • Replies: 0
    • Views: 5,350
    aklbr
    09.10.15 14:37 Go to last post

  2. "The Trade" Level 12 Tutorial Trade Quest

    Like the trade quests in Dailies and Guild (see: here...

    Started by Iolanthe, 08.10.15 18:34
    • Replies: 0
    • Views: 36,313
    Iolanthe
    08.10.15 18:34 Go to last post

  3. Small glue, can only trade one at a time.

    Hello! Is this a bug or WAI? Cause trading just one item at a time is tedious work if you need more than one. There should be an option like with...

    Started by Amiarah, 08.10.15 14:55
    • Replies: 3
    • Views: 9,455
    corona88
    08.10.15 16:24 Go to last post

  4. Geologists can not find any resources in my zone

    I have 10 iron mines, 3 copper mines, 3 stone quarries, 6 marble quarries empty on my land - I have sent my geologists out numerous times for each...

    Started by fred1, 06.10.15 17:35
    • Replies: 1
    • Views: 18,434
    MOD_Daz
    07.10.15 13:19 Go to last post

  5. Sorry, an error occurred. Please refresh the page and try again.

    i get this error client cant load , clear cache ?

    Started by norfik, 16.09.14 10:24
    6 Pages •
    1 2 3 ... 6
    • Replies: 54
    • Views: 845,520
    EctoRune
    06.10.15 19:10 Go to last post

  6. Chat Resets and Changing Zones

    I have been getting an awful lot of Chat Resets since the update today. As well as it happening during the normal course of play, I have come back...

    Started by Ozzymandeus, 21.07.15 16:59
    2 Pages •
    1 2
    • Replies: 14
    • Views: 57,930
    Ozzymandeus
    06.10.15 15:04 Go to last post

  7. Genuine transportation guild quest

    Today maybe I have done 30 times trades for 5 carts, and not only me, but few of my gildies have not possibility to check their quests.....

    Started by Korbun, 06.10.15 10:50
    • Replies: 2
    • Views: 5,204
    fnenuwnar
    06.10.15 12:13 Go to last post

  8. Unhappy Connection Issue every a few seconds

    I'm not sure if anybody getting same issue, but here I'm getting Connection Issue every min or a few seconds, making me almost impossible to play a...

    Started by TheVictorious, 06.10.15 10:36
    • Replies: 0
    • Views: 7,530
    TheVictorious
    06.10.15 10:36 Go to last post

  9. Generals disappeared on Ali Baba

    Where happened: On the TEST SERVER. What happened: 1. Started an Ali baba, the young wood cutter adventure. 2. Sent about 10-15 generals...

    Started by Endre80, 06.10.15 09:01
    adventure, disappearing, generals, issue
    • Replies: 2
    • Views: 35,966
    Endre80
    06.10.15 09:34 Go to last post

  10. half a iron mine on new islands

    i noticed iv only got half a iron mine on the new islands anyone else got this problem http://prntscr.com/8nwgpr

    Started by pardy577, 05.10.15 11:46
    • Replies: 0
    • Views: 2,678
    pardy577
    05.10.15 11:46 Go to last post

  11. Problems after sending troops.

    Hello :) Since last week I got reason again to do adventures to level up, after allmost 3 years on level 50, sad thing is that every time i send...

    Started by DutchDuty, 04.10.15 14:16
    • Replies: 1
    • Views: 6,486
    Dorotheus
    04.10.15 20:24 Go to last post

  12. Completing PVP expedition did not count towards Guild Quest

    Hi, I have the Guild Quest "Buried Volcano" which includes "Experience at least 2 new adventures". Completing a colony previously counted as 1...

    Started by SwampHen, 01.10.15 09:22
    • Replies: 2
    • Views: 6,366
    SwampHen
    03.10.15 12:38 Go to last post

  13. Tikka Island

    BB seems to have forgotten to finish this before releasing it. There are undefined text on the two easter houses. http://prntscr.com/8mt2pl

    Started by Urd123, 02.10.15 07:09
    • Replies: 0
    • Views: 18,292
    Urd123
    02.10.15 07:09 Go to last post

  14. Kicked and connection failed, no warning

    just now....

    Started by Thejollyone, 29.09.15 11:24
    66 Pages •
    1 2 3 ... 66
    1 Attachment(s)
    • Replies: 656
    • Views: 884,779
    Melhmqn
    01.10.15 20:27 Go to last post

  15. Island storehouse

    The island storehouse seems to fit in places no other building of it's size will fit, is this a bug or by design?

    Started by Steve1077, 30.09.15 19:22
    • Replies: 0
    • Views: 19,220
    Steve1077
    30.09.15 19:22 Go to last post

  16. Build Queue after game changes

    I was building 3 gold smelters and despite having two further slots unused could not build any more. Those built and now i can only build one item...

    Started by Mortallicus, 30.09.15 11:21
    • Replies: 4
    • Views: 8,628
    Mortallicus
    30.09.15 17:26 Go to last post

  17. Riches of the Mountain bug

    I started the scenario yesterday before the server down. I found 4/5 pick. Today morning I found the 5th pick but I can't finish the scenario, see...

    Started by Pretenza, 30.09.15 04:06
    • Replies: 2
    • Views: 29,866
    Pretenza
    30.09.15 13:37 Go to last post

  18. Cannot start any colony, adventure or scenario

    Had a colony today with no boss camp... so couldn't complete it. Then we had all the problems yesterday/today. Now the game is back up I cannot...

    Started by Muttleythefrog, 30.09.15 01:17
    • Replies: 5
    • Views: 14,551
    Muttleythefrog
    30.09.15 10:57 Go to last post

  19. An error occurred and the game is not available for the moment.

    When i am clicking the play now button to play The Settlers Online i am being sent to a page that says "An error occurred and the game is not...

    Started by geedwuniverse, 22.09.15 03:12
    • Replies: 4
    • Views: 124,189
    BB_Ravel
    30.09.15 08:44 Go to last post

  20. First camp bug

    In the bandit camp there was 44 Horseman. I sent MMA general with 220 Cavalry. The result in the picture. 44 Horseman died, MMA with 220 C died, but...

    Started by Pretenza, 30.09.15 04:14
    • Replies: 3
    • Views: 20,208
    minion79
    30.09.15 06:45 Go to last post
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