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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 367,626
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 112,936
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 449,462
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,717,710
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,094,620
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,382
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Cannot complete achievement Builders Boon

    Achievement Builders Boon should be to have "1 Permanent Building Queue Slot". Only slots bought from May counts. And thats why I cannot complete...

    Started by Ashrem, 22.08.14 13:16
    achievement, builders boon, problem, queue slot
    • Replies: 1
    • Views: 4,473
    22.08.14 16:05 Go to last post
  2. xp to sc for L50

    BB has graced me with 71 star coins for all things achieved past level 50 that had xp in them. (all quests done) Thank you. I have a bickering...

    Started by aklbr, 05.08.14 21:18
    badscript, nonews, xp2sc
    • Replies: 7
    • Views: 9,751
    22.08.14 15:14 Go to last post
  3. Decoration Names

    Not sure if this was intentional or not but now when hovering over decorations there is no name popup, this happened after maintenance today 19th. I...

    Started by rdeejaynz, 19.08.14 10:43
    • Replies: 6
    • Views: 17,529
    21.08.14 03:54 Go to last post
  4. Respawning collectables

    The last few days, collectables on the adventure maps have been behaving quite bizarrely. During or after finding them (cauldrons or adamantium),...

    Started by Nogbad2, 20.08.14 22:50
    • Replies: 0
    • Views: 5,165
    20.08.14 22:50 Go to last post
  5. Connection Failed

    Hello When I try to play I get... CONNECTION FAILED We regret that the connection to the "The Settlers Online" server failed. Please try to...

    Started by Bluebell-Malaky, 20.08.14 19:02
    • Replies: 1
    • Views: 3,410
    20.08.14 22:24 Go to last post
  6. No chat or green guild lights.

    I am having problems with my game today, no chat or green guild lights, plus I can't visit anyone's island, I have refreshed, cleared cache, tried a...

    Started by unicornlinzy1, 19.08.14 12:21
    • Replies: 2
    • Views: 6,146
    19.08.14 12:59 Go to last post
  7. facebook login on testserver

    sorry to write it here, but it seems i cannot login on the testserver with facebook anymore. therefor i cannot write in the test server forum. thats...

    Started by sdofmsdf, 18.08.14 15:16
    • Replies: 4
    • Views: 28,645
    18.08.14 23:27 Go to last post
  8. Long connection time

    When I connect the first time of the day, it takes a very long time to get to my map. I have to refresh several times the browser to get there. Any...

    Started by rscheidt, 18.08.14 13:23
    • Replies: 3
    • Views: 13,839
    18.08.14 21:31 Go to last post
  9. Game playing slow on mac since 2 weeks

    I've been playing settlers on my macbook pro for about 2 years now and since a week or two the game has become slow. Clicking on something takes 1...

    Started by Letsnow, 18.08.14 07:29
    • Replies: 3
    • Views: 18,153
    18.08.14 18:49 Go to last post
  10. Question No more guild quest resets?

    Have the guild quest problems been fixed? Tomorrow (19.8.) is the 3rd maintenance in a row that doesn't reset the guild quest.

    Started by Durin_d, 18.08.14 10:03
    • Replies: 1
    • Views: 10,165
    18.08.14 13:20 Go to last post
  11. Chat server

    Due to be taken down for maintenance for around 2 hours, only posted announcement in some localities. So not a bug folks, before anyone posts it up,...

    Started by Nogbad2, 18.08.14 02:58
    • Replies: 1
    • Views: 6,467
    18.08.14 03:00 Go to last post
  12. Killing leader leaves rest of the camps in tact

    Just done a nice block on BLT , second from last leader (we know BB dont support blocks) Killed leader , the block kept running and the rest of...

    Started by Nom1975, 05.06.14 05:27
    3 Pages
    1 2 3
    • Replies: 23
    • Views: 29,631
    17.08.14 20:17 Go to last post
  13. Collectibles on my island biut no collectible quest ?

    is that possible ?? for bigger: click here (http://safeunderdark.com/img/TSO/TSO-67.jpg) Lol- kinds freaky.. Love, Amy

    Started by AmySafeunderdark, 17.08.14 17:23
    • Replies: 1
    • Views: 6,580
    17.08.14 17:45 Go to last post
  14. Hospitable Bone Church no longer dropping from The Whirlwind adventure

    I've now been doing several WWs every day for a month. Close to 100 chances to get that loot slot, just for me, but No Hospitable Bone Church has...

    Started by SmurfAsH, 28.07.14 20:34
    5 Pages
    1 2 3 ... 5
    • Replies: 44
    • Views: 160,861
    17.08.14 16:35 Go to last post
  15. Tool Production Bug

    I am struggling to complete this. Quest log shows 'Complete the Quest Mines' as locked, check the unlock details Must be level 9 (am 25) ...

    Started by Badem, 17.08.14 11:44
    • Replies: 3
    • Views: 7,162
    17.08.14 12:21 Go to last post
  16. cant log in

    server Down ?? it say !

    Started by norfik, 12.08.14 18:16
    • Replies: 1
    • Views: 2,757
    16.08.14 17:07 Go to last post
  17. find two marble feature

    I've posted or seen posted about this before, mostly thinking it was just an annoying graphics glitch, but I've noticed today that it actually goes...

    Started by Larili, 16.08.14 16:42
    • Replies: 0
    • Views: 5,416
    16.08.14 16:42 Go to last post
  18. Thumbs down Achievements Not Registering

    I have just completed Horseback in order to complete the achievements, it took me under 30 minutes from start to finish and no losses. All four...

    Started by Baggis, 15.08.14 00:01
    • Replies: 3
    • Views: 4,232
    15.08.14 13:22 Go to last post
  19. Librarian, Archivist and Collector do not count existing books

    The achievements requiring the production of 100 Manuscripts, 50 Tomes and 20 Codexes do not factor in those which were already produced. Since...

    Started by Sharpielein, 22.05.14 05:13
    3 Pages
    1 2 3
    • Replies: 29
    • Views: 53,517
    12.08.14 17:06 Go to last post
  20. Achievement "Red Mountains"

    Even though the Red mountain achievement shows 5/3, it is not counted. I understand that I may have to refill copper deposit instead of...

    Started by zOUfr, 22.05.14 08:12
    4 Pages
    1 2 3 ... 4
    • Replies: 34
    • Views: 94,173
    12.08.14 15:22 Go to last post

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