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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

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  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,380,828
    topgearfan
    18.08.23 10:52 Go to last post

  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 783,504
    Reapertje
    26.12.20 06:44 Go to last post

  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 186,005
    BB_Saqui
    27.07.17 15:21 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 170,071
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 156,766
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 39,937
    topgearfan
    13.11.23 03:13 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. No second Easter chain

    I am in help a lot. 4-6 players have said they did not get the second Easter chain. I tell them to refresh, look again, and send ticket to...

    Started by DocAckersonCO1, 27.03.13 08:53
    4 Pages •
    1 2 3 ... 4
    • Replies: 35
    • Views: 80,783
    Bitofalaugh
    11.04.17 20:59 Go to last post

  2. geologist and granite issue

    Hi I wonder if it's a general problem or just me having an issue with my geologists only approx 55% of the time finds depleted granite deposits?...

    Started by Girly68, 02.10.17 06:46
    3 Pages •
    1 2 3
    • Replies: 24
    • Views: 80,748
    Xibor
    05.10.17 01:44 Go to last post

  3. Not getting reward from Ghost Ship

    I have 3 Ghost lanterns, i opened the box and only got a single reward. Unfortunately i dont have a screen of it. Maybe have a look into it.

    Started by Jayicious, 26.11.19 21:34
    3 Pages •
    1 2 3
    • Replies: 24
    • Views: 80,347
    MissyJay
    06.01.20 11:51 Go to last post

  4. Windows

    Hallo, there is a problem. It is imposible to move buildings windows and trade window...therefore is imposible make some trade offer and build for...

    Started by Anca37, 20.12.11 09:36
    • Replies: 5
    • Views: 80,201
    Anca37
    20.12.11 20:13 Go to last post

  5. "Fixed" Weak Point Potion and Ranged Support

    This is taken direct from test forum, but its relevant on live server, as I noticed this week.. "Since the "fix" of the wpps and the RS because...

    Started by Thejollyone, 09.02.14 13:52
    • Replies: 8
    • Views: 80,082
    Jim_B
    11.02.14 18:47 Go to last post

  6. Amount of settlers do not decrease after I tear down residences

    I had built a couple of residences, and soon my amount of settlers had reached 60, total population 90. Then I teared two residences down, which...

    Started by Mats_SX, 14.03.12 16:30
    • Replies: 5
    • Views: 79,720
    Mats_SX
    15.03.12 09:01 Go to last post

  7. Thumbs down Excelsior locks game [16263]

    Game locked up when Excelsior awarded paperwork buff today. Also Excelsior caused lock up yesterday but cant remember exact circumstances. Might...

    Started by rogersgirl, 21.09.16 09:05
    6 Pages •
    1 2 3 ... 6
    • Replies: 54
    • Views: 79,715
    Dorkathy
    28.08.17 04:40 Go to last post

  8. Thumbs down Trade Offers slots - where are the alleged additional slots ?

    As my character levelled up, I saw that the number of slots seen offered (BEFORE I place any trade) increased progressively (now showing 0/4). ...

    Started by Fafhred, 16.10.13 01:10
    2 Pages •
    1 2
    • Replies: 13
    • Views: 79,542
    Sinister-King
    16.10.13 19:56 Go to last post

  9. Need to warn about wool

    There is nothing I can see in game that says Kitty Lure needs Wool. There is a mention in here on the Dev Diary, but not in the game. As such,...

    Started by RobD, 16.12.15 07:19
    1 Attachment(s)
    • Replies: 8
    • Views: 79,540
    Gerontius
    16.12.15 23:26 Go to last post

  10. Forester Bug

    I was checking the time for my workyards today and came across this bug with one of my fir tree foresters: It would seem that this forester cannot...

    Started by Arianne, 01.01.12 19:47
    2 Pages •
    1 2
    1 Attachment(s)
    • Replies: 18
    • Views: 79,471
    hootmaroot
    14.04.12 14:02 Go to last post

  11. TSO Testing

    Hello I have been trying to Log In to TSO Testing but I just cant get past the Log In page - I am using the same Log In details that I would use...

    Started by Coralus, 11.08.12 00:37
    • Replies: 8
    • Views: 79,103
    Killste
    11.08.12 11:58 Go to last post

  12. No sound

    Since today I have no sound most of the times I start the game. I have to close and restart explorer several times to have sound again.

    Started by scheidtrobert, 02.12.14 19:31
    2 Pages •
    1 2
    • Replies: 15
    • Views: 78,518
    oldboot
    08.12.14 08:54 Go to last post

  13. Unhappy major issues

    Hi, Ever since late last night/early this morning .....I started having MASSIVE pop ups. I use chrome and I can't find a pop up blocker on the...

    Started by Shelli-lala, 04.01.14 01:58
    • Replies: 5
    • Views: 78,448
    Nogbad
    05.01.14 03:41 Go to last post

  14. Trade Office Bugs

    1) Trades sometimes don't show up in the "Selling" tab of Trade Office despite the fact they are actually listed and people can purchase them. 2)...

    Started by NosajDraw, 24.02.18 02:41
    • Replies: 9
    • Views: 78,415
    Reizgah
    25.03.18 07:38 Go to last post

  15. "Where do Easter Eggs come from" bug

    Am in the adventure Where do Easter eggs come from. and am stuck. It is telling me to "Place the newly calmed chickens on the nest". I have collected...

    Started by Millsync, 18.03.15 09:44
    2 Pages •
    1 2
    • Replies: 15
    • Views: 78,327
    maximis35
    22.03.15 15:06 Go to last post

  16. Achievements: Lost Skull: Horses can't swim

    This quest is bugged - have completed it twice, once using MMA and once using Major - did not bring Cav either time.

    Started by BlueFairy, 22.05.14 09:49
    4 Pages •
    1 2 3 ... 4
    • Replies: 35
    • Views: 78,312
    Sharpielein
    15.07.14 03:38 Go to last post

  17. Not able to play

    Trying to login to Northisle, game stops at "Initialising login queue" and nothing happens!!!

    Started by Martinx62, 13.10.12 15:33
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 77,713
    BadBoris
    14.10.12 09:31 Go to last post

  18. witch of the swamp "Overkill Achievement"

    I just completed a Witch of the Swamp adventure, and was doing all the achievements in 1 adventure I completed all the other achievements but did...

    Started by Thankme, 22.05.14 08:59
    2 Pages •
    1 2
    • Replies: 16
    • Views: 76,761
    MonOlykos
    04.06.14 19:27 Go to last post

  19. Playing on mac

    So I won't be able to play until you guys come up with a mac-supported version of the game? Why didn't you tell us that before? All this time and...

    Started by jonahs_c, 18.12.20 15:18
    8 Pages •
    1 2 3 ... 8
    • Replies: 79
    • Views: 76,421
    sandra555
    04.05.23 12:48 Go to last post

  20. 8-bit settlers

    lolwhut?!

    Started by sdofmsdf, 23.05.15 00:03
    2 Pages •
    1 2
    • Replies: 14
    • Views: 76,297
    Bagster
    03.06.15 21:45 Go to last post
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