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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,434

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 47,573
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 186,587
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,432,438
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 183,248
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 830,467
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 193,924
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. TSO looking bad on my laptop

    Hi, I have been playing TSO for 2 years now and it works fine, but only when I am using an external display on my laptop. When I remove the...

    Started by Opper, 09.09.17 18:30
    2 Pages •
    1 2
    flash, flashplayer, graphics
    • Replies: 15
    • Views: 62,710
    Kebabtomte
    05.02.23 06:02 Go to last post

  2. Scared and Pirate explorer problem

    I am forced to state my problem here, in case you might consider it. A player who has been playing Settlers for ten years would expect the...

    Started by Kisbence, 12.07.22 23:00
    • Replies: 4
    • Views: 10,997
    Nonal
    31.01.23 23:06 Go to last post

  3. Constant Zone Refreshing

    Hi, Does anyone have any idea what the issue is with zone refreshing and how to avoid it? Its almost every 15 secs now and the usual generic answer...

    Started by Gogmer, 09.01.23 12:58
    • Replies: 2
    • Views: 4,499
    damien762
    31.01.23 17:00 Go to last post

  4. Question Storage Capacity

    Why is my storage capacity for Pinewood Planks, Coal, Copper Ore etc 1347600 but capacity for Hardwood Planks, Bronze, Iron ore etc 1307600?

    Started by Kafka-, 29.01.23 20:14
    resources, storage
    • Replies: 2
    • Views: 2,050
    Wu-L
    31.01.23 09:41 Go to last post

  5. Observatory, Footie Field and Love Tree buffs Broken

    I managed to at last get the footie field to work and then found that the love tree and observatory wouldn't!! They just put up the spinning timer...

    Started by Wotaplonker, 26.10.21 14:49
    3 Pages •
    1 2 3
    • Replies: 28
    • Views: 16,624
    Sandycat
    29.01.23 17:25 Go to last post

  6. HELP,i cannot log in this game

    when i log in this game ,it always says"connection to the server has been lost.please wait while we try to resolve this issue",i use the same user...

    Started by fiona2023, 22.01.23 07:22
    • Replies: 3
    • Views: 9,892
    BB_Trafffer
    26.01.23 13:32 Go to last post

  7. Missing resources on expired trade

    So, after managing to login to the forum after quite some time, here's my bug : During the xmas event, I added a trade, selling 15k presents for...

    Started by BlackHeat, 16.01.23 09:11
    1 Attachment(s)
    • Replies: 2
    • Views: 820
    BlackHeat
    16.01.23 12:53 Go to last post

  8. adventure cuuld not start

    I don't know what went wrong，I can't start an adventure Keep cleaning cache

    Started by RADIUS2023, 11.01.23 17:20
    1 Attachment(s)
    • Replies: 1
    • Views: 1,047
    BB_Trafffer
    12.01.23 12:22 Go to last post

  9. Missing General

    Hi, I lost my Battle Hardened General on his way to an adventure. I did all the refreshing, clearing cache, restarting, using other browser,...

    Started by Langwin, 05.10.12 10:14
    2 Pages •
    1 2
    • Replies: 14
    • Views: 14,575
    Qualan
    06.01.23 12:39 Go to last post

  10. Ridicilously Massive Barrel BUG!

    Hi, After building the Ridiculously Massive Barrel, it did not increase the maximum capacity of all resources in the warehouse, only randomly some...

    Started by Bruhaha35, 29.12.22 16:16
    • Replies: 3
    • Views: 3,324
    BB_Trafffer
    02.01.23 09:56 Go to last post

  11. Can't delete auction mails

    I placed bids in the latest auction and was outbid a few times Now the auction has ended a long time ago but the "You have been outbid" mails are...

    Started by Niclin, 26.12.22 04:45
    • Replies: 2
    • Views: 7,101
    Max_turtle
    29.12.22 14:24 Go to last post

  12. Exclamation Winter Wonderland Revisited adventure

    Lost the addie yesterday when had to refresh. It *says* it will return by email but nothing yet and I can't finish the quest chain without it! ...

    Started by Imshi, 01.01.22 09:33
    2 Pages •
    1 2
    • Replies: 11
    • Views: 18,607
    Qualan
    28.12.22 12:29 Go to last post

  13. Error launching game

    abort("both async and sync fetching of the wasm failed") at Error at jsStackTrace...

    Started by Harlequin1963, 30.10.22 12:31
    • Replies: 2
    • Views: 9,002
    SunlitByways
    27.12.22 00:11 Go to last post

  14. locket friary in new guild market

    Hi Today we had a new Guild market but we can't buy the friary. Say we have reached the limit of this item https://prnt.sc/Y-z59BgC9lJo is a bug...

    Started by pccenter, 22.12.22 15:50
    • Replies: 6
    • Views: 10,754
    lordloocan
    23.12.22 14:36 Go to last post

  15. Colony resources gathering - pine wood logs instead of iron ore

    Hi Team, I got just one small Colony that should produce iron ore. But when gathered, a flying icon is of pinewood log, and pinewood counter gets...

    Started by JohnnyZabyaka, 21.12.22 14:02
    1 Attachment(s)
    • Replies: 2
    • Views: 2,147
    JohnnyZabyaka
    22.12.22 20:39 Go to last post

  16. Quest did not complete - Send Out The Explorer

    Hi team, Quest Send Out The Explorer has not been completed after conquering the colony. I have logged out and back in multiple times, which does...

    Started by JohnnyZabyaka, 21.12.22 13:36
    colonizing, quests 1 Attachment(s)
    • Replies: 0
    • Views: 1,475
    JohnnyZabyaka
    21.12.22 13:36 Go to last post

  17. Exclamation Minor Bug in various "buff buildings"

    Issue: When i want to Queue a buff in various buildings the queue loads and show and refreshes after clicking the Green "acccept" ticker. But if i...

    Started by Gubbie, 19.12.22 18:28
    queue, queue slot
    • Replies: 0
    • Views: 1,191
    Gubbie
    19.12.22 18:28 Go to last post

  18. How to get staff to see a case?

    Hi, I've had a (major) issue that there seems to be 2 accounts linked to my single email address login, when December started, I couldn't log in like...

    Started by Wazza676, 13.12.22 06:34
    • Replies: 3
    • Views: 5,308
    BB_Trafffer
    16.12.22 15:04 Go to last post

  19. Wondrous Winter Residence (2021)

    Description says 1000 presents to level from 7 to 8, but to actually upgrade it costs 4500, please fix.

    Started by Renaan, 20.12.21 12:32
    16 Pages •
    1 2 3 ... 16
    • Replies: 157
    • Views: 83,438
    SkinFlynt
    14.12.22 09:55 Go to last post

  20. Quest Hugged Memento

    When trying to complete the above mentioned quest Hugged Memento, which requires 2 missions to be completed it will not complete and does not appear...

    Started by Admiral-1, 09.12.22 10:49
    • Replies: 0
    • Views: 945
    Admiral-1
    09.12.22 10:49 Go to last post
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