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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

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  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 39,991
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 156,956
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,381,239
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 170,234
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 784,012
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 186,213
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Event Calendars Magnificent Watermill does not return to star menu when torn down.

    A warning for people who want to remove the new Magnificent Watermill in order to store it in the star menu, this is not possible. The picture of the...

    Started by katystrofe, 03.11.22 09:31
    • Replies: 9
    • Views: 11,719
    lordloocan
    10.11.22 11:19 Go to last post

  2. Mayors House Collections Country Sayings never make it to star menu

    I am having a weird issue. When I make Country Sayings in the Mayors House to Refill my farm fields they disappear. I made 4 or 5 and they were not...

    Started by polarbarez, 06.11.22 19:54
    • Replies: 1
    • Views: 2,894
    katystrofe
    06.11.22 22:16 Go to last post

  3. Monsters from the mist adventure disappeared

    Last night - while having Intel on - I started Monsters from the Mist. The plan was to get the intel bonus, even though I couldnt completely it last...

    Started by Father_Mickypoo, 25.10.22 18:56
    1 Attachment(s)
    • Replies: 7
    • Views: 4,565
    seaman
    31.10.22 13:36 Go to last post

  4. Angry Golem missing

    My Golem still has not appeared on my island in the unity version of the game. I can't seem to get the standalone version to work after this last...

    Started by Mindslayer, 25.10.22 12:47
    • Replies: 4
    • Views: 3,423
    Sparkaktus
    30.10.22 07:13 Go to last post

  5. Black Vortex

    Black Vortex not going to the star menu, keep making them but no show, not showing in trade either. Thanks for the suggestions but not working for...

    Started by neil65146, 28.10.22 11:33
    • Replies: 4
    • Views: 2,322
    Micwei
    28.10.22 13:27 Go to last post

  6. Still no Golem and Monsters from the mist

    Monsters from the mist still disappearing alot.This morning I.ve cleared the unity cache 3 times, making a total of 7 in the last 2 days. This is a...

    Started by Sparkaktus, 27.10.22 09:01
    • Replies: 0
    • Views: 992
    Sparkaktus
    27.10.22 09:01 Go to last post

  7. Account problem!

    How did the error manifest itself? * I dont know, i cant logg in form Google and client also ,,, 3 hours ago all was working good Date and time -...

    Started by Bossnian, 19.10.22 07:18
    • Replies: 4
    • Views: 4,839
    BB_Trafffer
    20.10.22 08:39 Go to last post

  8. Missing adventure loot

    I have had a couple of incidents recently of no addy loot when I have had a loot spot. The adventure shipment arrives but the main loot never does....

    Started by Nonal, 15.10.22 14:19
    • Replies: 5
    • Views: 10,251
    King_Jarmo
    19.10.22 08:25 Go to last post

  9. Excelsior Greyed Out

    How did the error manifest itself? I add crystals to Excelsior and use the purple button. The graphic shows the crystals being put in the...

    Started by hazelnut443, 11.10.22 00:11
    1 Attachment(s)
    • Replies: 0
    • Views: 1,234
    hazelnut443
    11.10.22 00:11 Go to last post

  10. Further Help quest is not very helpful...

    So, since I've picked up the game again after a long time of not playing, I've decided to start with a fresh account and all that shebang. I go...

    Started by AevanDi, 08.10.22 19:25
    • Replies: 3
    • Views: 6,040
    BB_Trafffer
    10.10.22 13:18 Go to last post

  11. bug with generals since last night

    Hello I have tried on Firefox and Edge and the issue is the same. Since yesterday my generals can't attack (once the enemy camp selected I attack...

    Started by gerakis, 07.10.22 11:06
    • Replies: 3
    • Views: 7,733
    BB_Trafffer
    10.10.22 13:16 Go to last post

  12. Error after Update

    in all browsers and PC & Laptop I get debug error message. Deleted Unity cache but still same

    Started by Kalingha, 28.09.22 10:57
    2 Pages •
    1 2
    1 Attachment(s)
    • Replies: 14
    • Views: 10,600
    BB_Trafffer
    06.10.22 09:58 Go to last post

  13. Quest is stuck

    I can't complete a quest. I'm on level 9. The quest called "Further Help" says I have to open the help windows - archive, support, forum and the...

    Started by FULECO2022, 01.10.22 04:16
    • Replies: 8
    • Views: 4,403
    EkaliFeVic
    05.10.22 15:04 Go to last post

  14. Wrong Quest Completion Window

    Hi, I recently completed Storm Recovery for a Pathfinder quest this afternoon. However when the scenario completed, i was presented with a 'The...

    Started by bjhurdman, 04.10.22 12:33
    1 Attachment(s)
    • Replies: 0
    • Views: 771
    bjhurdman
    04.10.22 12:33 Go to last post

  15. Disappearing sound effects

    The auto mute function of the sound effects that occurs after more than an hour playing is not very helpful, in contrast to the auto mute of the...

    Started by katystrofe, 04.10.22 06:44
    • Replies: 0
    • Views: 3,577
    katystrofe
    04.10.22 06:44 Go to last post

  16. Can't complete a quest

    Hi, I have to produce 10 settlers for one of the quests. I produced maybe a 100, but it still doesn't check it as completed. What do I do?

    Started by Gedd77, 11.04.22 20:48
    2 Pages •
    1 2
    • Replies: 16
    • Views: 17,430
    MiMahone
    03.10.22 12:52 Go to last post

  17. Seems Like Settlers is Dead for Me

    With BB latest Sucidial update removing the old client from being used , I have no way of accessing the game - as their UNITY BS is Just Plain stupid...

    Started by eaglelegion, 29.09.22 02:26
    • Replies: 6
    • Views: 6,623
    BB_Trafffer
    03.10.22 09:11 Go to last post

  18. Trade Office Sell section filter does not work

    Using the trade office to sell, the filter does not work. If I enter the first ;etter of the resouce nothing happens then if I add a second letter...

    Started by Sparkaktus, 29.09.22 09:32
    • Replies: 0
    • Views: 2,275
    Sparkaktus
    29.09.22 09:32 Go to last post

  19. Achievement descriptions

    every single achievement description is broken.

    Started by DorotheusII, 28.09.22 16:09
    • Replies: 0
    • Views: 2,007
    DorotheusII
    28.09.22 16:09 Go to last post

  20. Unity bugs

    hi i would really like a list of bugs in unity atm ?

    Started by damien762, 16.09.22 12:14
    • Replies: 7
    • Views: 5,415
    damien762
    23.09.22 12:02 Go to last post
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