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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,608
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,931
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,422
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,650
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,581
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,362
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Game doesn't load

    From this morning I can't log in. The game is freezing at login queue, stays for several minutes and nothing happends.... I got this message: ...

    Started by Korbun, 02.11.14 08:31
    • Replies: 8
    • Views: 27,389
    BB_Ravel
    03.11.14 11:14 Go to last post

  2. Omni Seeds

    I have bought two lots of 'omni seeds', now called 'training island' (why), recenly & they haven't turned up in my star menu ao I can't apply them &...

    Started by Rosejane, 02.11.14 22:32
    • Replies: 1
    • Views: 26,070
    Rosejane
    02.11.14 23:45 Go to last post

  3. Thumbs down game keeps freezing

    hi i play this game a lot and today the game keeps freezing not happy with this as i am on prem time and lost about 2 hours of playing time can you...

    Started by tonyca, 01.11.14 08:46
    • Replies: 1
    • Views: 11,511
    Fexno
    01.11.14 10:07 Go to last post

  4. My hardwood dissaperead (over 40.000 hardwood planks missing)

    Hi, I just saw that my hardwood planks are missing, how is this possible, yesterday I had over 40.000 ::hardwoodplanks:: !! I`m confused also one...

    Started by DrBoom, 27.10.14 16:58
    • Replies: 3
    • Views: 22,656
    Sharpielein
    01.11.14 06:35 Go to last post

  5. Lootspot Adventure players not all shown but are present

    Hello, Recently (past 7 days), the information of all the players in an adventure that I have a loot spot does not show up. No information is...

    Started by Roderius, 31.10.14 23:33
    • Replies: 1
    • Views: 9,784
    fishslice
    31.10.14 23:58 Go to last post

  6. Exclamation "Play Now" gives "general error" message, game won't start

    I have gotten this "General error pls refresh and try again" message for several hours now. I have cleared browser history+catche etc (everything)...

    Started by Kalliopea, 29.10.14 20:02
    1 Attachment(s)
    • Replies: 5
    • Views: 635,361
    BB_Ravel
    30.10.14 17:34 Go to last post

  7. gem mines

    The gem mine counter has not reset crediting me back for a depleted gem mine so that I can purchase another one. I had 10 gems mines one has just...

    Started by Dragonman92, 05.02.14 07:54
    2 Pages •
    1 2
    • Replies: 12
    • Views: 98,855
    fishslice
    28.10.14 18:18 Go to last post

  8. I want to delete my profile, but how?

    How do I delete my profile?

    Started by gizmozebra, 27.10.14 06:21
    • Replies: 1
    • Views: 20,558
    Fexno
    27.10.14 08:32 Go to last post

  9. Online / Offline Mark

    Is the old Bug back ? The online / Offline Mark dont work sometimes I whisper with someone who doesnt seem online when i dont see here/his...

    Started by Orca45, 24.10.14 16:06
    • Replies: 0
    • Views: 2,426
    Orca45
    24.10.14 16:06 Go to last post

  10. prob with collections in mayors house

    They are freezing on the start time .Even after spending gems to finsh werewolfs howl . From tuktommy

    Started by tuktommy, 23.10.14 09:22
    • Replies: 2
    • Views: 7,322
    tuktommy
    24.10.14 00:22 Go to last post

  11. Graphis glitch with trees in S2

    i have pinewood forester surrounded by trees in S2 but when i view the quantities of the pinewood left they are all zero, it is an annoying visual...

    Started by Wizzzzzzzo, 22.10.14 11:25
    2 Attachment(s)
    • Replies: 0
    • Views: 2,442
    Wizzzzzzzo
    22.10.14 11:25 Go to last post

  12. Missing Golem

    We have a member of our guild who has had their golem killed by guild members but the golem has disappeared and has not been seen for 2 days, there...

    Started by Wizzzzzzzo, 16.10.14 18:31
    • Replies: 5
    • Views: 23,855
    Wizzzzzzzo
    22.10.14 11:19 Go to last post

  13. Cant login???

    anyone else having this problem ive tried on 2 cpus 3 browsers i press start game and it just refreshes the page

    Started by drazah, 17.10.14 12:28
    • Replies: 2
    • Views: 4,861
    BB_Ravel
    22.10.14 11:17 Go to last post

  14. Game isn't loading

    It seems like someone spilt coffee in the server again because I cannot log on. I was kicked out after seeing that guy banging a computer with a...

    Started by Zotamedu, 04.09.14 12:50
    11 Pages •
    1 2 3 ... 11
    game, homepage 2 Attachment(s)
    • Replies: 109
    • Views: 201,910
    drazah
    22.10.14 10:55 Go to last post

  15. Pumpkin Cemeteries Production TImer

    Last night, before I went to bed I put my small and common pumpkin cemeteries to bed as the buffs on them were about to expire and I didn't want to...

    Started by IainC, 20.10.14 18:27
    • Replies: 3
    • Views: 6,622
    ddakka
    22.10.14 02:16 Go to last post

  16. Halloween pumpkins Fields with Wrong qtys

    Have sent an email to support however one of my common fields appeared with 36! rather than the 80 they should and one of my nobles 96 rest of my...

    Started by drazah, 14.10.14 09:40
    • Replies: 8
    • Views: 8,535
    Bluesavanah
    21.10.14 21:38 Go to last post

  17. Explorers/geologists bugged

    Since maintenance, all of my eplorers and geologists are bugged. If i send explorer on treasure search, search time is displayed correctly as long as...

    Started by frenkzmacolo, 23.09.14 09:21
    9 Pages •
    1 2 3 ... 9
    • Replies: 88
    • Views: 106,724
    BB_Ravel
    21.10.14 16:35 Go to last post

  18. Adventure invitation is not released

    Hi, iam starting adventure and inviting friends but they did not confirmed or rejected it. And the spot is not released yet (after 8 hours)....

    Started by Stormik, 20.10.14 19:19
    • Replies: 3
    • Views: 21,160
    Stormik
    20.10.14 20:33 Go to last post

  19. plus emty theat

    plius empty wheat http://prntscr.com/4xbn6a

    Started by s4bas, 18.10.14 13:23
    • Replies: 0
    • Views: 2,787
    s4bas
    18.10.14 13:23 Go to last post

  20. The Halloween Marble

    When I was able to log in today after 6 hours of trying, I was in for a surprise. My Golem asked to be attacked with marbles! Hastily I set aside...

    Started by Andy_P_Wolf, 18.10.14 00:20
    • Replies: 0
    • Views: 3,680
    Andy_P_Wolf
    18.10.14 00:20 Go to last post
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