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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

    Last Post:

  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    15 Pages •
    1 2 3 ... 15
    1 Attachment(s)
    • Replies: 149
    • Views: 3,381
    Mendosino
    Today 14:44 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Post crash game bug

    this pass few days game starts to go out alone i play and just says chat servers not avelibl click refresh i dont know why its like 10 times a day

    Started by Jessica8812, 19.11.13 19:20
    • Replies: 5
    • Views: 11,791
    Fexno
    20.11.13 09:45 Go to last post

  2. Dark screen (have to refresh on log in)

    Numerous occasions this happens: On log in and get to press the tips/welcome message and then my island is all dark and i cannot proceed unless I...

    Started by Thejollyone, 08.11.13 22:25
    2 Pages •
    1 2
    • Replies: 16
    • Views: 56,315
    Mantakno
    19.11.13 23:58 Go to last post

  3. Windows 8.1 problems

    I have just upgraded to windows 8.1 and am having trouble with all browser games, I have tried using internet explorer, chrome and firefox, none can...

    Started by Pugismagic, 20.10.13 01:50
    • Replies: 3
    • Views: 30,989
    TDDD
    19.11.13 22:52 Go to last post

  4. cant upgrade mines

    had this now for last few days when clicking to upgrade a mine not all mines just random ones the upgrade for tools button isnt clickable the gem...

    Started by hades8840, 14.11.13 08:05
    • Replies: 1
    • Views: 10,926
    gp2012
    18.11.13 19:33 Go to last post

  5. Guild house

    This is my guild house how I see it (lvl 2): and this is how it see my guild member and admin (lvl 1): Also, I see his guild house like lvl 1...

    Started by JessieSun, 17.11.13 19:39
    • Replies: 5
    • Views: 92,783
    NightEye
    18.11.13 18:51 Go to last post

  6. A few new issues I've encoutered since last maintenance (14/11/2013)

    - When I've cleared cache and cookies, it takes a while for entering the game, and after entering, the graphics are slow for showing up on the land....

    Started by Cheetahke, 17.11.13 20:19
    • Replies: 6
    • Views: 26,700
    Cheetahke
    18.11.13 18:12 Go to last post

  7. Forum time

    I've noticed that the forum time is 2 hours ahead of the time here in the UK. e.g it is now 08:00 but the time stamp for this post will be 10:00.

    Started by Dorotheus, 18.11.13 08:00
    • Replies: 1
    • Views: 3,344
    Fexno
    18.11.13 08:57 Go to last post

  8. bookbinder

    i cant rebuild my bookbinder i desepears from my island i clear everything

    Started by litsa, 18.11.13 07:38
    • Replies: 1
    • Views: 21,404
    Fexno
    18.11.13 08:52 Go to last post

  9. Cannot complete production value quests cause it's changing all the time

    I've got stuck with four quests now for few days. When I started it worked perfektly but now when i stop my production it shows as it is in economy...

    Started by Gyva, 17.11.13 18:45
    • Replies: 3
    • Views: 88,853
    Fexno
    17.11.13 19:49 Go to last post

  10. Flash Crash

    I've been playing for weeks now but all of a sudden flash crashes every time I load. Is there a problem?

    Started by Jandy, 07.02.12 19:48
    • Replies: 5
    • Views: 58,539
    Caymanstar
    15.11.13 20:33 Go to last post

  11. login error

    For about a week, every time I had to log in (with my email and password), it's given me an error message: "A general error has occurred. Please...

    Started by FishSmell, 15.11.13 15:25
    • Replies: 0
    • Views: 16,068
    FishSmell
    15.11.13 15:25 Go to last post

  12. Guild Members page not showing guild quest status correctly

    Hi, 3 of our guild have completed their guild quest according to the old-style progress bar showing quest progress. However, the "Guild Members"...

    Started by DeletedUser(582979), 15.11.13 05:22
    • Replies: 0
    • Views: 46,929
    DeletedUser(582979)
    15.11.13 05:22 Go to last post

  13. Improved storehouse uses license?

    I was pretty sure these didnt use a license, but sad to say the 2 Ive erected (having demolished normal ones) havent awarded 2 licenses back :(

    Started by Thejollyone, 14.11.13 10:34
    • Replies: 4
    • Views: 34,159
    Thejollyone
    14.11.13 11:45 Go to last post

  14. Sandman's Powder can't be found in Trade Office

    If you try to search the Sandman's Powder it wont show up. Any of these combinations wont display result: - sandm - powder - man - pow ...

    Started by hg80, 13.11.13 17:51
    • Replies: 1
    • Views: 11,437
    lulu10093
    13.11.13 18:06 Go to last post

  15. [null] text in tooltip for 'Country saying'

    I'm sure this wasn't here when the collectibles were first introduced, but the tooltip now has a spurious 'null [identifier null]' in place of the...

    Started by MagicThighs, 25.10.13 20:28
    country saying, identifier null, null
    • Replies: 1
    • Views: 3,910
    DeletedUser(582979)
    11.11.13 08:38 Go to last post

  16. cant play game

    there is a blank screen when i try to start the game,how do i fix this

    Started by steveS43, 10.11.13 11:41
    • Replies: 1
    • Views: 11,782
    Fexno
    10.11.13 11:55 Go to last post

  17. cannot open any building

    it started with the mayor house/store/top bar menu. Then I discovered I couldn't access any building. This is a new bug and 2 other guildies have...

    Started by Thejollyone, 28.10.13 15:51
    • Replies: 8
    • Views: 31,195
    Urkle
    09.11.13 13:14 Go to last post

  18. Copper surplus discrepancy

    My geologist finds copper surplus, and in mail it says 250. In star menu it's 100, and mayor's house receives 100....

    Started by Gromzilo, 09.11.13 06:00
    • Replies: 0
    • Views: 4,511
    Gromzilo
    09.11.13 06:00 Go to last post

  19. Initialising Login Queue

    He's been doing that for 15 min now .. Have been able to login this morning but now I'm unable due to this queue .. Anyone else experiencing this...

    Started by TheUpSide, 27.11.11 15:46
    7 Pages •
    1 2 3 ... 7
    • Replies: 63
    • Views: 169,355
    NightEye
    09.11.13 01:07 Go to last post

  20. Uninvited guild members

    We appear to have had an uninvited player join our guild for a brief period. No idea why, how or if it presents a security concern, but it is...

    Started by Dave231, 08.11.13 00:17
    • Replies: 3
    • Views: 5,568
    peck_ed
    08.11.13 12:10 Go to last post
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