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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 382,992
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,723
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 465,081
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,225
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,523
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 423,032
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Updating News causes Server Fails

    Almost every time BBs update homepage News section I have a bad day trying to play the game, I get a lot of 'Server Call Failed' messages and have to...

    Started by Polymer, 11.02.14 17:31
    • Replies: 2
    • Views: 4,681
    Infidelis_
    26.03.14 16:07 Go to last post

  2. Weekly/Daily bonus reseted.

    Great... This Morning i woke up and game had logged me out. When pressed the refresh it shows me that 6 and 7 day are now Red X and it started the...

    Started by Ruube, 25.03.14 05:12
    • Replies: 4
    • Views: 3,373
    Jamdoggy
    26.03.14 01:50 Go to last post

  3. Collections Pop-Up for missing items

    When hovering the mouse pointer over a collection that can not be made due to missing items, the missing items are listed underneath the description....

    Started by JJahorn, 24.03.14 08:44
    • Replies: 0
    • Views: 4,191
    JJahorn
    24.03.14 08:44 Go to last post

  4. Exclamation Game crashes at random intervals

    Since the last maintenance, the game crashes on me regularly. It's not the adobe flash crash issue, I just get the message to refresh my client....

    Started by B_v_M, 23.03.14 08:07
    crash, crashed
    • Replies: 1
    • Views: 34,954
    AmySafeunderdark
    23.03.14 10:23 Go to last post

  5. Scouts and explorers not finding ANY granite on medium searches.

    I have the following scouts and explorers, I am doing medium treasure searches, which means between 3 and 4 per day and all I am getting is marble...

    Started by RabidGerbil, 25.01.14 22:54
    2 Pages •
    1 2
    • Replies: 13
    • Views: 30,110
    Dorotheus
    23.03.14 10:22 Go to last post

  6. U Play

    Hello.... I had a problem in the game, i am completing the tasks but i am not able to get the rewards. Ex- I ha gotten a task of...

    Started by TheCroods, 20.03.14 15:21
    • Replies: 1
    • Views: 8,322
    Thejollyone
    20.03.14 15:23 Go to last post

  7. 60 days and my generals is not fix it?!!?!?

    i send tiket ([Ticket#UK-2013122811000032]) write to support,and wait.... wait now is 60 days pls fix my general thay dont want to come back ...

    Started by ddoo99ad, 14.02.14 16:59
    3 Pages •
    1 2 3
    • Replies: 27
    • Views: 25,619
    SmurfAsH
    20.03.14 11:37 Go to last post

  8. Barracks not training troops (but appears to)

    I loaded my nightly queue into my last night and went to bed with the queue nice and full and woke up to the same amount of troops as I had last...

    Started by Lamon, 16.03.14 08:36
    • Replies: 4
    • Views: 18,974
    Lamon
    19.03.14 04:09 Go to last post

  9. Look out for the tools - Bug?

    I have stalled when trying to complete this quest, all production for coal shows stop but it will not change in the quest window. Any ideas...

    Started by ibolly, 18.03.14 15:50
    • Replies: 1
    • Views: 3,801
    Dorotheus
    18.03.14 18:00 Go to last post

  10. Stuck on the "Coins on the street" quest

    I have had this quest listed for some time now. I completed the quest very early on, and received the coins, but the quest list has not acknowledged...

    Started by Forest_79, 18.03.14 03:36
    • Replies: 0
    • Views: 29,872
    Forest_79
    18.03.14 03:36 Go to last post

  11. Arrow Quest Wild Mary

    I'm on the Wild Mary quest. At the bosscamp, my units first attack Wild Mary instead of her little soldiers. I'm losing units like they are candy in...

    Started by Methuus, 16.03.14 12:03
    • Replies: 7
    • Views: 30,064
    Kris3457
    18.03.14 01:52 Go to last post

  12. Placing QMG can block workyards and puts them to sleep

    Since last update, the home landing zones and QMG behaviour seems to have changed. Mostly for the better, but today I noticed this ...

    Started by Jim_B, 17.03.14 22:58
    • Replies: 1
    • Views: 24,501
    Kris3457
    18.03.14 01:41 Go to last post

  13. Settlere missing and no one produced

    This might help to understand what happened: http://forum.thesettlersonline.com/threads/27617-INFO-No-new-settlers-population-count After...

    Started by Paraipan, 13.03.14 05:23
    12 Pages •
    1 2 3 ... 12
    2 Attachment(s)
    • Replies: 112
    • Views: 483,199
    Zotamedu
    17.03.14 21:36 Go to last post

  14. I can not buffs barcks

    I am not shore am I doing something wrong or it is a bug. I have to finish quest, in menu it shows that I have 10 trained solders and in order to...

    Started by hesperidianblue, 17.03.14 07:59
    buff, solders
    • Replies: 2
    • Views: 12,824
    hesperidianblue
    17.03.14 09:22 Go to last post

  15. Failed retreat cost me Level 50 secluded experiments quests completion

    While I am aware that BB do not support blocks, do I have a case for complaint on this one? Almost finished SE for the first time, working to the...

    Started by minion79, 14.03.14 22:50
    • Replies: 4
    • Views: 28,888
    PChamps
    15.03.14 15:24 Go to last post

  16. Cauldrons In the Sea

    this is 2nd time this has happened of witch of the swamp, cauldron not on the island, but way below in the sea

    Started by MarkG, 07.03.14 00:06
    1 Attachment(s)
    • Replies: 5
    • Views: 11,284
    The_Sarmatian
    15.03.14 00:20 Go to last post

  17. Im missing collecting quest

    I suppose to receive a Collecting Quest, there are herbs there are scarecrows but there`s no Quest for related collectibles.

    Started by DrBoom, 14.03.14 17:57
    • Replies: 1
    • Views: 4,400
    DrBoom
    14.03.14 18:18 Go to last post

  18. Chat lagging and/or re-aligning since maintenance

    Had a few probs today since the update whereby the chat tabs dont update, or they repeat themselves multiple times etc... Ive had to click through...

    Started by Thejollyone, 13.03.14 16:31
    • Replies: 4
    • Views: 13,056
    Thejollyone
    13.03.14 16:52 Go to last post

  19. [INFO] No new settlers / population count

    Please read this post: Information related to the population (http://forum.thesettlersonline.com/threads/27622-Information-related-to-the-population)...

    Started by Fexno, 13.03.14 09:14
    • Replies: 0
    • Views: 750,811
    Fexno
    13.03.14 09:14 Go to last post

  20. Exclamation "Server Call Failed", sometimes every few minutes!?

    There's no way to play like this. What can be done to fix the problem? Thank you.

    Started by Hun_33301, 22.02.14 18:45
    2 Pages •
    1 2
    • Replies: 12
    • Views: 75,040
    SmurfAsH
    13.03.14 00:07 Go to last post
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