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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 367,647
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 112,940
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 449,490
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,717,773
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,094,656
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,387
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Fairy Tale Castle Bug

    Either it's bugged or it contains elves that can process beans when the castle is sleeping. If you have no beans in storage and then add them from...

    Started by Jim_B, 25.11.13 01:55
    • Replies: 7
    • Views: 153,999
    25.11.13 15:14 Go to last post
  2. i have free a new sector but dont find any license

    hi, how can i solve this? I can't continue my development

    Started by Roly_Keith, 25.11.13 14:26
    • Replies: 1
    • Views: 7,536
    25.11.13 14:56 Go to last post
  3. Euro Cup Trophy disappeared

    Today I demolished my Euro Cup Trophy to trade, but I get an Artesian Well in my star menu instead of the Trophy [removed]? Tried everything but...

    Started by Nomadtm, 23.11.13 22:38
    • Replies: 1
    • Views: 7,566
    25.11.13 14:13 Go to last post
  4. Island turns Yellow by trying to build a decoration.

    I tried to build a decoration and noticed that the whole island turned yellow. http://prntscr.com/26iuql It only happens with decorations, not...

    Started by Harley60, 24.11.13 21:35
    • Replies: 3
    • Views: 3,959
    24.11.13 23:33 Go to last post
  5. Adventure reset

    Good morning, all! I had a tremendous experience this morning. Yesterday I started "Stealing from the rich", my camp was on the most right...

    Started by faivq, 23.11.13 06:19
    • Replies: 1
    • Views: 11,564
    23.11.13 06:30 Go to last post
  6. Minor bug economy overview

    Granite is in the 'resources' section, while it should be in the 'building materials' section.

    Started by Ferro219, 04.09.12 06:01
    • Replies: 4
    • Views: 6,892
    21.11.13 09:50 Go to last post
  7. Post crash game bug

    this pass few days game starts to go out alone i play and just says chat servers not avelibl click refresh i dont know why its like 10 times a day

    Started by Jessica8812, 19.11.13 19:20
    • Replies: 5
    • Views: 11,413
    20.11.13 09:45 Go to last post
  8. Dark screen (have to refresh on log in)

    Numerous occasions this happens: On log in and get to press the tips/welcome message and then my island is all dark and i cannot proceed unless I...

    Started by Thejollyone, 08.11.13 22:25
    2 Pages
    1 2
    • Replies: 16
    • Views: 55,909
    19.11.13 23:58 Go to last post
  9. Windows 8.1 problems

    I have just upgraded to windows 8.1 and am having trouble with all browser games, I have tried using internet explorer, chrome and firefox, none can...

    Started by Pugismagic, 20.10.13 00:50
    • Replies: 3
    • Views: 30,766
    19.11.13 22:52 Go to last post
  10. cant upgrade mines

    had this now for last few days when clicking to upgrade a mine not all mines just random ones the upgrade for tools button isnt clickable the gem...

    Started by hades8840, 14.11.13 08:05
    • Replies: 1
    • Views: 8,533
    18.11.13 19:33 Go to last post
  11. Guild house

    This is my guild house how I see it (lvl 2): and this is how it see my guild member and admin (lvl 1): Also, I see his guild house like lvl 1...

    Started by JessieSun, 17.11.13 19:39
    • Replies: 5
    • Views: 92,508
    18.11.13 18:51 Go to last post
  12. A few new issues I've encoutered since last maintenance (14/11/2013)

    - When I've cleared cache and cookies, it takes a while for entering the game, and after entering, the graphics are slow for showing up on the land....

    Started by Cheetahke, 17.11.13 20:19
    • Replies: 6
    • Views: 25,885
    18.11.13 18:12 Go to last post
  13. Forum time

    I've noticed that the forum time is 2 hours ahead of the time here in the UK. e.g it is now 08:00 but the time stamp for this post will be 10:00.

    Started by Dorotheus, 18.11.13 08:00
    • Replies: 1
    • Views: 3,301
    18.11.13 08:57 Go to last post
  14. bookbinder

    i cant rebuild my bookbinder i desepears from my island i clear everything

    Started by litsa, 18.11.13 07:38
    • Replies: 1
    • Views: 19,268
    18.11.13 08:52 Go to last post
  15. Cannot complete production value quests cause it's changing all the time

    I've got stuck with four quests now for few days. When I started it worked perfektly but now when i stop my production it shows as it is in economy...

    Started by Gyva, 17.11.13 18:45
    • Replies: 3
    • Views: 88,329
    17.11.13 19:49 Go to last post
  16. Flash Crash

    I've been playing for weeks now but all of a sudden flash crashes every time I load. Is there a problem?

    Started by Jandy, 07.02.12 19:48
    • Replies: 5
    • Views: 58,224
    15.11.13 20:33 Go to last post
  17. login error

    For about a week, every time I had to log in (with my email and password), it's given me an error message: "A general error has occurred. Please...

    Started by FishSmell, 15.11.13 15:25
    • Replies: 0
    • Views: 15,997
    15.11.13 15:25 Go to last post
  18. Guild Members page not showing guild quest status correctly

    Hi, 3 of our guild have completed their guild quest according to the old-style progress bar showing quest progress. However, the "Guild Members"...

    Started by Garth2079, 15.11.13 05:22
    • Replies: 0
    • Views: 45,127
    15.11.13 05:22 Go to last post
  19. Improved storehouse uses license?

    I was pretty sure these didnt use a license, but sad to say the 2 Ive erected (having demolished normal ones) havent awarded 2 licenses back :(

    Started by Thejollyone, 14.11.13 10:34
    • Replies: 4
    • Views: 33,936
    14.11.13 11:45 Go to last post
  20. Sandman's Powder can't be found in Trade Office

    If you try to search the Sandman's Powder it wont show up. Any of these combinations wont display result: - sandm - powder - man - pow ...

    Started by hg80, 13.11.13 17:51
    • Replies: 1
    • Views: 11,342
    13.11.13 18:06 Go to last post

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