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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  2. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,265
    BB_Saqui
    27.07.17 15:21 Go to last post

  3. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 786,979
    Reapertje
    26.12.20 06:44 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 171,092
    Urd123
    13.01.22 17:09 Go to last post

  5. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,384,004
    topgearfan
    18.08.23 10:52 Go to last post

  6. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 158,487
    BB_Trafffer
    08.11.23 11:58 Go to last post

  7. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,446
    topgearfan
    13.11.23 03:13 Go to last post

  1. Finished quests not registred

    Two quests that are completed is not registred in the quest book. "Gather more than 600 coins" and "Defeat a bandit camp with more than 50 Militia"....

    Started by Yshferah, 31.10.13 14:09
    quest, quest book, rewards
    • Replies: 1
    • Views: 9,669
    Fexno
    31.10.13 15:05 Go to last post

  2. Exclamation Crashing today 01/11

    Anyone else getting this : :mad: Happening in the game itself ... then have to start in all over again . ( I'm on Northisle )

    Started by NixMan, 01.11.13 10:16
    • Replies: 2
    • Views: 4,464
    NixMan
    02.11.13 08:09 Go to last post

  3. Question new licence-sector free

    i've killed bandit leader in sector 3 and as a reward i'm supposed to get gems and building licences. got the gems but no licences! :confused: any...

    Started by Jovan0608, 02.11.13 12:01
    • Replies: 2
    • Views: 2,551
    Jovan0608
    02.11.13 12:24 Go to last post

  4. Re: No golems !!!!!

    :mad: So Im really enjoying this event BUT....one golem so far and then no more. Got a new quest for the Golem and Guess what? NO [ removed ] ...

    Started by hotstuff1962, 19.10.13 07:39
    25 Pages •
    1 2 3 ... 25
    golems, halloween, no golems
    • Replies: 244
    • Views: 264,269
    Larili
    02.11.13 12:41 Go to last post

  5. Exclamation Quest Chain problems: Unlocking and false notifications

    Following quest chains are not unlocking: 1.) Tool Production -> Mines 2.) The Battle -> The Barracks 3.) New building materials -> A suspicious...

    Started by StoneMaison, 02.11.13 13:41
    4 Attachment(s)
    • Replies: 0
    • Views: 6,415
    StoneMaison
    02.11.13 13:41 Go to last post

  6. Explorer Science

    Since I upgraded my explorer to find 89% more map pieces, he has never found a SINGLE adventure. I upgraded that part of the tree and the part...

    Started by Recondite, 03.11.13 02:44
    • Replies: 2
    • Views: 11,302
    Recondite
    03.11.13 06:46 Go to last post

  7. Massive stuffing up in my game

    I am on the Northisle, living in Australia, and since last night, my game has just fallen apart, I am on my 72nd refresh in 17 hours. My buildings do...

    Started by Bazzaroony65, 03.11.13 07:56
    • Replies: 1
    • Views: 6,134
    Larili
    03.11.13 12:31 Go to last post

  8. No graphics loading

    A fellow guildie has been unable to log in for days: "i tried everything i could, clearing cashes, temporary internet files, browsing...

    Started by Thejollyone, 12.10.13 10:18
    1 Attachment(s)
    • Replies: 6
    • Views: 9,462
    Thejollyone
    03.11.13 17:35 Go to last post

  9. Clueless collectables

    Just logged back in, and a fresh set of litter is strewn about my island 15 hours after clearing away the last lot. However, the 'quest' that should...

    Started by Nogbad2, 05.11.13 05:16
    • Replies: 0
    • Views: 5,931
    Nogbad2
    05.11.13 05:16 Go to last post

  10. buffing fail

    buffed 13 of a fellow guilds places, 5 farms, 2 windmills, 1 baker, 5wells - and guess what only 2 farms are showing, first it was 4 now only 2!!!!

    Started by megadethmaniac, 03.11.13 09:15
    • Replies: 3
    • Views: 8,142
    Nogbad2
    05.11.13 05:18 Go to last post

  11. Finished quest not closing or rewarding

    This quest has been showing as completed for days now, but isn't closing. I've reloaded, refreshed, logged in again... and again

    Started by SirLegalot, 05.11.13 13:28
    1 Attachment(s)
    • Replies: 1
    • Views: 5,835
    peck_ed
    05.11.13 15:49 Go to last post

  12. Game crashed

    And the game goes down..... surprise surprise

    Started by auntyrae, 25.10.13 21:45
    8 Pages •
    1 2 3 ... 8
    • Replies: 75
    • Views: 59,663
    piruki
    05.11.13 17:13 Go to last post

  13. Quests XP not awarding Star Coins.

    There are a lot of players who have reached 50 who never turned in their quests before the (initial introduction of star coins), still have quests...

    Started by RonPope, 26.09.13 21:16
    2 Pages •
    1 2
    • Replies: 16
    • Views: 18,940
    Ashan
    07.11.13 18:52 Go to last post

  14. guild tab

    im missing 3 chat tab ??

    Started by norfik, 07.11.13 20:32
    • Replies: 1
    • Views: 2,627
    Fexno
    07.11.13 20:44 Go to last post

  15. Collection production

    yesterday I start production of one Drill Sergeant in collection tab it show me production window with text "20 min" and after 24h is still here I...

    Started by Devin, 01.11.13 16:31
    • Replies: 4
    • Views: 41,807
    Hairy
    07.11.13 21:32 Go to last post

  16. Uninvited guild members

    We appear to have had an uninvited player join our guild for a brief period. No idea why, how or if it presents a security concern, but it is...

    Started by Dave231, 08.11.13 00:17
    • Replies: 3
    • Views: 4,596
    peck_ed
    08.11.13 12:10 Go to last post

  17. Initialising Login Queue

    He's been doing that for 15 min now .. Have been able to login this morning but now I'm unable due to this queue .. Anyone else experiencing this...

    Started by TheUpSide, 27.11.11 15:46
    7 Pages •
    1 2 3 ... 7
    • Replies: 63
    • Views: 127,176
    NightEye
    09.11.13 01:07 Go to last post

  18. Copper surplus discrepancy

    My geologist finds copper surplus, and in mail it says 250. In star menu it's 100, and mayor's house receives 100....

    Started by Gromzilo, 09.11.13 06:00
    • Replies: 0
    • Views: 3,115
    Gromzilo
    09.11.13 06:00 Go to last post

  19. cannot open any building

    it started with the mayor house/store/top bar menu. Then I discovered I couldn't access any building. This is a new bug and 2 other guildies have...

    Started by Thejollyone, 28.10.13 15:51
    • Replies: 8
    • Views: 23,367
    Urkle
    09.11.13 13:14 Go to last post

  20. cant play game

    there is a blank screen when i try to start the game,how do i fix this

    Started by steveS43, 10.11.13 11:41
    • Replies: 1
    • Views: 4,287
    Fexno
    10.11.13 11:55 Go to last post
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