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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,196
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,340
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,281
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,363
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,460
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,111
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Exclamation Premium bonus on buffs

    It doesn't seem to work anymore after the maintenance.

    Started by Wreckless-, 27.03.14 09:30
    2 Pages •
    1 2
    • Replies: 11
    • Views: 12,934
    Dragavon
    03.04.14 07:11 Go to last post

  2. cant login

    get this all the times i tried to login Error A general error has occurred. Please refresh the page and try again. OK and i tried...

    Started by jonathane, 02.04.14 22:46
    • Replies: 2
    • Views: 9,987
    Fexno
    03.04.14 06:57 Go to last post

  3. SSL secured data transfer

    There is mentioning on the login page that all data transferred between game client running on our browser and the servers is secured with SSL....

    Started by Durin_d, 02.04.14 21:36
    • Replies: 0
    • Views: 3,335
    Durin_d
    02.04.14 21:36 Go to last post

  4. syntax error

    see printscreen http://prntscr.com/36ew5d

    Started by rativo, 02.04.14 18:25
    • Replies: 1
    • Views: 9,310
    needtoplay
    02.04.14 18:31 Go to last post

  5. Medipack (The General was defeated)

    The quest "The General was defeated" states "Use 1 Medipack buff on any of your own buildings" , Considering that we do not, as yet, have a hospital...

    Started by sneekial, 31.03.14 16:14
    • Replies: 1
    • Views: 19,734
    stefanceltare
    31.03.14 22:26 Go to last post

  6. Endless Copper Mine on a Quality Copper Mineshaft

    I've done a search on these forums for "Endless Copper Mine" and for "Quality Copper Mineshafts" but cannot see anyone else mentioning this "bug" so...

    Started by Carled, 31.03.14 11:39
    • Replies: 5
    • Views: 63,992
    stefanceltare
    31.03.14 21:52 Go to last post

  7. Test server has 2 versions going on

    We have been directed via the News page to go to the test server on numerous occasions, but I have to report that there appears to be 2 different...

    Started by Thejollyone, 31.03.14 18:34
    • Replies: 1
    • Views: 9,055
    Jim_B
    31.03.14 18:39 Go to last post

  8. Collection Quest not work..

    Hello, can you help me to solve this problem. Its about collection quest, when i pick up all items on island i don't get rewards. Do it need to be...

    Started by paruki, 31.03.14 16:25
    1 Attachment(s)
    • Replies: 1
    • Views: 1,873
    corona88
    31.03.14 16:37 Go to last post

  9. Tear Down Button Hover Text Wrong for Gem Purchased Trade Office

    Not critically important I know, but the tear down button hover text is wrong for gem purchased Trade Offices. See attached screen shot. Thanks, ...

    Started by Sacheveral, 30.03.14 17:58
    1 Attachment(s)
    • Replies: 0
    • Views: 22,878
    Sacheveral
    30.03.14 17:58 Go to last post

  10. undefined text on explorers

    Started by FishSmell, 30.03.14 12:17
    • Replies: 0
    • Views: 6,316
    FishSmell
    30.03.14 12:17 Go to last post

  11. Guild chatroom and whisper chat acting strange...

    Hi, as from today, I've noticed that the guild chatroom won't scroll down automaticly after typing anymore. Same issue in whisper... It does not...

    Started by Cheetahke, 27.03.14 21:14
    • Replies: 6
    • Views: 17,507
    inyi
    30.03.14 08:08 Go to last post

  12. Sound diasppear

    I just have Windows 7, and installed google chrome. So i can play my favorite game Settlers again. Only i have a problem with the sound. When i...

    Started by Orca45, 28.03.14 12:11
    • Replies: 1
    • Views: 3,142
    Orca45
    29.03.14 07:19 Go to last post

  13. Food donation quest - from quest book

    Hey guys, girls and Settlers helpers, The above quest asks me to 'pay 100 bread from your storage' but it is not letting me claim the reward? I...

    Started by Kiwigirl101, 28.03.14 23:14
    • Replies: 7
    • Views: 24,215
    Thejollyone
    28.03.14 23:27 Go to last post

  14. Adamantium ore missing

    Got yesterday collectibles on IOTP, 1 was cauldrons, the other the new Adamantium ora. Got both in mail, but after collecting from mail, I got the...

    Started by Sundisno, 28.03.14 04:36
    • Replies: 2
    • Views: 17,938
    Sundisno
    28.03.14 15:03 Go to last post

  15. Can't login

    Tried to different browsers, cleared the cache etc. It started yesterday. I don't get any errors, I'm just returned to the homepage each time I...

    Started by Mayhassen, 26.03.14 06:46
    • Replies: 8
    • Views: 123,279
    Mayhassen
    27.03.14 14:44 Go to last post

  16. new building: Pest Controller

    Cost 1000gems, kills all bugs on your island.

    Started by Jim_B, 20.03.14 18:02
    • Replies: 4
    • Views: 4,577
    Lecsmester
    26.03.14 19:13 Go to last post

  17. Updating News causes Server Fails

    Almost every time BBs update homepage News section I have a bad day trying to play the game, I get a lot of 'Server Call Failed' messages and have to...

    Started by Polymer, 11.02.14 17:31
    • Replies: 2
    • Views: 4,527
    Infidelis_
    26.03.14 16:07 Go to last post

  18. Weekly/Daily bonus reseted.

    Great... This Morning i woke up and game had logged me out. When pressed the refresh it shows me that 6 and 7 day are now Red X and it started the...

    Started by Ruube, 25.03.14 05:12
    • Replies: 4
    • Views: 3,353
    Jamdoggy
    26.03.14 01:50 Go to last post

  19. Collections Pop-Up for missing items

    When hovering the mouse pointer over a collection that can not be made due to missing items, the missing items are listed underneath the description....

    Started by JJahorn, 24.03.14 08:44
    • Replies: 0
    • Views: 4,183
    JJahorn
    24.03.14 08:44 Go to last post

  20. Exclamation Game crashes at random intervals

    Since the last maintenance, the game crashes on me regularly. It's not the adobe flash crash issue, I just get the message to refresh my client....

    Started by B_v_M, 23.03.14 08:07
    crash, crashed
    • Replies: 1
    • Views: 34,708
    AmySafeunderdark
    23.03.14 10:23 Go to last post
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