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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,389
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 158,330
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,383,608
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 170,950
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 786,552
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,161
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Quest did not complete - Send Out The Explorer

    Hi team, Quest Send Out The Explorer has not been completed after conquering the colony. I have logged out and back in multiple times, which does...

    Started by JohnnyZabyaka, 21.12.22 13:36
    colonizing, quests 1 Attachment(s)
    • Replies: 0
    • Views: 1,238
    JohnnyZabyaka
    21.12.22 13:36 Go to last post

  2. Exclamation Minor Bug in various "buff buildings"

    Issue: When i want to Queue a buff in various buildings the queue loads and show and refreshes after clicking the Green "acccept" ticker. But if i...

    Started by Gubbie, 19.12.22 18:28
    queue, queue slot
    • Replies: 0
    • Views: 1,027
    Gubbie
    19.12.22 18:28 Go to last post

  3. How to get staff to see a case?

    Hi, I've had a (major) issue that there seems to be 2 accounts linked to my single email address login, when December started, I couldn't log in like...

    Started by Wazza676, 13.12.22 06:34
    • Replies: 3
    • Views: 4,716
    BB_Trafffer
    16.12.22 15:04 Go to last post

  4. Wondrous Winter Residence (2021)

    Description says 1000 presents to level from 7 to 8, but to actually upgrade it costs 4500, please fix.

    Started by Renaan, 20.12.21 12:32
    16 Pages •
    1 2 3 ... 16
    • Replies: 157
    • Views: 70,572
    SkinFlynt
    14.12.22 09:55 Go to last post

  5. Quest Hugged Memento

    When trying to complete the above mentioned quest Hugged Memento, which requires 2 missions to be completed it will not complete and does not appear...

    Started by Admiral-1, 09.12.22 10:49
    • Replies: 0
    • Views: 881
    Admiral-1
    09.12.22 10:49 Go to last post

  6. Thumbs down New low BB

    So now we don't get any Game update information on homepage? You just shutdown the servers and we have to check German site for information?

    Started by sk_setttler, 08.12.22 07:16
    2 Pages •
    1 2
    • Replies: 19
    • Views: 7,197
    Max_turtle
    08.12.22 08:45 Go to last post

  7. getting booted regular

    Anyone else getting booted back to ubi log in screen on a regular basis, happened to me 5 or more times within the last hour

    Started by Russellfire366, 06.12.22 21:31
    • Replies: 6
    • Views: 3,464
    Brobekk
    07.12.22 10:56 Go to last post

  8. Missing Buildings in economie overview

    Hi, i wanted to check how much oil i produce, but in the economie overview i only get my tributes with 0 production, missing my oil-mills and...

    Started by Max_turtle, 07.12.22 07:38
    • Replies: 0
    • Views: 1,558
    Max_turtle
    07.12.22 07:38 Go to last post

  9. Mountain Labyrinth error

    I am at the last camp #17 it will not show up, then I noticed I had one "rubble" left to clear I do not have a buff to cover it. Somewhere in my...

    Started by Donalyn, 05.12.22 10:33
    • Replies: 3
    • Views: 3,448
    Qualan
    06.12.22 06:57 Go to last post

  10. Thumbs down Game is not loading

    There were some posts about this in another thread but I think this deserves thread of it's own. Game is not loading for me and couple of...

    Started by sk_setttler, 06.10.22 05:24
    6 Pages •
    1 2 3 ... 6
    • Replies: 58
    • Views: 28,337
    BB_Trafffer
    02.12.22 15:44 Go to last post

  11. Pinned quests

    In Unity these are broken when at some sub quests are pay and the others are produce. The on screen pop shows the pay twice and not the production...

    Started by DorotheusII, 01.12.22 07:01
    • Replies: 0
    • Views: 516
    DorotheusII
    01.12.22 07:01 Go to last post

  12. Misleading event quest description

    As you can see here. https://prnt.sc/tdAKaD-e3mni The icon used for the event scenario is the Valuable Intels icon. it should be the one...

    Started by DorotheusII, 30.11.22 16:21
    • Replies: 1
    • Views: 1,216
    Axecairne
    30.11.22 20:44 Go to last post

  13. Chat not working

    Is it just me or has anyone lese just logged in after update 29.11.2022 and chat is blank no icons or anythig to click on for Global or guild or trade

    Started by Highlande, 29.11.22 10:35
    • Replies: 7
    • Views: 2,527
    BB_Trafffer
    29.11.22 12:23 Go to last post

  14. Obří sněhová koule: Text s %

    Prosím o opravu, viz obrázek, díky. https://imgway.cz/8ZrD/Erorr.png

    Started by Popopo1980, 29.11.22 10:51
    • Replies: 1
    • Views: 453
    BB_Trafffer
    29.11.22 11:04 Go to last post

  15. Achievements reset on lvl 80 players

    With the addition of the new achievement of the upcoming Togetherness Event, "Game" achievements section seems to be reseted for most lvl 80 players,...

    Started by JustMazimus, 25.11.22 09:10
    • Replies: 2
    • Views: 810
    JustMazimus
    25.11.22 17:18 Go to last post

  16. Weekly Challenge Ship Missing

    It was there, so I made the appropriate resources, but then on Tuesday it had disappeared. The Weekly Challenge Quest 'First Provision' is still...

    Started by Kirkoid, 25.11.22 08:59
    bug, quest
    • Replies: 0
    • Views: 544
    Kirkoid
    25.11.22 08:59 Go to last post

  17. Question Weekly Challenge - Tasks are there, the boat is not

    Hi Team, after reset of weekly challenge I got new tasks, but the boat is not at is place, simply missing. Web Cache already cleared no change....

    Started by ich_allein, 24.11.22 16:25
    • Replies: 1
    • Views: 699
    King_Jarmo
    24.11.22 16:38 Go to last post

  18. Cultist season

    No Seasonal shop !!!!

    Started by DorotheusII, 17.11.22 09:43
    • Replies: 8
    • Views: 8,805
    lordloocan
    19.11.22 22:07 Go to last post

  19. help needed

    after the end of flash a few years ago, I couldnt get into the game and gave up , thinking the game had closed its doors A nudge from someone...

    Started by pipl, 13.11.22 20:32
    • Replies: 2
    • Views: 1,501
    Max_turtle
    14.11.22 18:58 Go to last post

  20. Buildings in TO

    You guys created new bug with TO changes, not sure if with TO changes or with Shady introduction, but on Unity, on offer side any Nr. buildings is...

    Started by First_Lord, 14.11.22 15:06
    • Replies: 0
    • Views: 456
    First_Lord
    14.11.22 15:06 Go to last post
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