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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,611
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,931
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,429
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,663
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,589
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,368
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Quests dont Unlock

    The quests, The Garrison and Joining the Army refuse to unlock for me. Any work arounds ? Now I am also not getting guild quests.

    Started by LongShot22, 06.05.14 02:15
    • Replies: 2
    • Views: 10,912
    Humphy
    09.05.14 14:48 Go to last post

  2. Guild Quest Problems?

    Hey guys, There seems to be a problem with my Guild Quest! I do the quest but the "tick" won't turn on for me to accept it done! Please don't...

    Started by Higgi23, 09.05.14 11:58
    • Replies: 6
    • Views: 8,226
    Thejollyone
    09.05.14 13:40 Go to last post

  3. Manuscripts

    Hi For the 2nd day on a row I have created a manuscript but it is going missing as soon as I put it into an explorer or geologist skill tree?

    Started by forfoxachemin, 28.04.14 08:50
    • Replies: 7
    • Views: 25,874
    forfoxachemin
    09.05.14 12:14 Go to last post

  4. Kills not registering properly

    I attacked the last camp on Victor the Vicious with a three wave attack which I had used before so I know it works. I sent in Gen1. While he was...

    Started by GrandpaLongface, 07.05.14 13:47
    • Replies: 1
    • Views: 5,166
    Chilly728
    07.05.14 18:13 Go to last post

  5. Gems and merchants

    hi guys im having a problem with gems/merchants. Usually whenever i click on the number of gems i have or the merchants chest i can go to the store...

    Started by Panda1969, 06.05.14 09:39
    • Replies: 0
    • Views: 4,489
    Panda1969
    06.05.14 09:39 Go to last post

  6. Quest problems

    I can not forget can not put meat to 0 when I set the sausages to 0 meat is not so I can not finish sausages: confused: Same problem in no wheat to...

    Started by lude10, 06.04.13 11:50
    • Replies: 3
    • Views: 42,773
    Peajay
    06.05.14 01:44 Go to last post

  7. easter event collectibles on my island

    Hi, its 2nd of May and i managed to find few easter collectibles on my island: http://prntscr.com/3fhq56 anyone else experienced this as...

    Started by conasatatu, 02.05.14 17:05
    • Replies: 3
    • Views: 7,275
    unicornlinzy1
    05.05.14 18:27 Go to last post

  8. Collectibles on the Water

    Drove me nuts to find the missing collectible in Roaring Bull, but found it eventually ... Intentional or bug? (Please also note the...

    Started by Sharpielein, 04.05.14 16:14
    • Replies: 1
    • Views: 3,177
    AmySafeunderdark
    04.05.14 16:38 Go to last post

  9. Syntax Errors trying to log in

    Been having problems trying to log in siince the update 3-4 weeks ago. Getting messages like "client cant find data" etc. Of course I did all the...

    Started by Shelli-lala, 13.04.14 09:28
    2 Pages •
    1 2
    3 Attachment(s)
    • Replies: 19
    • Views: 50,375
    FenCloud
    03.05.14 06:03 Go to last post

  10. I found simple eggs, what?

    Do I win something? :P I don't actually expect anything but you might wanna uncheck that box

    Started by Treno, 30.04.14 06:40
    1 Attachment(s)
    • Replies: 0
    • Views: 5,054
    Treno
    30.04.14 06:40 Go to last post

  11. Angry bug or what?

    I have event quest: "earn 50 Easter eggs through very long treasure search" and in past 2 days I did get only 30 eggs on 1 hunt all other long hunts ...

    Started by LjepiLeo, 29.04.14 12:51
    easter eggs, shame on you, unequally, unfairly
    • Replies: 6
    • Views: 4,915
    Sharpielein
    30.04.14 04:50 Go to last post

  12. Buildings being put to sleep by collectible hunts

    When a friend clicks on a collectible to highlight it on your island, it sometimes puts a nearby building "to sleep". A 24 hour buff starts on it...

    Started by Gerontius, 13.04.14 12:21
    2 Pages •
    1 2
    • Replies: 17
    • Views: 579,551
    Jimmian
    29.04.14 20:38 Go to last post

  13. No eggs spawned

    My Mayor house was buffed 4 hours ago with a 'Hidden Egg Hunt' buff No eggs have spawned on my island. Mayors house shows as being buffed and timer...

    Started by gibbletz, 09.04.14 16:33
    3 Pages •
    1 2 3
    easter, eggs 1 Attachment(s)
    • Replies: 20
    • Views: 33,496
    BartJohan
    29.04.14 17:34 Go to last post

  14. can't place generals on adventure

    I cannot place my generals on the adventure map Witch of the Swamp. There is room for them and first sector is clear but the green spaces will not...

    Started by Miramazzie, 29.03.14 22:22
    2 Pages •
    1 2
    • Replies: 10
    • Views: 25,228
    Bey0ndEr
    28.04.14 19:58 Go to last post

  15. sabotage

    where is the tenth egg? bug? or?

    Started by pajo33, 27.04.14 05:51
    • Replies: 2
    • Views: 3,798
    pajo33
    27.04.14 06:43 Go to last post

  16. mysterious mail and baskets disappearing

    I sent a trade to my guild friend with 13 baskets and they disappeared ... vanish in thin ... mail ... both mails and baskets Because she said...

    Started by furryfury, 26.04.14 22:18
    mail
    • Replies: 0
    • Views: 2,770
    furryfury
    26.04.14 22:18 Go to last post

  17. game will not start

    I cannot enter the game, and haven´t for the last couple of hours. why? do anybody know..

    Started by KongeA, 07.04.14 17:55
    11 Pages •
    1 2 3 ... 11
    • Replies: 107
    • Views: 99,417
    stuntmutt
    25.04.14 09:34 Go to last post

  18. Payed for 2x gem packs, only bought 1

    the 21 April i bought 1 gem pack (in a 3x offer), but you have withdrawn 2x payment from my Visa account... Only 1 gem pack has been delivered...

    Started by Aurium, 24.04.14 16:29
    • Replies: 2
    • Views: 9,002
    Fexno
    24.04.14 18:35 Go to last post

  19. Gaining settlers?

    This is a strange issue. Since before the weekend I've gained 5 settlers for no apparent reason. I have the same amount of buildings, fields,...

    Started by Alphahanne, 09.10.13 09:08
    • Replies: 7
    • Views: 35,317
    BB_Ravel
    22.04.14 10:46 Go to last post

  20. scout, explorer on very long or extra-long treasure search

    i can send out a scout or an explorer on a very long treasure search. but when i then click on the searching scout or explorer it says the current...

    Started by fallgelb, 21.04.14 15:13
    • Replies: 0
    • Views: 33,882
    fallgelb
    21.04.14 15:13 Go to last post
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