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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 367,608
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 112,931
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 449,422
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,717,650
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,094,581
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,362
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Clicking the Settler icon no longer scrolls through Generals correctly

    Until recently, clicking on the settler icon (the small one, in the top bar, next to the number of available settlers) would cycle through the...

    Started by Garth2079, 31.08.14 23:22
    general
    • Replies: 4
    • Views: 28,343
    06.09.14 17:01 Go to last post
  2. Invisible Storehouses

    After updating my video drivers (hoped to fix frequent server dropout problem - but didn't) my storehouses (and maybe others I'm not sure) are...

    Started by ozkid, 11.01.13 00:09
    2 Pages
    1 2
    • Replies: 10
    • Views: 88,583
    05.09.14 10:51 Go to last post
  3. Guild Quest stuck after Reset

    Yesterday we had 2/4 completed the guild quest. Last night was a reset and yes I received the 100 guild coins, HOWEVER, we still have the guild quest...

    Started by peanut1944, 02.09.14 09:25
    • Replies: 0
    • Views: 25,338
    02.09.14 09:25 Go to last post
  4. Thumbs down SA bug I suppose

    Am doing an SA, could not explain unusual losses but did not mind until i cam to last block, which went wrong for some obscure reason. After losing...

    Started by Aristarkos62, 31.08.14 12:21
    • Replies: 2
    • Views: 4,468
    31.08.14 23:26 Go to last post
  5. Merchant Tab Is Broken!

    I haven't been able to open the merchant tab for the past week. Several other people have also mentioned this problem in help chat, does anyone have...

    Started by mellihorn, 30.08.14 17:55
    • Replies: 1
    • Views: 12,051
    31.08.14 07:00 Go to last post
  6. Broken guild Quests

    This is now the second GQ in a row where we have completed the task, but the GQ will not finish. It just sits in the Quest menu, all lit up, and...

    Started by Nogbad, 30.08.14 18:21
    • Replies: 0
    • Views: 4,973
    30.08.14 18:21 Go to last post
  7. collectable buff productionn freeze

    Has anybody having issues with collectable buff production freezing after last maintenance or is it just me.

    Started by Xandius, 29.08.14 01:40
    • Replies: 1
    • Views: 14,047
    29.08.14 06:16 Go to last post
  8. Cant log in, and cant even send in a report on it

    all i get is use uplay to log in. i have used uplay for the last year and a half. and when i try to report the problem it will not show me the...

    Started by Wildcat66, 20.08.14 10:31
    5 Pages
    1 2 3 ... 5
    • Replies: 45
    • Views: 274,794
    29.08.14 03:04 Go to last post
  9. [HELP] I Cant load game with firefox browser!!!

    When i starting game....The loading bar gone to half and stand there more than 30 mins? How can i fix it? And what the software i need install to...

    Started by RHWFULOo, 26.08.14 02:49
    • Replies: 6
    • Views: 43,354
    28.08.14 17:15 Go to last post
  10. Quest complete but not seen

    I went to a friends island and buffed 6 of his buildings in the sadly kipped quest. It has not registered as done?

    Started by ArtPur, 27.08.14 16:45
    sadly skipped
    • Replies: 1
    • Views: 12,435
    27.08.14 17:17 Go to last post
  11. Can't load my map

    i get a white page only for an hour. any help.?

    Started by Giannis-GR, 27.07.14 22:42
    3 Pages
    1 2 3
    • Replies: 23
    • Views: 144,801
    27.08.14 10:30 Go to last post
  12. Question Does the game not cache anything any more?

    Up until a few months ago, I seem to remember all of the images for the game only had to be downloaded after a maintainence update, though these days...

    Started by stewved, 23.08.14 10:16
    cache, efficiency, flash, loading
    • Replies: 4
    • Views: 109,699
    27.08.14 10:08 Go to last post
  13. account

    Can any1 help me with changing account... I want to change logg in mail and password but Settings not work ////// any other way? please be fast

    Started by MakicEdin, 25.08.14 20:34
    • Replies: 2
    • Views: 16,014
    26.08.14 13:48 Go to last post
  14. 2nd Qm Drops troops (long walk)

    Not sure if this has happened to anyone else , or if they have even noticed it. only just recently happened (twice now). Loaded 2 QM's up with...

    Started by Nom1975, 25.08.14 11:04
    • Replies: 5
    • Views: 7,217
    25.08.14 18:13 Go to last post
  15. Quest window auto-open

    Hello, For some time now (maybe a month?) I have been having this same behaviour every time I log into the game. When I do, I see a window with...

    Started by Ferill, 20.08.14 11:05
    • Replies: 5
    • Views: 46,646
    25.08.14 17:26 Go to last post
  16. Angry Island changed

    As of today my Island completly changed. All buildings are on differtent locations. Friends have changed, items in star menu have changed. Emails I...

    Started by Tsanten, 22.08.14 07:04
    • Replies: 4
    • Views: 6,041
    25.08.14 09:08 Go to last post
  17. More nerfed adventures

    Now the Xmas adventures have also had their Landing Zones removed, this is getting ridiculous. Now 8 advs you can't land troops on at all (2x Xmas,...

    Started by Nogbad, 23.08.14 16:41
    • Replies: 4
    • Views: 6,456
    24.08.14 02:41 Go to last post
  18. Strange case of missing troops

    It was noticed on Sunday, a guildie came back from MSE missing 300 elites for no reason. Then this morning I notice Im down 170 elites after MSE...

    Started by Thejollyone, 19.02.14 09:36
    4 Pages
    1 2 3 ... 4
    • Replies: 37
    • Views: 48,606
    23.08.14 10:58 Go to last post
  19. Special Gold Mine Bug

    I have a problem with special gold mine in combination with geologist skill Quality Gold Mineshaft. Standard gold mine has production time 12:00....

    Started by Ashrem, 22.08.14 13:04
    bug, gold mine, quality gold mineshaft
    • Replies: 7
    • Views: 124,377
    22.08.14 23:37 Go to last post
  20. Collectible Items Use Workers - Again

    It's baaAAaack... or a variation of it. My barracks is upgrading so adventuring is on pause and changes in pop count are pretty obvious, it's...

    Started by Iolanthe, 22.08.14 16:34
    • Replies: 0
    • Views: 9,384
    22.08.14 16:34 Go to last post

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