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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 373,362
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 114,361
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 455,365
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,725,734
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,101,674
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,175
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Adventure not starting

    Hi, Apologies if such a thread has already been started but with regards to the "hiding place" in the event quest "the evildoer" where I have an...

    Started by Elco, 15.12.14 20:27
    • Replies: 5
    • Views: 26,135
    16.12.14 14:34 Go to last post
  2. Achievements wrong

    There is something wrong with the achievements: In the general achievements: specialist --> the funky bunch you need 6 generals in the star menu....

    Started by Cian2005, 15.12.14 14:44
    • Replies: 1
    • Views: 2,422
    15.12.14 14:49 Go to last post
  3. is the premium reduce by half?

    Im not sure exact time that i activate last nigh but i sure it night time. Australia time. when i wake up midday the premium of 1 day expired, ...

    Started by Duong_TonThat, 15.12.14 03:57
    • Replies: 1
    • Views: 4,745
    15.12.14 14:24 Go to last post
  4. Christmas bugs

    Ok here we go. First: 3rd quest chain doesn't appear (I finished the one with the missing reindeers etc, no new one after that). 2nd: The "new...

    Started by Rhylian, 14.12.14 14:01
    • Replies: 2
    • Views: 4,059
    15.12.14 04:57 Go to last post
  5. Short treasure search

    Sent a bunch of my guys out on the short treasure search for the xmas quest chain. I would expect them to return with either 1 res or 1 res +...

    Started by Dorotheus, 13.12.14 09:29
    2 Pages
    1 2
    • Replies: 12
    • Views: 35,023
    14.12.14 21:23 Go to last post
  6. Achievements - Lay of the land BUG??

    I am facing the following weird situation: At Lay Of The Land - in Home Island - in General I get 54/55 ... I send out the Geologist with the...

    Started by A-Lia, 14.12.14 16:31
    • Replies: 3
    • Views: 15,349
    14.12.14 21:18 Go to last post
  7. General lag of all the graphics in the game

    I have been experiencing a lag since the server update. Destroying mines/Explorers/mail etc, all the pop up windows now have at least a 2 second...

    Started by Afoder67, 25.11.14 20:48
    8 Pages
    1 2 3 ... 8
    • Replies: 77
    • Views: 168,918
    14.12.14 10:05 Go to last post
  8. No new building licenses for clearing new zone of bandits

    I have just cleared a new zone by defeating the all the bandit in the that sector and building a new store house in the sector, but I did not...

    Started by barryman, 13.12.14 12:35
    • Replies: 1
    • Views: 16,596
    13.12.14 13:12 Go to last post
  9. Home page wont load?

    I was in game and it had a message saying chat server disconnected or something so I refreshed the page and click play now. It wont load at all,...

    Started by MrNehps, 11.12.14 18:02
    6 Pages
    1 2 3 ... 6
    • Replies: 50
    • Views: 117,725
    13.12.14 09:01 Go to last post
  10. Event Quest - Important Wood

    The task is - Produce enough used longbows to obtain 10 longbows I have created longbows and traded longbows but still the counter is on 0/12 ...

    Started by Wizzzzzzzo, 13.12.14 07:41
    • Replies: 2
    • Views: 15,101
    13.12.14 07:46 Go to last post
  11. Problem in BK adventure

    Recruits are reloaded when i send for attack but when it attacks no rec are there On Bk. 4 Time it happen and i lost elites and cannons. And most...

    Started by amishup, 12.12.14 03:49
    • Replies: 5
    • Views: 7,102
    12.12.14 17:55 Go to last post
  12. Quest message bug?

    I just see undefined text in quest message.

    Started by DMSD, 07.12.14 14:48
    • Replies: 1
    • Views: 4,360
    11.12.14 18:31 Go to last post
  13. Cannot contact with support team

    Hi All, I cannot send a message to support team, because the 'captcha' does not appear. Has anyone got an idea? Thanks, Miklós

    Started by Raaya, 04.12.14 19:14
    • Replies: 7
    • Views: 15,206
    11.12.14 17:38 Go to last post
  14. building graphic not working

    This is not mentioned in the change log, but it has happened since the 2nd maintenance this week. The little man is no longer putting up the rickety...

    Started by Larili, 11.12.14 16:21
    • Replies: 0
    • Views: 4,403
    11.12.14 16:21 Go to last post
  15. Graphics resolution

    Has the resolution of the in game graphics been reduced? Images seem far less sharp - tried cleaning my glasses, lol.

    Started by lordloocan, 09.12.14 09:37
    • Replies: 5
    • Views: 71,266
    11.12.14 00:55 Go to last post
  16. Exclamation Silos and improved silos are upgradeable

    Today with the roll-out of the Xmas event my silos are upgradeable. Is it actually not supposed to happen before the event starts (11.12)?

    Started by MCLueppers, 09.12.14 10:18
    3 Pages
    1 2 3
    • Replies: 23
    • Views: 140,431
    10.12.14 16:10 Go to last post
  17. Can't start adventure

    Hi, I can't start adventure - The adventure couldnt not be started. If you have only just finished an Adventure, please wait a little before...

    Started by lakoska, 08.12.14 12:35
    • Replies: 3
    • Views: 10,092
    08.12.14 16:53 Go to last post
  18. Population not reduced by troop deaths

    ::C:: I sent 100 cav as a LS on BK. All cav were killed, but my total population has not reduced. When I went to set my replacement troops to train...

    Started by TheFairy, 08.12.14 10:32
    • Replies: 1
    • Views: 8,800
    08.12.14 10:56 Go to last post
  19. No sound

    Since today I have no sound most of the times I start the game. I have to close and restart explorer several times to have sound again.

    Started by scheidtrobert, 02.12.14 19:31
    2 Pages
    1 2
    • Replies: 15
    • Views: 87,527
    08.12.14 08:54 Go to last post
  20. PvP Achievement: Colonial Power - doesn work

    I have 6 active colonies but this achievement doesnt register that :-( Update: Now it works :-)

    Started by FranjoTahy, 06.12.14 21:38
    • Replies: 0
    • Views: 7,531
    06.12.14 21:38 Go to last post

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