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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,434

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 61,623
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 240,333
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,514,728
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 209,191
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 899,391
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 208,602
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Visiting other players' islands

    I and some other guildies are experiencing a similar problem. There are some players' islands that we cannot visit. When you try, game freezes or you...

    Started by OleGit, 11.04.23 08:33
    • Replies: 2
    • Views: 908
    OleGit
    11.04.23 11:52 Go to last post

  2. Lost 10 years account..

    Hello... just wanted help or opinion on my lost account... I have played this game over 10 years and reached level 54.. After my computer was...

    Started by Smiffythebull, 10.04.23 19:29
    • Replies: 1
    • Views: 2,722
    BB_Trafffer
    11.04.23 09:15 Go to last post

  3. Angry The diamond was misfastened

    I thought the confirmation window would pop up when I clicked the diamond acceleration button, but he just deducted more than 6000 diamonds from me....

    Started by aierhante7619, 10.04.23 23:40
    • Replies: 1
    • Views: 915
    DrunkStyle
    11.04.23 04:52 Go to last post

  4. Easter Event - We need Friends quest not recording settlers creation

    There seems to be a bug to this particular quest where settlers are not being recorded toward the quest target when created in Mayor's house. The...

    Started by Komnemnos, 03.04.23 11:12
    2 Pages •
    1 2
    • Replies: 10
    • Views: 9,786
    DorotheusII
    05.04.23 15:45 Go to last post

  5. Egg refills?!

    What am I supposed to do with egg *refills* I got from Songs and Curses venture??? Screenshot, 2nd row 3rd column edit: added: When...

    Started by Innit, 04.04.23 21:48
    2 Attachment(s)
    • Replies: 1
    • Views: 2,871
    BB_Trafffer
    05.04.23 10:10 Go to last post

  6. Incorrect completion times in barracks queue

    I have been seeing a lot of incorrect completion times in barracks queue lately. It seems to manifest when barracks is buffed and queue lasts longer...

    Started by Innit, 01.04.23 14:02
    2 Attachment(s)
    • Replies: 1
    • Views: 5,884
    Kebabtomte
    03.04.23 04:44 Go to last post

  7. Angry Cannot build on Archi Island 14 (Could before)

    I got the Sector certificate for islands 13 & 14, built island storehouse on 13. Was able to build a storage tower on 14 and move res buildings onto...

    Started by Kafka-, 02.04.23 19:28
    • Replies: 0
    • Views: 4,321
    Kafka-
    02.04.23 19:28 Go to last post

  8. Adventure Chat tab not function correctly

    If I join somebody's adv, we get the chat tab show up, If I then start my own multi-player adv, a 2nd tab used to show, but for a while now the...

    Started by andi13, 30.03.23 14:18
    • Replies: 1
    • Views: 2,230
    Innit
    01.04.23 13:54 Go to last post

  9. PVP and Granite colonies

    hi there i've sent out 75 (yes seventy five) explorers to look for granite. all on regular colony searches. all failed. 675 maps of wood,...

    Started by JohnRo79, 08.12.20 17:40
    3 Pages •
    1 2 3
    • Replies: 23
    • Views: 33,084
    Qualan
    29.03.23 09:07 Go to last post

  10. Thumbs down Island settings

    Every time I log out of the game and then log in later all my islands setting have change to off, I the have to go and change them again.

    Started by needtoplay, 27.03.23 12:04
    • Replies: 0
    • Views: 4,551
    needtoplay
    27.03.23 12:04 Go to last post

  11. I can t start the adventure "Mountain labyrinth"

    Once I started this adventure "Mountain labyrinth" and I guess I have closed/cancel it. Now I can't start this adventure again. It is not in my...

    Started by roverw, 25.03.23 14:49
    2 Attachment(s)
    • Replies: 2
    • Views: 5,101
    roverw
    25.03.23 16:05 Go to last post

  12. Rain dance not working since update?

    Rain dance doesn't seem to be working on buffed buildings since the update. I was getting 13 with rain dance on farms buffed with fertiliser or the...

    Started by Blueyonder, 23.03.23 10:05
    • Replies: 1
    • Views: 6,971
    pauantbro
    23.03.23 16:51 Go to last post

  13. shady shady dealings

    Is shady dealings bugged ? I have not seen an offer for well over a week, maybe even close to two weeks. A few days ago there was talk of an MMA...

    Started by andi13, 13.12.22 13:41
    • Replies: 5
    • Views: 11,747
    weirdbeard2
    22.03.23 11:14 Go to last post

  14. Zzz not showing on sleeping buildings

    Hi, at the moment, it seems after the update, buildings that are sleeping are not showing the Zzz, it does seem to only affect buildings that are...

    Started by andi13, 15.03.23 10:50
    2 Pages •
    1 2
    • Replies: 13
    • Views: 22,447
    dravko
    20.03.23 12:22 Go to last post

  15. contacting support

    I am trying to get access to an old account but the support page contact does not allow messages and keeps refreshing and the email address to email...

    Started by jimjimy, 07.03.23 21:13
    • Replies: 3
    • Views: 11,700
    BB_Trafffer
    16.03.23 12:09 Go to last post

  16. Buffs

    Buff indicators disappeared?

    Started by Ferhat56, 16.03.23 06:11
    • Replies: 1
    • Views: 4,120
    BB_Trafffer
    16.03.23 12:06 Go to last post

  17. Build icon blocked and unavailable

    Cannot access build icon as it is obscured by the Chat bar.

    Started by kenco12, 16.03.23 10:42
    • Replies: 0
    • Views: 6,615
    kenco12
    16.03.23 10:42 Go to last post

  18. Mountain Labyrinth bug

    Ok, so I think I found a bug :) On Mountain Labyrinth, when I kill of the Stronghold for main quest first (100 Frost Ibex, Ravaging Ox, Ghastly...

    Started by Reapertje, 05.03.20 11:58
    5 Pages •
    1 2 3 ... 5
    1 Attachment(s)
    • Replies: 45
    • Views: 57,242
    Qualan
    11.03.23 08:49 Go to last post

  19. Post I can not type on the chat :(((

    merhabalar oyunun sohbet kısmında yazı yazamıyorum lütfen yardımcı olun iyi oyunlar

    Started by Tboy, 25.02.12 23:13
    • Replies: 9
    • Views: 61,230
    China_Blue
    08.03.23 18:31 Go to last post

  20. ???

    https://prnt.sc/7znGZE-DTgyl

    Started by Legion-I, 01.03.23 16:24
    • Replies: 3
    • Views: 3,740
    katystrofe
    08.03.23 12:05 Go to last post
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