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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 390,945
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 119,181
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 475,416
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,777,590
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,125,811
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,087
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Achievements not awarded - The Black Knights

    Myself and friend did black knights for the first time. I didnt get any achievements relating to this adventure, not even showing I'd done it...

    Started by LordCerveau, 04.08.14 10:03
    • Replies: 3
    • Views: 4,956
    Fexno
    05.08.14 09:52 Go to last post

  2. the £99.99 offer is a bit weird today

    http://prntscr.com/47ui9o i refreshed but u cant make out how many ur getting

    Started by imyourmum, 30.07.14 15:58
    • Replies: 1
    • Views: 5,461
    hades8840
    30.07.14 20:54 Go to last post

  3. Angry failed to upgrade to level 5 in a week - lost gems.

    hi there. Monday 14th of July, i left for holiday for 3 weeks. before i left, i set my endless copper mine and my bookbinder to upgrade from level...

    Started by sdofmsdf, 30.07.14 16:17
    failure, gempit, upgrading
    • Replies: 7
    • Views: 109,688
    sdofmsdf
    30.07.14 19:42 Go to last post

  4. Something is still wrong with population count

    I am pretty OCD and I hate to see the red flashing number telling me I have no free settlers. So, I arrange things so that when my army is fully...

    Started by IainC, 24.07.14 21:26
    • Replies: 8
    • Views: 788,321
    IainC
    30.07.14 12:49 Go to last post

  5. advanced buiding menu bug

    When I want to build a iron mine and click on it I get a noble house the same happens with hard wood forester and other buildings from this building...

    Started by Monopolist8, 28.07.14 18:41
    • Replies: 0
    • Views: 2,644
    Monopolist8
    28.07.14 18:41 Go to last post

  6. servers

    keep getting this page everytime i log in today prntscr.com/46waft

    Started by quadace, 27.07.14 18:31
    • Replies: 2
    • Views: 9,547
    Kit_
    27.07.14 19:25 Go to last post

  7. Lag comes with premium

    Thou I'm glad you fixed the Premium-bonus-on-buffs (http://forum.thesettlersonline.com/threads/27771-Premium-bonus-on-buffs) issue.. Do players on...

    Started by SmurfAsH, 24.07.14 22:23
    • Replies: 1
    • Views: 9,138
    SmurfAsH
    25.07.14 15:25 Go to last post

  8. Copper Geologist

    For at least the 3rd day in a row my copper geologist has failed to find any copper deposit that can be mined quicker. He has at least a 45% chance...

    Started by forfoxachemin, 23.07.14 11:32
    • Replies: 5
    • Views: 10,512
    IainC
    24.07.14 21:15 Go to last post

  9. Abysmal Customer Support.

    I recently raised a ticket due to players respawning due to a glitch when doing the current World Cup event. I had completed all but one buff only to...

    Started by Aedwulf, 11.07.14 14:51
    2 Pages •
    1 2
    • Replies: 14
    • Views: 9,274
    BB_Ravel
    23.07.14 15:56 Go to last post

  10. Online Shop text

    Sorry if this is a pedant question but, The Online shop last line, (£99.99GB in my case), I can't read this entry due to the red text being...

    Started by Ramshill, 22.07.14 15:29
    • Replies: 0
    • Views: 2,806
    Ramshill
    22.07.14 15:29 Go to last post

  11. Gunpowder - Unable to move out of area

    I am stuck in the adventure Gunpowder because one of the leader camps is located too close to mountains and I can' get a path to attack it. Du to...

    Started by WippleWorm, 21.07.14 11:55
    1 Attachment(s)
    • Replies: 1
    • Views: 9,273
    BB_Ravel
    21.07.14 13:18 Go to last post

  12. collection items

    12 of 36 today were barrels and every day they r a large potion of the items. for something so useless this makes no sense.

    Started by kanaske, 14.07.14 12:03
    • Replies: 3
    • Views: 13,900
    Dorotheus
    19.07.14 22:32 Go to last post

  13. cannot build a trade office

    cannot build a trade office .it appear in building ques then disappear .

    Started by dafo45, 19.07.14 08:45
    • Replies: 5
    • Views: 10,612
    Iolanthe
    19.07.14 10:45 Go to last post

  14. provision house speed

    It may just be impatience - but my provision house seems to have slowed. It is level 5 but takes 2 hours 30 mins to produce 25 baskets - is that...

    Started by throgmorton1, 19.07.14 04:07
    • Replies: 2
    • Views: 54,263
    throgmorton1
    19.07.14 05:22 Go to last post

  15. Level up rewards

    I recently went up by more than one level in one go due to defeating a leader and getting the xp for all camps. I only received level up rewards for...

    Started by mellihorn, 18.07.14 15:09
    • Replies: 3
    • Views: 19,184
    Fexno
    18.07.14 16:10 Go to last post

  16. File failed to load

    my island being on newfoundland, and i cant log into the game, tells me to clear the cache, wich i did, still not working Edit: just got in,...

    Started by Dema, 18.07.14 04:51
    2 Pages •
    1 2
    • Replies: 16
    • Views: 88,174
    BB_Ravel
    18.07.14 10:02 Go to last post

  17. Northisle Server down?

    Hello, i am trying to connect but it gives me message that connection failed, anyone else having this issue? or just me :( anyone ?? please ...

    Started by puricosu, 16.07.14 17:28
    • Replies: 5
    • Views: 12,353
    Brayarg
    17.07.14 18:09 Go to last post

  18. [09:42] News: Chat server login failed

    It`s been like this since yesterday, what is the problem ?

    Started by DrBoom, 17.07.14 07:43
    • Replies: 1
    • Views: 4,674
    Fexno
    17.07.14 08:02 Go to last post

  19. After the event - buffs and collies

    It seems the leftover event buffs are still in star and cannot be deleted as said in the dev diary. Also event collectables have not been hidden,...

    Started by Kit_, 15.07.14 12:11
    • Replies: 4
    • Views: 15,464
    BB_Ravel
    15.07.14 17:07 Go to last post

  20. Achievements: Lost Skull: Horses can't swim

    This quest is bugged - have completed it twice, once using MMA and once using Major - did not bring Cav either time.

    Started by BlueFairy, 22.05.14 09:49
    4 Pages •
    1 2 3 ... 4
    • Replies: 35
    • Views: 97,323
    Sharpielein
    15.07.14 03:38 Go to last post
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