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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,467

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 358,875
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 110,072
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 437,149
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,693,986
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,072,106
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 410,086
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Exclamation "Play Now" gives "general error" message, game won't start

    I have gotten this "General error pls refresh and try again" message for several hours now. I have cleared browser history+catche etc (everything)...

    Started by Kalliopea, 29.10.14 20:02
    1 Attachment(s)
    • Replies: 5
    • Views: 634,541
    BB_Ravel
    30.10.14 17:34 Go to last post

  2. gem mines

    The gem mine counter has not reset crediting me back for a depleted gem mine so that I can purchase another one. I had 10 gems mines one has just...

    Started by Dragonman92, 05.02.14 07:54
    2 Pages •
    1 2
    • Replies: 12
    • Views: 98,549
    fishslice
    28.10.14 18:18 Go to last post

  3. I want to delete my profile, but how?

    How do I delete my profile?

    Started by gizmozebra, 27.10.14 06:21
    • Replies: 1
    • Views: 20,450
    Fexno
    27.10.14 08:32 Go to last post

  4. Online / Offline Mark

    Is the old Bug back ? The online / Offline Mark dont work sometimes I whisper with someone who doesnt seem online when i dont see here/his...

    Started by Orca45, 24.10.14 16:06
    • Replies: 0
    • Views: 2,377
    Orca45
    24.10.14 16:06 Go to last post

  5. prob with collections in mayors house

    They are freezing on the start time .Even after spending gems to finsh werewolfs howl . From tuktommy

    Started by tuktommy, 23.10.14 09:22
    • Replies: 2
    • Views: 7,251
    tuktommy
    24.10.14 00:22 Go to last post

  6. Graphis glitch with trees in S2

    i have pinewood forester surrounded by trees in S2 but when i view the quantities of the pinewood left they are all zero, it is an annoying visual...

    Started by Wizzzzzzzo, 22.10.14 11:25
    2 Attachment(s)
    • Replies: 0
    • Views: 2,402
    Wizzzzzzzo
    22.10.14 11:25 Go to last post

  7. Missing Golem

    We have a member of our guild who has had their golem killed by guild members but the golem has disappeared and has not been seen for 2 days, there...

    Started by Wizzzzzzzo, 16.10.14 18:31
    • Replies: 5
    • Views: 23,670
    Wizzzzzzzo
    22.10.14 11:19 Go to last post

  8. Cant login???

    anyone else having this problem ive tried on 2 cpus 3 browsers i press start game and it just refreshes the page

    Started by drazah, 17.10.14 12:28
    • Replies: 2
    • Views: 4,807
    BB_Ravel
    22.10.14 11:17 Go to last post

  9. Game isn't loading

    It seems like someone spilt coffee in the server again because I cannot log on. I was kicked out after seeing that guy banging a computer with a...

    Started by Zotamedu, 04.09.14 12:50
    11 Pages •
    1 2 3 ... 11
    game, homepage 2 Attachment(s)
    • Replies: 109
    • Views: 198,099
    drazah
    22.10.14 10:55 Go to last post

  10. Pumpkin Cemeteries Production TImer

    Last night, before I went to bed I put my small and common pumpkin cemeteries to bed as the buffs on them were about to expire and I didn't want to...

    Started by IainC, 20.10.14 18:27
    • Replies: 3
    • Views: 6,550
    ddakka
    22.10.14 02:16 Go to last post

  11. Halloween pumpkins Fields with Wrong qtys

    Have sent an email to support however one of my common fields appeared with 36! rather than the 80 they should and one of my nobles 96 rest of my...

    Started by drazah, 14.10.14 09:40
    • Replies: 8
    • Views: 8,418
    Bluesavanah
    21.10.14 21:38 Go to last post

  12. Explorers/geologists bugged

    Since maintenance, all of my eplorers and geologists are bugged. If i send explorer on treasure search, search time is displayed correctly as long as...

    Started by frenkzmacolo, 23.09.14 09:21
    9 Pages •
    1 2 3 ... 9
    • Replies: 88
    • Views: 105,865
    BB_Ravel
    21.10.14 16:35 Go to last post

  13. Adventure invitation is not released

    Hi, iam starting adventure and inviting friends but they did not confirmed or rejected it. And the spot is not released yet (after 8 hours)....

    Started by Stormik, 20.10.14 19:19
    • Replies: 3
    • Views: 21,060
    Stormik
    20.10.14 20:33 Go to last post

  14. plus emty theat

    plius empty wheat http://prntscr.com/4xbn6a

    Started by s4bas, 18.10.14 13:23
    • Replies: 0
    • Views: 2,728
    s4bas
    18.10.14 13:23 Go to last post

  15. The Halloween Marble

    When I was able to log in today after 6 hours of trying, I was in for a surprise. My Golem asked to be attacked with marbles! Hastily I set aside...

    Started by Andy_P_Wolf, 18.10.14 00:20
    • Replies: 0
    • Views: 3,637
    Andy_P_Wolf
    18.10.14 00:20 Go to last post

  16. Pumpkin acquiring reset

    Maybe I don't understand the requirements of the quest 'Collecting pumpkins' and it needs to collect ALL the 200 at one login. But if not - here's...

    Started by faivq, 14.10.14 15:47
    • Replies: 5
    • Views: 5,171
    Kit_
    15.10.14 19:33 Go to last post

  17. gems/merchant problem

    I have 60 gems on my account, but when I visit the merchant shop I am not allowed to buy anything but 100 tools (everything else in every chategory...

    Started by Caunty, 26.11.12 13:30
    • Replies: 4
    • Views: 6,432
    Fexno
    15.10.14 10:26 Go to last post

  18. Support Team Access

    I've just tried to raise a support query, but the "Select Category" drop down doesn't present any options, so you can't select a category, and...

    Started by Rick-Hat, 15.10.14 09:49
    • Replies: 1
    • Views: 6,137
    Kit_
    15.10.14 10:12 Go to last post

  19. Bug ?

    i am every day here , but ever i see its the 7. day when i start . contakt the support team - without funktion - whats happened ? , alemanne

    Started by Alemanne, 15.10.14 09:17
    bugs
    • Replies: 1
    • Views: 5,344
    Fexno
    15.10.14 09:34 Go to last post

  20. Another co-op bug?

    I have played a number of Tomb Raiders over the weekend, but with one of them I ended up a bit unfortunate as my blocking general has landed on...

    Started by Pikel, 05.08.14 14:58
    2 Pages •
    1 2
    • Replies: 14
    • Views: 53,035
    Fexno
    14.10.14 15:27 Go to last post
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