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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 382,910
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,677
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 464,905
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,053
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,416
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 422,995
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Riches of the Mountain bug

    I started the scenario yesterday before the server down. I found 4/5 pick. Today morning I found the 5th pick but I can't finish the scenario, see...

    Started by Pretenza, 30.09.15 04:06
    • Replies: 2
    • Views: 29,887
    Pretenza
    30.09.15 13:37 Go to last post

  2. Cannot start any colony, adventure or scenario

    Had a colony today with no boss camp... so couldn't complete it. Then we had all the problems yesterday/today. Now the game is back up I cannot...

    Started by Muttleythefrog, 30.09.15 01:17
    • Replies: 5
    • Views: 14,578
    Muttleythefrog
    30.09.15 10:57 Go to last post

  3. An error occurred and the game is not available for the moment.

    When i am clicking the play now button to play The Settlers Online i am being sent to a page that says "An error occurred and the game is not...

    Started by geedwuniverse, 22.09.15 03:12
    • Replies: 4
    • Views: 124,823
    BB_Ravel
    30.09.15 08:44 Go to last post

  4. First camp bug

    In the bandit camp there was 44 Horseman. I sent MMA general with 220 Cavalry. The result in the picture. 44 Horseman died, MMA with 220 C died, but...

    Started by Pretenza, 30.09.15 04:14
    • Replies: 3
    • Views: 20,250
    minion79
    30.09.15 06:45 Go to last post

  5. XP loss

    Total xp has been 3,760,000 ever since hitting Level 50. Tonight, after we (finally) got to login, it's now showing as 3,746,025 ! So we're also...

    Started by Nogbad, 29.09.15 23:56
    • Replies: 2
    • Views: 38,629
    topgearfan
    30.09.15 06:35 Go to last post

  6. Moved: When can we play again

    Hello how long does it takes now? 1. i have a adventure running. 2. my weekly bonus gets gone. 3. the most importent my premium is still runnning....

    Started by Franco1966, 29.09.15 20:40
    • Replies: -
    • Views: -
    Franco1966
    29.09.15 20:34 Go to last post

  7. Moved: Endless login queue

    This issue we had on test server, when the new extended island and levels were introduced at the 1st of September, and it does not seem to have been...

    Started by Urd123, 29.09.15 11:58
    • Replies: -
    • Views: -
    Urd123
    29.09.15 11:57 Go to last post

  8. message is cut when choosing the basket house

    the message just ends in the middle of it

    Started by LillaThePink, 28.09.15 22:39
    • Replies: 0
    • Views: 4,135
    LillaThePink
    28.09.15 22:39 Go to last post

  9. PvP - War Dogs bug

    20 of any troops vs 20 Wardogs kills a stack with 17 loses. It works. Stack (20) of War dogs has 200hp and makes 3200 damage total. It means that...

    Started by SettlerPiter, 25.09.15 15:50
    • Replies: 1
    • Views: 6,427
    ksinori
    25.09.15 17:14 Go to last post

  10. Exclamation Bandit nest - interception is not shown

    Hi,All. This is a short story about adventure Bandit nest I completed.It started O.K.:all previews worked properly,all blocks completed successfully...

    Started by Sorik, 23.09.15 10:39
    • Replies: 4
    • Views: 14,068
    lordloocan
    24.09.15 14:26 Go to last post

  11. Guild quest completed but not moving on

    We have completed our guild quest but it is failing to complete and make the waiting quest active: http://prntscr.com/8d6m9s We had been stuck...

    Started by lordloocan, 06.09.15 10:15
    2 Pages •
    1 2
    • Replies: 13
    • Views: 71,154
    Urd123
    21.09.15 13:26 Go to last post

  12. Unstable connection to the TSO domain

    Hi, it has happened also in the past, but the problem started to pop up quite often: The big portion of the packets sent to and/or from the TSO...

    Started by Posolsvetla, 15.09.15 18:25
    5 Attachment(s)
    • Replies: 5
    • Views: 33,718
    Posolsvetla
    16.09.15 17:00 Go to last post

  13. stuck at level 9

    Hello. I can't complete the quest "Further Help" (sub-quest of system functions) since the quest is locked ( it says level 9 requiered but I Am level...

    Started by TheodorN, 02.09.15 15:16
    2 Pages •
    1 2
    3 Attachment(s)
    • Replies: 13
    • Views: 102,475
    BB_Ravel
    16.09.15 10:51 Go to last post

  14. An error occurred and the game is not available for the moment.

    Just installed steam and settlers the game a few days back and everything was great . Today I get this error when i open Steam, load Settlers online...

    Started by Azrael1980, 15.09.15 02:18
    • Replies: 3
    • Views: 154,302
    Tripi
    15.09.15 10:43 Go to last post

  15. map not loading on adventures

    Hi, i'm having a major problem where the maps for my active adventures are not loading and it is delaying completion for my guild. Is anyone else...

    Started by Whiticus, 11.09.15 10:29
    • Replies: 2
    • Views: 6,666
    SmurfAsH
    13.09.15 03:24 Go to last post

  16. Start pack

    Yesterday, i clicked on buy "Start pack" then I close it. Now i want to buy it but i can't see it. How can i buy it? I play on steam.

    Started by CrazyX, 12.09.15 07:40
    • Replies: 2
    • Views: 10,497
    Larili
    12.09.15 12:49 Go to last post

  17. Military Units left at expedition

    Hi, I was cancelled an expedition, but i had unassigned units there, and they left at the island. The population window says i have 828 unit,...

    Started by Dubberman, 08.09.15 20:32
    • Replies: 0
    • Views: 6,307
    Dubberman
    08.09.15 20:32 Go to last post

  18. tsotesting landing page login disabled problem

    Hi can anybody tell me why the login features of the tsotesting landing page aren't enabled when I go there? I haven't been able to login for a...

    Started by Bjornsonn, 02.09.15 21:29
    • Replies: 1
    • Views: 7,427
    Dorotheus
    02.09.15 22:14 Go to last post

  19. Move granite under Building materials in Economy overview

    Sorry not a bug exactly, but this have been bugging me (very) slightly for a very long time so finally worked up the bother to post about it. ...

    Started by Sherool, 24.05.14 20:39
    2 Pages •
    1 2
    • Replies: 12
    • Views: 81,006
    Dorotheus
    02.09.15 22:10 Go to last post

  20. The Lost Skull

    Anyone knows how to get "the lost skulls" quest? For a long time now, I'm wasting my waiting quests, since they are waiting for me to do the "the...

    Started by MrBranch, 19.05.13 09:41
    • Replies: 5
    • Views: 34,366
    Kit_
    02.09.15 14:23 Go to last post
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