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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,362
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,361
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,365
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,734
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,674
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,175
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. No collectables in mail

    Hi, I started this morning an RB had 3 collectables. 3 adamantium Ore, found all 3 and quest was finished. Back to main island, and i didnt get an...

    Started by Orca45, 10.04.14 05:57
    • Replies: 5
    • Views: 5,240
    Gerontius
    10.04.14 22:43 Go to last post

  2. Question Offer cannibalization: Starter Pack

    Hello Bluebyte, the so-called "Starter Pack" is a nice idea in the gem shop, 3500 gems for €9,99. I have some feedback, however. The Page...

    Started by Sharahzade, 10.04.14 09:57
    • Replies: 0
    • Views: 3,735
    Sharahzade
    10.04.14 09:57 Go to last post

  3. "What is premium" is not working

    I did apply 1 day of Premium and I got: under avatar it says "premium time: 1", 4 building slots, longer buffs to friends ets. but quest "Add 1 day...

    Started by igamenet, 09.04.14 12:45
    bug, premium, quest
    • Replies: 5
    • Views: 31,705
    BB_Ravel
    10.04.14 05:12 Go to last post

  4. Had a little bug on the easter egg hunt.

    It is no biggie, but the game told me that the quest was completed after I had found 8 out of 10 eggs and the quest disappeared from the quest book....

    Started by Saraptheold, 09.04.14 19:32
    • Replies: 0
    • Views: 7,765
    Saraptheold
    09.04.14 19:32 Go to last post

  5. Notice mark over white castle

    Why this one now? What does it need?

    Started by Newbenji, 09.04.14 09:10
    • Replies: 5
    • Views: 14,408
    Iolanthe
    09.04.14 14:12 Go to last post

  6. Hidden Egg Hunt: Stops population growth!

    When someone puts a Hidden Egg Hunt buff on your Mayor's house, it stops population growth for 12 hours! I found all the eggs in about 2 minutes,...

    Started by Jamdoggy, 09.04.14 11:31
    • Replies: 7
    • Views: 17,605
    igamenet
    09.04.14 12:31 Go to last post

  7. missing egg

    i just done the sabotage egg map on it you get 9 eggs if you complete it and then when you return home you get a further 1 making a total of 10...

    Started by ginny31, 09.04.14 09:17
    • Replies: 0
    • Views: 6,434
    ginny31
    09.04.14 09:17 Go to last post

  8. Angry Maintenance

    Unable to login. Connection failed. Have cleared cache. Had the same issue 12 hours ago. Will lose the continuity of my daily bonus if I cannot login...

    Started by John13Brown, 09.04.14 01:18
    13 Pages •
    1 2 3 ... 13
    • Replies: 129
    • Views: 189,131
    Fexno
    09.04.14 09:05 Go to last post

  9. Max resources = Ecomony window error

    I have been frustrated for a while now with this bug. When ever I fill up my storage to the max the economy window does not reflect this when it...

    Started by Bugglesx, 08.04.14 12:24
    • Replies: 6
    • Views: 3,899
    Durin_d
    09.04.14 07:58 Go to last post

  10. Undefined Text: Explorer on Long Adv Search

    I've just sent out a 'Savage Scout' on a long adventure search, and noticed it says "Undefined Text": I know this was recently an issue on the...

    Started by Jamdoggy, 08.04.14 14:06
    • Replies: 3
    • Views: 29,579
    Jamdoggy
    08.04.14 18:24 Go to last post

  11. Save the Christmas Feast - started only today and cannot play

    I have started and old adventure that I have found in my Star MEnu - "Save the Christmas Feast". I have sent my army there however I cannot deploy...

    Started by czezz, 05.04.14 10:01
    2 Pages •
    1 2
    • Replies: 11
    • Views: 20,336
    Nogbad
    07.04.14 23:11 Go to last post

  12. where are the buttons on startpage?

    i miss the buttons on te start page see print screen http://prntscr.com/36phtd

    Started by rativo, 03.04.14 19:17
    • Replies: 8
    • Views: 18,909
    BB_Ravel
    07.04.14 10:06 Go to last post

  13. Moved: Geologist's Two in One skills are practically not working

    Geologist's Two in One skills are practically not working. It's actually penalizing the way it's (not) working atm. That extra deposit is never...

    Started by SmurfAsH, 04.03.15 09:46
    • Replies: -
    • Views: -
    SmurfAsH
    07.04.14 08:01 Go to last post

  14. Thumbs down Buff has a Bug

    :eek::rolleyes: My Hunters Contest Buff only lasted an hour and a half, when it should be 6 hours!!!:( Why??? (7/4/2014)

    Started by mysteriousmolly, 07.04.14 00:56
    mysteriousmolly 1 Attachment(s)
    • Replies: 0
    • Views: 3,487
    mysteriousmolly
    07.04.14 00:56 Go to last post

  15. General Placement Blocked by Roads

    Hi, I'm Currently doing a CLT and wish to place my general as featured in this (http://i.imgur.com/otm3NiZ.jpg) (Marked as X19) but cannot place...

    Started by Hmonkey, 05.04.14 16:21
    • Replies: 6
    • Views: 7,360
    Durin_d
    06.04.14 19:52 Go to last post

  16. Game wont load

    Got kicked from the game and cant log back in. And thats exactly at 00:30 UK time..any explanation?

    Started by wojtasson, 26.09.13 23:38
    31 Pages •
    1 2 3 ... 31
    2 Attachment(s)
    • Replies: 302
    • Views: 404,119
    SmurfAsH
    06.04.14 15:51 Go to last post

  17. Adventure slot stuck with inactive player for more than 12h

    8h period doesn;t work. I have invited a player to adventure but he went offline after that. More than 12h have passed now and the slot is still not...

    Started by Drusek, 06.04.14 11:04
    • Replies: 1
    • Views: 8,768
    Fexno
    06.04.14 12:47 Go to last post

  18. Question medipack mission

    i have a mission to use a medipack on a dead general, and i didn't doit before clearing my island. How can i do it now or cancel it? If i use one...

    Started by jubuti, 04.04.14 19:54
    medipack, mission
    • Replies: 1
    • Views: 19,070
    SmurfAsH
    04.04.14 21:06 Go to last post

  19. Bought some gems, now can't get into game

    Its been 9 hours now, and all I got was a reply saying that "This zone can appear if there is some payment process in place. We have removed the...

    Started by CMHSE, 27.03.14 12:56
    • Replies: 7
    • Views: 9,366
    BB_Ravel
    04.04.14 13:56 Go to last post

  20. Please fix the lag on chat tabs

    since last maintenance this is more annoying each day I have to endure it :( The scrolls have gone weird and switching between chats is so...

    Started by Thejollyone, 28.03.14 21:22
    2 Pages •
    1 2
    • Replies: 19
    • Views: 67,759
    ArjanWeijts
    04.04.14 10:57 Go to last post
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