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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 153
    • Views: 3,381
    Lobodlak
    Today 07:01 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Floating Text back over Decoration buildings

    I really hope the revert to show Floating Text over Decoration building, is not intended.

    Started by SmurfAsH, 18.03.15 19:47
    • Replies: 2
    • Views: 4,608
    Ozzymandeus
    19.03.15 14:21 Go to last post

  2. No Easter Event Quests

    Is it just me? I don't have any Easter Event Quests. . . .:confused:

    Started by Simmosgirl, 19.03.15 07:23
    • Replies: 2
    • Views: 7,139
    tbchris10
    19.03.15 08:58 Go to last post

  3. No collectibles this evening?

    No collectibles this evening?

    Started by rscheidt, 18.03.15 19:56
    • Replies: 0
    • Views: 4,209
    rscheidt
    18.03.15 19:56 Go to last post

  4. Memories achivement bugged

    After finishing bringing back memories quest after event started, i didnt get the memories achievement. Edit: sorry if the screen shot edits are a...

    Started by Dema, 18.03.15 17:51
    2 Attachment(s)
    • Replies: 2
    • Views: 2,975
    Dema
    18.03.15 18:19 Go to last post

  5. Unhappy "Missing gens to and from ADV"

    I'm looking for help, Started a BK adv during this Easter event. After an hr no gens arrived, so I cancelled the ADV. Now my gens are missing. Have...

    Started by bio121, 18.03.15 16:58
    • Replies: 0
    • Views: 5,726
    bio121
    18.03.15 16:58 Go to last post

  6. Event quest "We neeed friends" issue

    Greetings For the quest "We need friends" it says "Produce at least 50 Settler(s)". I tried spending bread in the provision house to get 2 sets of...

    Started by VVidi, 17.03.15 19:23
    • Replies: 1
    • Views: 75,098
    Ozzymandeus
    17.03.15 20:31 Go to last post

  7. Exclamation Easter collectables

    If you look in the collectable tab of the mayors house, right at the top is a option to make the old spotted eggs with last years event collectables....

    Started by Dorotheus, 17.03.15 19:28
    • Replies: 1
    • Views: 6,978
    Jim_B
    17.03.15 20:20 Go to last post

  8. Missed eggs

    I didn't receive the eggs from the quests "For My Lost Loyal Egg-Hidders" and "The Easter Achievement Buidling" :confused:

    Started by Orisnica, 17.03.15 18:56
    • Replies: 0
    • Views: 9,326
    Orisnica
    17.03.15 18:56 Go to last post

  9. Event quest "Support is not free" issue

    Greetings This quest says "Use 3 Aunt Irma's Gift Basket(s) on bakeries" but using them on a friend's island's bakeries does not work - it only...

    Started by VVidi, 17.03.15 18:15
    • Replies: 0
    • Views: 17,751
    VVidi
    17.03.15 18:15 Go to last post

  10. Missing buildings after maintenance February 24th

    I've added decorations which are now missing - not in star menu(!). The picture illustrates sector 8, but there are more spots

    Started by aklbr, 24.02.15 12:32
    2 Pages •
    1 2
    4 Attachment(s)
    • Replies: 16
    • Views: 26,095
    KelsoBluebane
    17.03.15 08:44 Go to last post

  11. Exclamation Chat server does not work anymore

    It just says "no chat server awailable" Done following: cleaned browser from cookies, cleaned cache, refreshed browser numerous times, reinstalled...

    Started by T800, 04.02.15 20:03
    2 Pages •
    1 2
    bugs, chat server login failure, issues
    • Replies: 14
    • Views: 32,481
    Lukesters
    15.03.15 10:52 Go to last post

  12. Exclamation Limited Offers and Promotions

    No "Promotions" has been implemented without bugs. Especially Time reductions have failed, resulting in severe problems to play the game. And now...

    Started by SmurfAsH, 11.03.15 15:50
    • Replies: 0
    • Views: 29,616
    SmurfAsH
    11.03.15 15:50 Go to last post

  13. New Bug, generals, landing in Adv LZ.

    While they appear, their positioning countdown (2%-5%-->99%) resets, and they keep doing it forever it seems.

    Started by Deorum, 26.02.15 07:29
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 53,717
    Kit_
    10.03.15 20:36 Go to last post

  14. undefined text on "Conquer Your First Island" quest

    I find text bug on "Conquer Your First Island" quest Screenshot: http://prntscr.com/6em92m

    Started by Sorcery, 09.03.15 12:36
    • Replies: 2
    • Views: 37,150
    BB_Ravel
    10.03.15 09:55 Go to last post

  15. Guild Emblem not showing up

    Guild emblem is missing for edit and just a white square for most of guild? any one else with this issue?

    Started by JP4791, 08.03.15 12:28
    • Replies: 0
    • Views: 14,292
    JP4791
    08.03.15 12:28 Go to last post

  16. "Missing Tools" Quest not registering

    Greetings Community, I couldn't see this issue in the overview thread - sorry if it's a repost! My issue is that I have completed the "Missing...

    Started by Natsar, 06.03.13 06:26
    • Replies: 4
    • Views: 29,077
    LopezT
    08.03.15 12:05 Go to last post

  17. Marshalls went missing

    Hi all three of my Marshalls went missing. I sent them on a mission to another Island. Later I cancelled the mission and my Marshalls and troops...

    Started by Lukazade, 05.03.15 05:13
    • Replies: 1
    • Views: 7,437
    topgearfan
    05.03.15 12:50 Go to last post

  18. Game crashes my computer

    Over the past few days, I'm finding that my computer either freezes or crashes to a blue screen while I'm playing the game. I can log on to the...

    Started by Alina_Light, 01.03.15 21:38
    • Replies: 5
    • Views: 27,223
    Nogbad2
    04.03.15 21:57 Go to last post

  19. Buffed buildings Light up while buffing...

    Hi, dont know if anyone noticed this one before.... I was buffing some new buildmines when i noticed a mine that allready was buffed light up as...

    Started by DutchDuty, 03.03.15 09:04
    • Replies: 0
    • Views: 6,914
    DutchDuty
    03.03.15 09:04 Go to last post

  20. Queues are very slow

    I used to be able to spam click the x to clear the queue really quickly but now you've fixed how slow it is to order troops but made it slow as hell...

    Started by Hazgod, 23.02.15 00:02
    • Replies: 3
    • Views: 34,801
    Xibor
    02.03.15 19:45 Go to last post
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