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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 367,637
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 112,938
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 449,482
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,717,740
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,094,638
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,385
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Collection Quest not work..

    Hello, can you help me to solve this problem. Its about collection quest, when i pick up all items on island i don't get rewards. Do it need to be...

    Started by paruki, 31.03.14 16:25
    • Replies: 1
    • Views: 1,857
    31.03.14 16:37 Go to last post
  2. Tear Down Button Hover Text Wrong for Gem Purchased Trade Office

    Not critically important I know, but the tear down button hover text is wrong for gem purchased Trade Offices. See attached screen shot. Thanks, ...

    Started by Sacheveral, 30.03.14 17:58
    • Replies: 0
    • Views: 22,855
    30.03.14 17:58 Go to last post
  3. undefined text on explorers

    Started by FishSmell, 30.03.14 12:17
    • Replies: 0
    • Views: 6,298
    30.03.14 12:17 Go to last post
  4. Guild chatroom and whisper chat acting strange...

    Hi, as from today, I've noticed that the guild chatroom won't scroll down automaticly after typing anymore. Same issue in whisper... It does not...

    Started by Cheetahke, 27.03.14 21:14
    • Replies: 6
    • Views: 17,470
    30.03.14 08:08 Go to last post
  5. Sound diasppear

    I just have Windows 7, and installed google chrome. So i can play my favorite game Settlers again. Only i have a problem with the sound. When i...

    Started by Orca45, 28.03.14 12:11
    • Replies: 1
    • Views: 3,128
    29.03.14 07:19 Go to last post
  6. Food donation quest - from quest book

    Hey guys, girls and Settlers helpers, The above quest asks me to 'pay 100 bread from your storage' but it is not letting me claim the reward? I...

    Started by Kiwigirl101, 28.03.14 23:14
    • Replies: 7
    • Views: 24,178
    28.03.14 23:27 Go to last post
  7. Adamantium ore missing

    Got yesterday collectibles on IOTP, 1 was cauldrons, the other the new Adamantium ora. Got both in mail, but after collecting from mail, I got the...

    Started by Sundisno, 28.03.14 04:36
    • Replies: 2
    • Views: 17,405
    28.03.14 15:03 Go to last post
  8. Can't login

    Tried to different browsers, cleared the cache etc. It started yesterday. I don't get any errors, I'm just returned to the homepage each time I...

    Started by Mayhassen, 26.03.14 06:46
    • Replies: 8
    • Views: 123,237
    27.03.14 14:44 Go to last post
  9. new building: Pest Controller

    Cost 1000gems, kills all bugs on your island.

    Started by Jim_B, 20.03.14 18:02
    • Replies: 4
    • Views: 4,558
    26.03.14 19:13 Go to last post
  10. Updating News causes Server Fails

    Almost every time BBs update homepage News section I have a bad day trying to play the game, I get a lot of 'Server Call Failed' messages and have to...

    Started by Polymer, 11.02.14 17:31
    • Replies: 2
    • Views: 4,402
    26.03.14 16:07 Go to last post
  11. Weekly/Daily bonus reseted.

    Great... This Morning i woke up and game had logged me out. When pressed the refresh it shows me that 6 and 7 day are now Red X and it started the...

    Started by Ruube, 25.03.14 05:12
    • Replies: 4
    • Views: 3,327
    26.03.14 01:50 Go to last post
  12. Collections Pop-Up for missing items

    When hovering the mouse pointer over a collection that can not be made due to missing items, the missing items are listed underneath the description....

    Started by JJahorn, 24.03.14 08:44
    • Replies: 0
    • Views: 4,167
    24.03.14 08:44 Go to last post
  13. Exclamation Game crashes at random intervals

    Since the last maintenance, the game crashes on me regularly. It's not the adobe flash crash issue, I just get the message to refresh my client....

    Started by B_v_M, 23.03.14 08:07
    crash, crashed
    • Replies: 1
    • Views: 34,515
    23.03.14 10:23 Go to last post
  14. Scouts and explorers not finding ANY granite on medium searches.

    I have the following scouts and explorers, I am doing medium treasure searches, which means between 3 and 4 per day and all I am getting is marble...

    Started by RabidGerbil, 25.01.14 22:54
    2 Pages
    1 2
    • Replies: 13
    • Views: 29,950
    23.03.14 10:22 Go to last post
  15. U Play

    Hello.... I had a problem in the game, i am completing the tasks but i am not able to get the rewards. Ex- I ha gotten a task of...

    Started by TheCroods, 20.03.14 15:21
    • Replies: 1
    • Views: 8,301
    20.03.14 15:23 Go to last post
  16. 60 days and my generals is not fix it?!!?!?

    i send tiket ([Ticket#UK-2013122811000032]) write to support,and wait.... wait now is 60 days pls fix my general thay dont want to come back ...

    Started by ddoo99ad, 14.02.14 16:59
    3 Pages
    1 2 3
    • Replies: 27
    • Views: 25,337
    20.03.14 11:37 Go to last post
  17. Barracks not training troops (but appears to)

    I loaded my nightly queue into my last night and went to bed with the queue nice and full and woke up to the same amount of troops as I had last...

    Started by Lamon, 16.03.14 08:36
    • Replies: 4
    • Views: 18,886
    19.03.14 04:09 Go to last post
  18. Look out for the tools - Bug?

    I have stalled when trying to complete this quest, all production for coal shows stop but it will not change in the quest window. Any ideas...

    Started by ibolly, 18.03.14 15:50
    • Replies: 1
    • Views: 3,599
    18.03.14 18:00 Go to last post
  19. Stuck on the "Coins on the street" quest

    I have had this quest listed for some time now. I completed the quest very early on, and received the coins, but the quest list has not acknowledged...

    Started by Forest_79, 18.03.14 03:36
    • Replies: 0
    • Views: 29,736
    18.03.14 03:36 Go to last post
  20. Arrow Quest Wild Mary

    I'm on the Wild Mary quest. At the bosscamp, my units first attack Wild Mary instead of her little soldiers. I'm losing units like they are candy in...

    Started by Methuus, 16.03.14 12:03
    • Replies: 7
    • Views: 29,974
    18.03.14 01:52 Go to last post

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