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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 364,378
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 111,764
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 444,492
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,709,803
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,088,727
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 411,906
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. typo

    Explorers are now generating a mail that begins "Your skillful Explorers have found...". The word is Skilful, not Skillful.

    Started by Nogbad2, 20.09.13 19:58
    • Replies: 5
    • Views: 26,773
    Nogbad
    22.09.13 21:50 Go to last post

  2. loading the game

    Hey I cant load the game right. All the landscape, trees, mountains and so on is visible on my screen, but i cant see any of my buildings. Chat,...

    Started by PiaL, 22.09.13 16:01
    • Replies: 1
    • Views: 5,489
    AmySafeunderdark
    22.09.13 16:10 Go to last post

  3. Masons quest wil not unlock

    I'm lvl 21 & completed the geologist quest but the masons quest is still locked, why is this?

    Started by harry0, 20.09.13 23:24
    • Replies: 4
    • Views: 7,458
    Fexno
    21.09.13 08:50 Go to last post

  4. Join the Army quest

    It seems that this quest is doing the same for me as the Longbows quest is for others. Each time I log in, the quest pops up for me.

    Started by CraisyDaisy, 07.09.13 23:39
    • Replies: 3
    • Views: 3,036
    Fexno
    21.09.13 06:45 Go to last post

  5. mission problem

    Hello, so try to explain what the problem is because I can not speak English, and Google Translate is translating accurately. 1...

    Started by Vittyak, 20.09.13 21:20
    • Replies: 2
    • Views: 4,084
    Peajay
    20.09.13 22:36 Go to last post

  6. The timer for the pumpkins are broken

    So, I've been paying attention to the pumpkins for some days now and they are not working properly. First of all, it seems like the timer is reset...

    Started by Zotamedu, 24.10.12 11:22
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 22,541
    Dorotheus
    20.09.13 13:20 Go to last post

  7. Constantly losing connection to the server

    I usually play for a few minutes, then I get disconnected and have to enter the game again. How do I fix this?

    Started by Sonic, 27.12.11 22:14
    2 Pages •
    1 2
    • Replies: 18
    • Views: 58,784
    fisho1
    19.09.13 20:16 Go to last post

  8. Thumbs down quest

    i can't finish the quest because i have to have 0 production of everithing and in the same quest i have to got a 360 pinwood plank production sow how...

    Started by cmar69, 19.09.13 16:40
    quest
    • Replies: 2
    • Views: 6,451
    Iolanthe
    19.09.13 17:06 Go to last post

  9. Nords 2 (Invasion of the Nords)

    This is terribly laggy/jerky on zooming in/out on the map and seriously detracts from the game-play. And its not just me who's mentioned it... ...

    Started by Thejollyone, 17.09.13 09:27
    • Replies: 1
    • Views: 18,708
    lulu10093
    17.09.13 10:23 Go to last post

  10. placements not sticking

    when placing a mine to be built, or moving a building or ornament around, the initial foundation square shows, then disappears, as though nothing was...

    Started by fisho1, 06.09.13 09:39
    • Replies: 9
    • Views: 5,347
    Fexno
    17.09.13 07:12 Go to last post

  11. Concurrent Guild Quests

    They're stacking up, now have 2 running at once as the waiting quest has now become current whilst the previous one is still ongoing. Same happened...

    Started by Nogbad2, 15.09.13 04:46
    • Replies: 3
    • Views: 5,678
    Fexno
    17.09.13 06:52 Go to last post

  12. graphic bug

    Could you please remove this grass from my barracks gate??? Please it's really anoying! Thank you!!!

    Started by Crowlay, 12.09.13 23:52
    2 Pages •
    1 2
    • Replies: 10
    • Views: 11,109
    Fexno
    17.09.13 06:37 Go to last post

  13. connection failed

    i'm having difficulty in playing today. I can log in but when I click 'play now' I get a message saying connection failed... There isn't any...

    Started by finedoubt, 03.09.13 07:43
    2 Pages •
    1 2
    • Replies: 18
    • Views: 19,094
    G_O_L_D
    16.09.13 21:01 Go to last post

  14. Daily Quest Issue?

    Helllo I've just tried to complete the daily quest 'New Farm', and although Ive met the criteria (100 in storage ready to pay) it wont let me...

    Started by WelshPanda, 16.09.13 08:53
    • Replies: 2
    • Views: 6,148
    WelshPanda
    16.09.13 08:59 Go to last post

  15. The Most Beautiful Cities quest bug?

    http://imgur.com/zJvf61e I have 8 Noble residences in town but can't get reward for quest.. Similar situation was several days ago when other my...

    Started by cancelius, 16.09.13 06:25
    • Replies: 2
    • Views: 5,038
    cancelius
    16.09.13 08:37 Go to last post

  16. Gem Shop - Buying Gems - Broken?

    Is the ability to buy gems online broken at the moment? All the service providers are denying my transaction and some are denying it before I even...

    Started by TotoMok, 16.06.13 08:48
    • Replies: 5
    • Views: 6,596
    peck_ed
    16.09.13 07:33 Go to last post

  17. Unable to play

    I have logged in then try and play and I get a screen with a red bar but then nothing! Any ideas?

    Started by megadethmaniac, 18.08.13 13:22
    • Replies: 3
    • Views: 52,103
    AmySafeunderdark
    15.09.13 15:54 Go to last post

  18. [FIXED] Sidequest "Settler Shortage" cannot be completed

    To make a long story short, the quest is currently bugged and cannot be completed. The image below shows the requirement that cannot be met. ...

    Started by Fexno, 26.06.13 10:30
    7 Pages •
    1 2 3 ... 7
    • Replies: 66
    • Views: 340,820
    Shock_Top
    13.09.13 17:25 Go to last post

  19. maximum number of concurrent adventures

    Since the latest maintenance i can't start any adventures. I don't have any active. I have tried clearing browser cache and refreshing and re-login...

    Started by Ablaidan, 12.09.13 18:27
    • Replies: 6
    • Views: 24,382
    Ablaidan
    13.09.13 05:48 Go to last post

  20. No exclamation mark

    Something wrong with the images? See attachment: no exclamation mark above my copper mine, although no settler available for it.

    Started by MrBranch, 16.07.13 20:10
    copper mine exclamation 1 Attachment(s)
    • Replies: 2
    • Views: 11,563
    Hairy
    12.09.13 18:50 Go to last post
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