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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

    Last Post:

  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 154
    • Views: 3,381
    Dabcd
    Today 09:51 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Disconnect/Server busy

    Is there any maintenance or what? I can't log in to the game. I got this message - The server is busy at the moment. Try again...

    Started by Yrvag13, 18.11.14 11:44
    17 Pages •
    1 2 3 ... 17
    • Replies: 162
    • Views: 431,981
    Bigbelly
    03.04.15 07:40 Go to last post

  2. Hunting eggs problem

    Hi, all This is my first post to the forum. And I am writing with a problem - I accidentaly deleted my Hunting eggs adventure, and it is needed...

    Started by XuHuHa, 25.03.15 11:32
    • Replies: 7
    • Views: 15,373
    Ozzymandeus
    01.04.15 18:42 Go to last post

  3. hi

    After a last maintanse i lost 17 days premium ! What should i do ?

    Started by Srbenda0106, 01.04.15 07:19
    • Replies: 1
    • Views: 3,261
    Durin_d
    01.04.15 07:26 Go to last post

  4. Connection Failed ?

    cant log in game ??

    Started by norfik, 19.03.14 15:30
    20 Pages •
    1 2 3 ... 20
    • Replies: 192
    • Views: 355,037
    DeletedUser(538750)
    29.03.15 21:53 Go to last post

  5. Where are the chickens

    Ok, so I collected the "frightened" chickens. Now I need to put them on the nests. Where are they? I couldn't find them so I thought I had to...

    Started by CaneFlail, 28.03.15 18:00
    • Replies: 3
    • Views: 8,048
    CaneFlail
    29.03.15 15:11 Go to last post

  6. New general graphics preventing attacks

    Did a few adventures yesterday, other than some annoyance on with the graphics I could send attacks. Today on BK I cant select a general unless Im...

    Started by Thejollyone, 27.11.14 07:56
    3 Pages •
    1 2 3
    2 Attachment(s)
    • Replies: 22
    • Views: 21,387
    lolo1
    29.03.15 03:30 Go to last post

  7. SMS gem buying

    ive sent 2 sms to buy gems and havnt received any codes what should i do? and if i receive the codes tomorrow will they still be happy hour packages...

    Started by Wivadee, 26.03.15 21:37
    • Replies: 1
    • Views: 4,775
    Narcil
    26.03.15 21:54 Go to last post

  8. The Lag is back with a Vengeance :(

    cant seem to get past the load screen the bar isnt filling no easter logo screen like there usually is during events...anyone else having issues?

    Started by hades8840, 17.03.15 07:52
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 150
    • Views: 182,057
    topgearfan
    25.03.15 19:19 Go to last post

  9. My premium has gone + I can't buy anything from Epic Market (gems, 1d premium, etc)

    After the last maintenance my premium has gone, 2 days sooner (7days premium). Also I can't buy anything from Epic Market. It shows that I buy it,...

    Started by dodos_manus, 25.03.15 11:26
    • Replies: 3
    • Views: 40,257
    programmedjord
    25.03.15 19:01 Go to last post

  10. Renaming Master of Defense

    Not sure if this is counted as a bug really. Posted here to give heads-up to others... Cannot rename Master of Defense to: MoD MoD-1 etc ...

    Started by Tripi, 25.03.15 16:42
    • Replies: 1
    • Views: 16,766
    topgearfan
    25.03.15 18:06 Go to last post

  11. scouts upgrades not working

    Just noticed all my scouts have lost sturdy shovel and time reducing upgrades since maintenance . Anyone else having these problems?

    Started by MutantKid, 24.03.15 16:57
    • Replies: 3
    • Views: 4,801
    BB_Ravel
    25.03.15 11:00 Go to last post

  12. Stuck on "Loading Map" screen

    Hello, I have been trying to enter the game, but I'm still ending on endless "Loading Map" screen. What I noticed is, that instead of the "Easter...

    Started by Posolsvetla, 24.03.15 18:00
    • Replies: 2
    • Views: 50,025
    Posolsvetla
    24.03.15 20:29 Go to last post

  13. 4 MMA's on my island

    Picture says it all..

    Started by fishslice, 22.03.15 13:22
    • Replies: 3
    • Views: 18,106
    bio121
    22.03.15 21:26 Go to last post

  14. Riches Of The Mountain - zone error

    After applying a water splash buff on Sabotage building game crashed and do not allow to log in to scenario zone from my home island. Throws me out...

    Started by ed81ie, 22.03.15 11:22
    • Replies: 2
    • Views: 99,690
    ed81ie
    22.03.15 17:17 Go to last post

  15. "Where do Easter Eggs come from" bug

    Am in the adventure Where do Easter eggs come from. and am stuck. It is telling me to "Place the newly calmed chickens on the nest". I have collected...

    Started by Millsync, 18.03.15 09:44
    2 Pages •
    1 2
    • Replies: 15
    • Views: 106,229
    maximis35
    22.03.15 15:06 Go to last post

  16. Hot keys don't work consistently - a couple of partial fixes

    We're all aware of this. One thing I've found that often seems to be the cause is if you have Caps Lock on. Normally hot keys don't care, but...

    Started by Vrisitiggsy, 20.03.15 15:31
    • Replies: 0
    • Views: 8,947
    Vrisitiggsy
    20.03.15 15:31 Go to last post

  17. Unhappy The wiki is unusable

    is this program.... settlersonlinewiki.eu/adventures/ part of our game or not? If the answer is yes, why has it been inaccessible for the best...

    Started by TheFairy, 19.03.15 10:28
    • Replies: 6
    • Views: 32,667
    Hazgod
    20.03.15 10:20 Go to last post

  18. Graphic error and more

    Adventure Garrun the Trapper. Firstly, map took about 10 mins to open, the generals were almost arrived by the time I could see the map. ...

    Started by Nogbad, 19.03.15 20:34
    • Replies: 0
    • Views: 4,413
    Nogbad
    19.03.15 20:34 Go to last post

  19. almost 3 mins from clicking on an egg and having it added to inv

    the lag is nuts average 3 mins from click to result:mad::confused:

    Started by kanaske, 19.03.15 20:01
    • Replies: 0
    • Views: 10,510
    kanaske
    19.03.15 20:01 Go to last post

  20. Can't open traps or bandit camps in multiplayer adventure

    I noticed that on adventures I can't click on the traps or camps to open it to see the troops in it.

    Started by Durin_d, 18.03.15 10:45
    • Replies: 2
    • Views: 28,709
    Strainezu
    19.03.15 19:53 Go to last post
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