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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 46,461
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 183,448
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,428,543
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 181,797
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 826,727
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,920
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Misleading event quest description

    As you can see here. https://prnt.sc/tdAKaD-e3mni The icon used for the event scenario is the Valuable Intels icon. it should be the one...

    Started by DorotheusII, 30.11.22 16:21
    • Replies: 1
    • Views: 1,348
    Axecairne
    30.11.22 20:44 Go to last post

  2. Chat not working

    Is it just me or has anyone lese just logged in after update 29.11.2022 and chat is blank no icons or anythig to click on for Global or guild or trade

    Started by Highlande, 29.11.22 10:35
    • Replies: 7
    • Views: 3,256
    BB_Trafffer
    29.11.22 12:23 Go to last post

  3. Obří sněhová koule: Text s %

    Prosím o opravu, viz obrázek, díky. https://imgway.cz/8ZrD/Erorr.png

    Started by Popopo1980, 29.11.22 10:51
    • Replies: 1
    • Views: 474
    BB_Trafffer
    29.11.22 11:04 Go to last post

  4. Achievements reset on lvl 80 players

    With the addition of the new achievement of the upcoming Togetherness Event, "Game" achievements section seems to be reseted for most lvl 80 players,...

    Started by JustMazimus, 25.11.22 09:10
    • Replies: 2
    • Views: 857
    JustMazimus
    25.11.22 17:18 Go to last post

  5. Weekly Challenge Ship Missing

    It was there, so I made the appropriate resources, but then on Tuesday it had disappeared. The Weekly Challenge Quest 'First Provision' is still...

    Started by Kirkoid, 25.11.22 08:59
    bug, quest
    • Replies: 0
    • Views: 763
    Kirkoid
    25.11.22 08:59 Go to last post

  6. Question Weekly Challenge - Tasks are there, the boat is not

    Hi Team, after reset of weekly challenge I got new tasks, but the boat is not at is place, simply missing. Web Cache already cleared no change....

    Started by ich_allein, 24.11.22 16:25
    • Replies: 1
    • Views: 738
    King_Jarmo
    24.11.22 16:38 Go to last post

  7. Cultist season

    No Seasonal shop !!!!

    Started by DorotheusII, 17.11.22 09:43
    • Replies: 8
    • Views: 10,165
    lordloocan
    19.11.22 22:07 Go to last post

  8. help needed

    after the end of flash a few years ago, I couldnt get into the game and gave up , thinking the game had closed its doors A nudge from someone...

    Started by pipl, 13.11.22 20:32
    • Replies: 2
    • Views: 1,660
    Max_turtle
    14.11.22 18:58 Go to last post

  9. Buildings in TO

    You guys created new bug with TO changes, not sure if with TO changes or with Shady introduction, but on Unity, on offer side any Nr. buildings is...

    Started by First_Lord, 14.11.22 15:06
    • Replies: 0
    • Views: 515
    First_Lord
    14.11.22 15:06 Go to last post

  10. Event Calendars Magnificent Watermill does not return to star menu when torn down.

    A warning for people who want to remove the new Magnificent Watermill in order to store it in the star menu, this is not possible. The picture of the...

    Started by katystrofe, 03.11.22 09:31
    • Replies: 9
    • Views: 12,903
    lordloocan
    10.11.22 11:19 Go to last post

  11. Mayors House Collections Country Sayings never make it to star menu

    I am having a weird issue. When I make Country Sayings in the Mayors House to Refill my farm fields they disappear. I made 4 or 5 and they were not...

    Started by polarbarez, 06.11.22 19:54
    • Replies: 1
    • Views: 3,088
    katystrofe
    06.11.22 22:16 Go to last post

  12. Monsters from the mist adventure disappeared

    Last night - while having Intel on - I started Monsters from the Mist. The plan was to get the intel bonus, even though I couldnt completely it last...

    Started by Father_Mickypoo, 25.10.22 18:56
    1 Attachment(s)
    • Replies: 7
    • Views: 4,965
    seaman
    31.10.22 13:36 Go to last post

  13. Angry Golem missing

    My Golem still has not appeared on my island in the unity version of the game. I can't seem to get the standalone version to work after this last...

    Started by Mindslayer, 25.10.22 12:47
    • Replies: 4
    • Views: 3,768
    Sparkaktus
    30.10.22 07:13 Go to last post

  14. Black Vortex

    Black Vortex not going to the star menu, keep making them but no show, not showing in trade either. Thanks for the suggestions but not working for...

    Started by neil65146, 28.10.22 11:33
    • Replies: 4
    • Views: 2,635
    Micwei
    28.10.22 13:27 Go to last post

  15. Still no Golem and Monsters from the mist

    Monsters from the mist still disappearing alot.This morning I.ve cleared the unity cache 3 times, making a total of 7 in the last 2 days. This is a...

    Started by Sparkaktus, 27.10.22 09:01
    • Replies: 0
    • Views: 1,067
    Sparkaktus
    27.10.22 09:01 Go to last post

  16. Account problem!

    How did the error manifest itself? * I dont know, i cant logg in form Google and client also ,,, 3 hours ago all was working good Date and time -...

    Started by Bossnian, 19.10.22 07:18
    • Replies: 4
    • Views: 5,472
    BB_Trafffer
    20.10.22 08:39 Go to last post

  17. Missing adventure loot

    I have had a couple of incidents recently of no addy loot when I have had a loot spot. The adventure shipment arrives but the main loot never does....

    Started by Nonal, 15.10.22 14:19
    • Replies: 5
    • Views: 12,701
    King_Jarmo
    19.10.22 08:25 Go to last post

  18. Excelsior Greyed Out

    How did the error manifest itself? I add crystals to Excelsior and use the purple button. The graphic shows the crystals being put in the...

    Started by hazelnut443, 11.10.22 00:11
    1 Attachment(s)
    • Replies: 0
    • Views: 1,261
    hazelnut443
    11.10.22 00:11 Go to last post

  19. Further Help quest is not very helpful...

    So, since I've picked up the game again after a long time of not playing, I've decided to start with a fresh account and all that shebang. I go...

    Started by AevanDi, 08.10.22 19:25
    • Replies: 3
    • Views: 6,992
    BB_Trafffer
    10.10.22 13:18 Go to last post

  20. bug with generals since last night

    Hello I have tried on Firefox and Edge and the issue is the same. Since yesterday my generals can't attack (once the enemy camp selected I attack...

    Started by gerakis, 07.10.22 11:06
    • Replies: 3
    • Views: 9,434
    BB_Trafffer
    10.10.22 13:16 Go to last post
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