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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

    Last Post:

  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 151
    • Views: 3,381
    Graciethecat
    Yesterday 18:58 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Cant log in

    Still cant log into game, anyone else having problems?

    Started by CzarII, 12.10.15 21:15
    • Replies: 8
    • Views: 4,270
    FishmanUK
    13.10.15 07:00 Go to last post

  2. Unhappy gem glitches???

    hi, i just bought some gems from merchant, the payment site said transaction declined but my bank said the transaction was authorised. what can i do?...

    Started by elaine001, 11.10.15 09:33
    2 Pages •
    1 2
    • Replies: 19
    • Views: 20,814
    Azeitrop
    13.10.15 06:53 Go to last post

  3. Royal Wedding Quest... WARNING

    take care I accidentally opened a royal wedding invite before closing one (it was finished just hadn't clicked the final complete). The second one...

    Started by stonewaller, 09.10.15 15:59
    • Replies: 2
    • Views: 40,968
    Glove
    12.10.15 17:40 Go to last post

  4. Question Gem shop is empty

    Hi Howcome I can't buy gems at the store? The shop is simply empty with the text: "No products found". I am from Denmark, Europe. The game...

    Started by DeletedUser(730657), 11.10.15 09:43
    • Replies: 2
    • Views: 11,977
    Dorotheus
    11.10.15 16:01 Go to last post

  5. Firefox 41 + Flash 19 crash

    hi, i've been using firefox for a long time, and since a week the flash crashes every time I try to load Settlers. (crashes at loading) Firefox 41,...

    Started by tasp, 07.10.15 16:09
    • Replies: 6
    • Views: 15,381
    tasp
    11.10.15 15:52 Go to last post

  6. bugg

    i complete 3 quest noting is heppend so help me... i am not pleying game for noting

    Started by DeletedUser(736070), 10.10.15 21:44
    • Replies: 1
    • Views: 3,337
    Dorotheus
    10.10.15 22:15 Go to last post

  7. Different bugs

    So I have some bug problems. Every time the new collection item quest starts, the game freezes up and I have to reload the page. This happens...

    Started by Bens0n, 07.10.15 10:38
    2 Pages •
    1 2
    • Replies: 12
    • Views: 15,969
    lordloocan
    10.10.15 19:16 Go to last post

  8. the monkeys have escaped

    once upon a time there were some caged monkeys, their welfare was ok as they knew how to count - not only were they fed and cared for; in a fortunate...

    Started by aklbr, 09.10.15 15:37
    1 Attachment(s)
    • Replies: 0
    • Views: 5,398
    aklbr
    09.10.15 15:37 Go to last post

  9. "The Trade" Level 12 Tutorial Trade Quest

    Like the trade quests in Dailies and Guild (see: here...

    Started by Iolanthe, 08.10.15 19:34
    • Replies: 0
    • Views: 36,517
    Iolanthe
    08.10.15 19:34 Go to last post

  10. Small glue, can only trade one at a time.

    Hello! Is this a bug or WAI? Cause trading just one item at a time is tedious work if you need more than one. There should be an option like with...

    Started by Amiarah, 08.10.15 15:55
    • Replies: 3
    • Views: 9,519
    corona88
    08.10.15 17:24 Go to last post

  11. Geologists can not find any resources in my zone

    I have 10 iron mines, 3 copper mines, 3 stone quarries, 6 marble quarries empty on my land - I have sent my geologists out numerous times for each...

    Started by fred1, 06.10.15 18:35
    • Replies: 1
    • Views: 18,522
    MOD_Daz
    07.10.15 14:19 Go to last post

  12. Sorry, an error occurred. Please refresh the page and try again.

    i get this error client cant load , clear cache ?

    Started by norfik, 16.09.14 11:24
    6 Pages •
    1 2 3 ... 6
    • Replies: 54
    • Views: 855,897
    EctoRune
    06.10.15 20:10 Go to last post

  13. Chat Resets and Changing Zones

    I have been getting an awful lot of Chat Resets since the update today. As well as it happening during the normal course of play, I have come back...

    Started by Ozzymandeus, 21.07.15 17:59
    2 Pages •
    1 2
    • Replies: 14
    • Views: 58,237
    Ozzymandeus
    06.10.15 16:04 Go to last post

  14. Genuine transportation guild quest

    Today maybe I have done 30 times trades for 5 carts, and not only me, but few of my gildies have not possibility to check their quests.....

    Started by Korbun, 06.10.15 11:50
    • Replies: 2
    • Views: 5,255
    fnenuwnar
    06.10.15 13:13 Go to last post

  15. Unhappy Connection Issue every a few seconds

    I'm not sure if anybody getting same issue, but here I'm getting Connection Issue every min or a few seconds, making me almost impossible to play a...

    Started by TheVictorious, 06.10.15 11:36
    • Replies: 0
    • Views: 7,642
    TheVictorious
    06.10.15 11:36 Go to last post

  16. Generals disappeared on Ali Baba

    Where happened: On the TEST SERVER. What happened: 1. Started an Ali baba, the young wood cutter adventure. 2. Sent about 10-15 generals...

    Started by Endre80, 06.10.15 10:01
    adventure, disappearing, generals, issue
    • Replies: 2
    • Views: 36,576
    Endre80
    06.10.15 10:34 Go to last post

  17. half a iron mine on new islands

    i noticed iv only got half a iron mine on the new islands anyone else got this problem http://prntscr.com/8nwgpr

    Started by pardy577, 05.10.15 12:46
    • Replies: 0
    • Views: 2,853
    pardy577
    05.10.15 12:46 Go to last post

  18. Problems after sending troops.

    Hello :) Since last week I got reason again to do adventures to level up, after allmost 3 years on level 50, sad thing is that every time i send...

    Started by DutchDuty, 04.10.15 15:16
    • Replies: 1
    • Views: 6,560
    Dorotheus
    04.10.15 21:24 Go to last post

  19. Completing PVP expedition did not count towards Guild Quest

    Hi, I have the Guild Quest "Buried Volcano" which includes "Experience at least 2 new adventures". Completing a colony previously counted as 1...

    Started by SwampHen, 01.10.15 10:22
    • Replies: 2
    • Views: 6,456
    SwampHen
    03.10.15 13:38 Go to last post

  20. Tikka Island

    BB seems to have forgotten to finish this before releasing it. There are undefined text on the two easter houses. http://prntscr.com/8mt2pl

    Started by Urd123, 02.10.15 08:09
    • Replies: 0
    • Views: 18,333
    Urd123
    02.10.15 08:09 Go to last post
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