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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 383,245
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,767
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 465,302
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,752,348
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,901
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 423,133
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Stuck on loading screen

    Tried the usual, different browser cleared cache etc. is it just me? I cant see any other posts about this. It was working fine a couple of...

    Started by Psychokilla, 17.11.14 22:52
    • Replies: 6
    • Views: 34,840
    Psychokilla
    18.11.14 23:25 Go to last post

  2. The game asks me to create new home island when I try to play the game

    Since today the server is asking me to pick a new avatar and a nickname for a character on the sandycove server. I have been playing for few weeks,...

    Started by defaultPlayerName_5468de95e655b, 16.11.14 17:48
    • Replies: 3
    • Views: 146,342
    Nogbad
    17.11.14 03:47 Go to last post

  3. i need help

    this the first time I have play the game and I am having problems playing the game has anyone got a reason why this is happening

    Started by defaultPlayerName_545bc34ef19cb, 06.11.14 19:08
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 17,163
    fishslice
    14.11.14 20:00 Go to last post

  4. coal mines

    i keep looking for my coal mines which the games says I have but I can't find them and now the games says I have as many mines as I am allowed...

    Started by geoffreycole, 12.11.14 23:43
    • Replies: 2
    • Views: 5,585
    Kit_
    13.11.14 06:38 Go to last post

  5. chat server not available

    Any1 having trouble with chat server being not available???

    Started by Q_wrt, 12.11.14 10:32
    • Replies: 2
    • Views: 7,103
    LordBosse
    12.11.14 10:55 Go to last post

  6. Golem buffs cluttering up the "Star menu"

    Hiya As posted in the Dev Diary for the Halloween event: http://forum.thesettlersonline.com/threads/29334-Dev-Diary-Halloween-Event-2014 BB...

    Started by VVidi, 11.11.14 15:09
    • Replies: 0
    • Views: 40,560
    VVidi
    11.11.14 15:09 Go to last post

  7. Error detected

    "An error was detected on this zone. Please try again" Thats what I see when trying to get online, first apaired when I tryed to sent 2 gens to an...

    Started by ariekees8, 11.11.14 13:14
    • Replies: 2
    • Views: 7,955
    ariekees8
    11.11.14 13:32 Go to last post

  8. Exclamation Weird new graphics glitch in S2?

    I've seen it earlier on my laptop, never seen it again, but now on my main system I get the same weird glitch.. for bigger: click here...

    Started by AmySafeunderdark, 19.10.14 11:59
    2 Pages •
    1 2
    • Replies: 17
    • Views: 30,859
    AmySafeunderdark
    08.11.14 13:51 Go to last post

  9. premium time error

    hi! i havent got extra loot from adventure, even if i was on premium. see screenshot. i think it has to do with the time change. please fix it. tyvm

    Started by Lorrellay, 01.11.14 07:19
    1 Attachment(s)
    • Replies: 2
    • Views: 11,440
    Lorrellay
    05.11.14 21:00 Go to last post

  10. Server is Busy.../booted

    The game is virtually unplayable since maintenance, buffing is a nightmare traveling between islands the same, the lag is shocking. I have done...

    Started by unicornlinzy1, 04.11.14 09:42
    4 Pages •
    1 2 3 ... 4
    • Replies: 33
    • Views: 127,884
    queen-vicious
    05.11.14 09:29 Go to last post

  11. Zombie, Zombie, Zombie !!!

    I still have zombies running around my island:

    Started by Ozzymandeus, 04.11.14 14:02
    • Replies: 1
    • Views: 5,672
    jonno697
    04.11.14 16:09 Go to last post

  12. Game doesn't load

    From this morning I can't log in. The game is freezing at login queue, stays for several minutes and nothing happends.... I got this message: ...

    Started by Korbun, 02.11.14 08:31
    • Replies: 8
    • Views: 27,568
    BB_Ravel
    03.11.14 11:14 Go to last post

  13. Omni Seeds

    I have bought two lots of 'omni seeds', now called 'training island' (why), recenly & they haven't turned up in my star menu ao I can't apply them &...

    Started by Rosejane, 02.11.14 22:32
    • Replies: 1
    • Views: 26,105
    Rosejane
    02.11.14 23:45 Go to last post

  14. Thumbs down game keeps freezing

    hi i play this game a lot and today the game keeps freezing not happy with this as i am on prem time and lost about 2 hours of playing time can you...

    Started by tonyca, 01.11.14 08:46
    • Replies: 1
    • Views: 11,612
    Fexno
    01.11.14 10:07 Go to last post

  15. My hardwood dissaperead (over 40.000 hardwood planks missing)

    Hi, I just saw that my hardwood planks are missing, how is this possible, yesterday I had over 40.000 ::hardwoodplanks:: !! I`m confused also one...

    Started by DrBoom, 27.10.14 16:58
    • Replies: 3
    • Views: 22,731
    Sharpielein
    01.11.14 06:35 Go to last post

  16. Lootspot Adventure players not all shown but are present

    Hello, Recently (past 7 days), the information of all the players in an adventure that I have a loot spot does not show up. No information is...

    Started by Roderius, 31.10.14 23:33
    • Replies: 1
    • Views: 10,767
    fishslice
    31.10.14 23:58 Go to last post

  17. Exclamation "Play Now" gives "general error" message, game won't start

    I have gotten this "General error pls refresh and try again" message for several hours now. I have cleared browser history+catche etc (everything)...

    Started by Kalliopea, 29.10.14 20:02
    1 Attachment(s)
    • Replies: 5
    • Views: 636,292
    BB_Ravel
    30.10.14 17:34 Go to last post

  18. gem mines

    The gem mine counter has not reset crediting me back for a depleted gem mine so that I can purchase another one. I had 10 gems mines one has just...

    Started by Dragonman92, 05.02.14 07:54
    2 Pages •
    1 2
    • Replies: 12
    • Views: 99,141
    fishslice
    28.10.14 18:18 Go to last post

  19. I want to delete my profile, but how?

    How do I delete my profile?

    Started by gizmozebra, 27.10.14 06:21
    • Replies: 1
    • Views: 20,796
    Fexno
    27.10.14 08:32 Go to last post

  20. Online / Offline Mark

    Is the old Bug back ? The online / Offline Mark dont work sometimes I whisper with someone who doesnt seem online when i dont see here/his...

    Started by Orca45, 24.10.14 16:06
    • Replies: 0
    • Views: 2,447
    Orca45
    24.10.14 16:06 Go to last post
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