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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 390,941
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 119,179
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 475,409
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,777,490
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,125,788
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,081
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Connection failed

    Can login at first step but then get connection failed. Reloaded, cleared cookies and cache. No effect.

    Started by Aos73, 25.09.14 14:42
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 46,980
    Horror_
    26.09.14 17:56 Go to last post

  2. Star menu is blank

    Hi.... my star menu has gone blank now :( prntscr.com/4q9cfz

    Started by unicornlinzy1, 25.09.14 19:28
    • Replies: 1
    • Views: 11,886
    BB_Ravel
    26.09.14 10:49 Go to last post

  3. game not loading after clicking 'play now' on main page

    just get a white screen... it was working 15 mins ago.. anybody else getting this problem?

    Started by DaisyKay, 08.09.14 13:48
    2 Pages •
    1 2
    • Replies: 12
    • Views: 736,791
    MonOlykos
    25.09.14 07:46 Go to last post

  4. ignored players chat is now visible

    well, for about 10 days

    Started by aklbr, 19.09.14 23:47
    • Replies: 2
    • Views: 9,214
    BB_Ravel
    22.09.14 10:24 Go to last post

  5. Explorer Science Skill Bug

    Hi all, I have recently upgraded an explorer with the Bean-A-Colada and Sturdy Shovel skills. After a treasure rarity search he returned with 25...

    Started by Hmonkey, 21.09.14 16:23
    explorer, science
    • Replies: 3
    • Views: 28,849
    fishslice
    21.09.14 17:31 Go to last post

  6. Can't load the game and my friends can't visit my island

    Yesterday I buffed 50 building for my friend /Zotyo33/, and then I want to go my map and continue the game, the map not loading. Since then I can...

    Started by CukorHUN, 24.07.14 20:22
    5 Pages •
    1 2 3 ... 5
    2 Attachment(s)
    • Replies: 46
    • Views: 155,891
    SeVeN_K
    21.09.14 10:00 Go to last post

  7. strange occurance on Bandits Nest....

    i started a bandits nest adventure.... on 1st battle i used mma+40r 1e 179cav.....battle report shows i lost recruits... on 2nd battle i used...

    Started by ATHTHEMANIAC, 13.09.14 07:11
    • Replies: 4
    • Views: 6,073
    aklbr
    19.09.14 23:45 Go to last post

  8. No guild quests

    Why today I have no guild quest? And one of my friends don't have too

    Started by Korbun, 19.09.14 06:08
    • Replies: 3
    • Views: 6,232
    Jim_B
    19.09.14 16:29 Go to last post

  9. Improved storehouse at level 5 does not return to star menu

    Noticed on the testing server. When hovering the remove building tool over a level 5 Improved Storehouse it does not display a message to say...

    Started by PaulLG, 19.07.14 15:59
    destroy, improved storehose, remove building
    • Replies: 9
    • Views: 247,517
    PaulLG
    16.09.14 18:32 Go to last post

  10. Collectibles not awarded after adventure completion

    Scenario: I was doing Witch of the Swamp, killed the final camp. When the "Quest Completed" popped up, I acepted. I then realized that I still...

    Started by Sharpielein, 13.09.14 06:44
    • Replies: 0
    • Views: 7,050
    Sharpielein
    13.09.14 06:44 Go to last post

  11. Achievement - Specializations - Rock Gatherer bug

    I have a question about one of the Acheivements. Specializations - Rock Gatherer - Invest at least 3 books in the following skill : Lucky Detour ...

    Started by Scorpio1980, 14.08.14 10:35
    • Replies: 3
    • Views: 15,289
    CharlieMuffin
    12.09.14 15:58 Go to last post

  12. chat tabs are not loading

    except for news. The whisper tab keeps trying to load. Sometimes I have it for a few minutes. The other tabs never load and none of my friends...

    Started by DocAckersonCO1, 12.09.14 12:01
    • Replies: 0
    • Views: 12,442
    DocAckersonCO1
    12.09.14 12:01 Go to last post

  13. Achievements

    1 Question When i look to my archievements, i have 10/11 prntscr.com/4kwdrl Other people of my guild have 13 archievements One friendly...

    Started by Orca45, 08.09.14 16:35
    • Replies: 3
    • Views: 58,911
    Fexno
    08.09.14 17:10 Go to last post

  14. The General Was Defeated

    Unfortuanatly I have no more battles left on my home lands and tried using the medi pack on a adventure battle which did not complete this quest....

    Started by Markermarlin, 07.09.14 22:03
    • Replies: 2
    • Views: 19,516
    SmurfAsH
    08.09.14 15:24 Go to last post

  15. Clicking the Settler icon no longer scrolls through Generals correctly

    Until recently, clicking on the settler icon (the small one, in the top bar, next to the number of available settlers) would cycle through the...

    Started by Garth2079, 31.08.14 23:22
    general
    • Replies: 4
    • Views: 28,619
    fishslice
    06.09.14 17:01 Go to last post

  16. Invisible Storehouses

    After updating my video drivers (hoped to fix frequent server dropout problem - but didn't) my storehouses (and maybe others I'm not sure) are...

    Started by ozkid, 11.01.13 00:09
    2 Pages •
    1 2
    invisible storehouses 1 Attachment(s)
    • Replies: 10
    • Views: 88,977
    fat_kid
    05.09.14 10:51 Go to last post

  17. Guild Quest stuck after Reset

    Yesterday we had 2/4 completed the guild quest. Last night was a reset and yes I received the 100 guild coins, HOWEVER, we still have the guild quest...

    Started by peanut1944, 02.09.14 09:25
    • Replies: 0
    • Views: 25,551
    peanut1944
    02.09.14 09:25 Go to last post

  18. Thumbs down SA bug I suppose

    Am doing an SA, could not explain unusual losses but did not mind until i cam to last block, which went wrong for some obscure reason. After losing...

    Started by Aristarkos62, 31.08.14 12:21
    • Replies: 2
    • Views: 4,548
    Garth2079
    31.08.14 23:26 Go to last post

  19. Merchant Tab Is Broken!

    I haven't been able to open the merchant tab for the past week. Several other people have also mentioned this problem in help chat, does anyone have...

    Started by mellihorn, 30.08.14 17:55
    • Replies: 1
    • Views: 12,141
    Dorotheus
    31.08.14 07:00 Go to last post

  20. Broken guild Quests

    This is now the second GQ in a row where we have completed the task, but the GQ will not finish. It just sits in the Quest menu, all lit up, and...

    Started by Nogbad, 30.08.14 18:21
    • Replies: 0
    • Views: 5,011
    Nogbad
    30.08.14 18:21 Go to last post
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