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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,018
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,283
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,101
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,187
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,297
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,039
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Unhappy Misty Cake adventure bug

    I cannot complete adventure Misty Cake due to a bug who's not let me to atack the camps ,this bug appears sometime like 2 from 4 adventure, you can...

    Started by danielste, 08.04.21 20:05
    • Replies: 6
    • Views: 10,873
    anihhilate2u
    18.08.23 19:21 Go to last post

  2. Units take 2,5x the amount of time to be trained

    The title is self-explanatory, hover your mouse over a random unit and you'll notice. This is annoying, especially if you want to do lots of...

    Started by JustMazimus, 17.08.23 22:56
    • Replies: 1
    • Views: 3,031
    JustMazimus
    17.08.23 23:17 Go to last post

  3. flash sale not showing

    hi, the flash sale should have started at 18:00 cest which is 17:00 BST and it is now 18:41 BST and after a refresh still no flash sale

    Started by andi13, 11.08.23 17:41
    • Replies: 2
    • Views: 6,134
    Mino
    12.08.23 05:23 Go to last post

  4. event fisished

    as the calendar is not completed, why is the event finished ?

    Started by RascarCapac75, 07.08.23 10:52
    • Replies: 3
    • Views: 11,441
    Qualan
    08.08.23 06:40 Go to last post

  5. Exclamation Print Press Workshop faulty or useless

    It's been about a month now after the Footie event when I got a Print Press Workshop and I can tell it is not working right. It won't work on buffed...

    Started by China_Blue, 30.07.23 22:17
    • Replies: 3
    • Views: 9,317
    Qualan
    08.08.23 06:38 Go to last post

  6. Previous update

    Please note that the update/maintenance that brought in the football event has also corrupted the mails sent by the system during the Valentines...

    Started by Nogbad, 14.07.23 03:22
    2 Pages •
    1 2
    1 Attachment(s)
    • Replies: 11
    • Views: 30,680
    BB_Trafffer
    03.08.23 11:43 Go to last post

  7. Guild Quest changes

    Why does the daily guild quest on Newfound not change until 10-11 minutes after top of the hour, however other servers change at the top of the...

    Started by Graciethecat, 05.07.23 12:14
    • Replies: 8
    • Views: 13,053
    BB_Trafffer
    03.08.23 11:25 Go to last post

  8. Spa buffs not calculating correctly

    I buffed the spa and have a zone buff running Yet the production it shows is a prime number (13) which is impossible if the buffs are working ...

    Started by Qualan, 31.07.23 10:29
    1 Attachment(s)
    • Replies: 0
    • Views: 9,384
    Qualan
    31.07.23 10:29 Go to last post

  9. log-in issues

    i can't log in, been trying all-day cleaned cach 50 times screen loads to the progress bar then sit's there and doe's not change even tried...

    Started by Kalgoorlie-Kid, 28.07.23 14:07
    2 Pages •
    1 2
    • Replies: 12
    • Views: 24,221
    BB_Trafffer
    31.07.23 09:52 Go to last post

  10. Game won't start if New Allies theme in Concert Hall is playing

    If the New Allies music boost is active when staring/restarting the game keeps reloading the sound file and eventually the game will crash. ...

    Started by Durin_d, 30.07.23 11:57
    • Replies: 1
    • Views: 16,060
    BB_Trafffer
    31.07.23 09:20 Go to last post

  11. Log in

    hi all is any one else having log in problems again? lol as soon as I posted this managed to logged in! Rob

    Started by robblack1, 31.07.23 05:20
    • Replies: 0
    • Views: 6,402
    robblack1
    31.07.23 05:20 Go to last post

  12. No Event bonus

    Just completed "Split City in Summer" as player 2 and found I had no event bonus's in loot, I also noted that the countdown above chat box had...

    Started by DorotheusII, 15.07.23 08:54
    3 Pages •
    1 2 3
    • Replies: 27
    • Views: 37,920
    damien762
    21.07.23 13:39 Go to last post

  13. Exclamation "General error" upon login

    In the last few days I have received the following error message when logging in via the website: "A general error has occurred. Please refresh the...

    Started by Axecairne, 19.07.23 19:08
    2 Pages •
    1 2
    access, error message, login, support, support form
    • Replies: 10
    • Views: 387,310
    BB_Trafffer
    20.07.23 12:37 Go to last post

  14. Unable to Post in Chat

    Nothing done allows me to post in chat, nor has it for nearly two years. Tried: Cleared caches as per instructions given in email from BB and...

    Started by Miss_Lanceherlot, 04.06.23 00:57
    chat, chat box problem, chat bug
    • Replies: 5
    • Views: 26,414
    Sandycat
    18.07.23 02:24 Go to last post

  15. TSO is not loading (SBOX_FATAL_MEMORY_EXCEEDED)

    Hi! I have logged into TSO today as usual. I did all buffs and when I was logging out , I remembered I forgot to send explorers out. So I clicked...

    Started by The_Sarmatian, 24.11.22 18:52
    6 Pages •
    1 2 3 ... 6
    • Replies: 50
    • Views: 128,730
    BB_Trafffer
    17.07.23 12:08 Go to last post

  16. An error occurred running the Unity content on this page

    Hi. I have been getting the following error message whilst playing settlers online. Usually after this happens, it takes several minutes before I...

    Started by Jerrimiah, 24.05.23 10:01
    • Replies: 8
    • Views: 72,716
    Nogbad
    15.07.23 04:42 Go to last post

  17. Colonies not protected with additional camps

    Hello, I found several colonies owned by other players which doesn't have any additional camp for protection..... This issue start happening...

    Started by Jack_NoName, 05.05.15 17:34
    • Replies: 5
    • Views: 22,288
    Mino
    09.07.23 07:20 Go to last post

  18. Candy Factory Buff Problem

    The sugar rush buff that was originally described as lasting 24hrs and since changed in devs notes to 6hrs requires an extra 300% input to produce...

    Started by Wotaplonker, 06.07.23 13:12
    • Replies: 0
    • Views: 3,334
    Wotaplonker
    06.07.23 13:12 Go to last post

  19. University still bugged

    This bug was originally reported back in Jan 2022 but still hasn't been fixed. The University that was in the calandar I think for the xmas 2021...

    Started by Wotaplonker, 06.07.23 12:47
    • Replies: 0
    • Views: 8,160
    Wotaplonker
    06.07.23 12:47 Go to last post

  20. log in issues

    any one else having log in problems been trying for over 5 hours today

    Started by robblack1, 14.06.23 14:31
    2 Pages •
    1 2
    • Replies: 14
    • Views: 25,585
    Raistling
    03.07.23 14:11 Go to last post
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