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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 159
    • Views: 3,381
    Mendosino
    Today 16:51 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. easter event collectibles on my island

    Hi, its 2nd of May and i managed to find few easter collectibles on my island: http://prntscr.com/3fhq56 anyone else experienced this as...

    Started by conasatatu, 02.05.14 18:05
    • Replies: 3
    • Views: 7,377
    unicornlinzy1
    05.05.14 19:27 Go to last post

  2. Collectibles on the Water

    Drove me nuts to find the missing collectible in Roaring Bull, but found it eventually ... Intentional or bug? (Please also note the...

    Started by Sharpielein, 04.05.14 17:14
    • Replies: 1
    • Views: 3,235
    AmySafeunderdark
    04.05.14 17:38 Go to last post

  3. Syntax Errors trying to log in

    Been having problems trying to log in siince the update 3-4 weeks ago. Getting messages like "client cant find data" etc. Of course I did all the...

    Started by Shelli-lala, 13.04.14 10:28
    2 Pages •
    1 2
    3 Attachment(s)
    • Replies: 19
    • Views: 51,000
    FenCloud
    03.05.14 07:03 Go to last post

  4. I found simple eggs, what?

    Do I win something? :P I don't actually expect anything but you might wanna uncheck that box

    Started by Treno, 30.04.14 07:40
    1 Attachment(s)
    • Replies: 0
    • Views: 5,212
    Treno
    30.04.14 07:40 Go to last post

  5. Angry bug or what?

    I have event quest: "earn 50 Easter eggs through very long treasure search" and in past 2 days I did get only 30 eggs on 1 hunt all other long hunts ...

    Started by LjepiLeo, 29.04.14 13:51
    easter eggs, shame on you, unequally, unfairly
    • Replies: 6
    • Views: 5,040
    Sharpielein
    30.04.14 05:50 Go to last post

  6. Buildings being put to sleep by collectible hunts

    When a friend clicks on a collectible to highlight it on your island, it sometimes puts a nearby building "to sleep". A 24 hour buff starts on it...

    Started by Gerontius, 13.04.14 13:21
    2 Pages •
    1 2
    • Replies: 17
    • Views: 580,241
    Jimmian
    29.04.14 21:38 Go to last post

  7. No eggs spawned

    My Mayor house was buffed 4 hours ago with a 'Hidden Egg Hunt' buff No eggs have spawned on my island. Mayors house shows as being buffed and timer...

    Started by gibbletz, 09.04.14 17:33
    3 Pages •
    1 2 3
    easter, eggs 1 Attachment(s)
    • Replies: 20
    • Views: 33,949
    BartJohan
    29.04.14 18:34 Go to last post

  8. can't place generals on adventure

    I cannot place my generals on the adventure map Witch of the Swamp. There is room for them and first sector is clear but the green spaces will not...

    Started by Miramazzie, 29.03.14 22:22
    2 Pages •
    1 2
    • Replies: 10
    • Views: 25,508
    Bey0ndEr
    28.04.14 20:58 Go to last post

  9. sabotage

    where is the tenth egg? bug? or?

    Started by pajo33, 27.04.14 06:51
    • Replies: 2
    • Views: 4,255
    pajo33
    27.04.14 07:43 Go to last post

  10. mysterious mail and baskets disappearing

    I sent a trade to my guild friend with 13 baskets and they disappeared ... vanish in thin ... mail ... both mails and baskets Because she said...

    Started by furryfury, 26.04.14 23:18
    mail
    • Replies: 0
    • Views: 2,814
    furryfury
    26.04.14 23:18 Go to last post

  11. game will not start

    I cannot enter the game, and haven´t for the last couple of hours. why? do anybody know..

    Started by KongeA, 07.04.14 18:55
    11 Pages •
    1 2 3 ... 11
    • Replies: 107
    • Views: 100,962
    stuntmutt
    25.04.14 10:34 Go to last post

  12. Payed for 2x gem packs, only bought 1

    the 21 April i bought 1 gem pack (in a 3x offer), but you have withdrawn 2x payment from my Visa account... Only 1 gem pack has been delivered...

    Started by Aurium, 24.04.14 17:29
    • Replies: 2
    • Views: 9,090
    Fexno
    24.04.14 19:35 Go to last post

  13. Gaining settlers?

    This is a strange issue. Since before the weekend I've gained 5 settlers for no apparent reason. I have the same amount of buildings, fields,...

    Started by Alphahanne, 09.10.13 10:08
    • Replies: 7
    • Views: 35,438
    BB_Ravel
    22.04.14 11:46 Go to last post

  14. scout, explorer on very long or extra-long treasure search

    i can send out a scout or an explorer on a very long treasure search. but when i then click on the searching scout or explorer it says the current...

    Started by fallgelb, 21.04.14 16:13
    • Replies: 0
    • Views: 34,033
    fallgelb
    21.04.14 16:13 Go to last post

  15. Angry Invisible Easter Eggs

    Doing the event quest to get eggs from the cousin's island. I found 8 after a bit of hunting but the 9th was nowhere to be found. Eventually I bought...

    Started by IainC, 15.04.14 09:56
    1 Attachment(s)
    • Replies: 5
    • Views: 11,802
    Tierarzt
    21.04.14 13:05 Go to last post

  16. Talking Golden Ribbon + Arctic Iron Mine = Can't use

    The "new" Golden Ribbon states that it should be placed on an Iron Mine or Iron Smelter, however, when I tried to place it on my Arctic Iron Mine, it...

    Started by Hano13, 31.03.14 15:30
    • Replies: 3
    • Views: 20,890
    stefanceltare
    19.04.14 21:51 Go to last post

  17. easter egg hunt bug ?

    i was doing the easter egg hunt i collected all the eggs but the collectable quest which was active completed and not the easter egg hunt. the...

    Started by thedamsel, 10.04.14 16:39
    1 Attachment(s)
    • Replies: 3
    • Views: 10,029
    mrnjau
    16.04.14 17:02 Go to last post

  18. Disappearing Troops

    First this happened with IoTP now DB..this is the problem. You send all you generals to an adventure, they have assigned troops The ones that...

    Started by BAAAHHHHHJJJAAA, 16.04.14 09:23
    • Replies: 1
    • Views: 6,103
    Durin_d
    16.04.14 11:00 Go to last post

  19. Master of Martial Arts

    Happened on the "The Black Knights" adv. I have done several reruns of this one during the day and noticed this one just now. Even tho the "hit"...

    Started by greenhorndzo, 15.04.14 18:37
    • Replies: 3
    • Views: 19,045
    corona88
    15.04.14 19:09 Go to last post

  20. Missing General and Soldiers

    I sent a general and 200 Soldiers to the adventure Stealing from the rich 2 hours ago and they have not arrived

    Started by Kuriko, 14.04.14 18:28
    • Replies: 3
    • Views: 9,301
    BAAAHHHHHJJJAAA
    15.04.14 00:31 Go to last post
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