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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 46,280
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 182,313
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,427,060
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 181,374
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 825,390
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,769
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. next level building

    when I move to the next level, the new building doesn't unlock until I refresh the page.... It wastes most of my time...

    Started by Shah_Abbas, 16.07.13 18:33
    • Replies: 5
    • Views: 17,961
    SwampHen
    17.07.13 01:19 Go to last post

  2. The shaman, can't finish adventure

    I have killed all camps and there is no rocks. Still quest list shows that I haven't removed rocks.

    Started by Grakht, 27.06.13 19:17
    4 Pages •
    1 2 3 ... 4
    1 Attachment(s)
    • Replies: 38
    • Views: 47,341
    Sansa
    13.07.13 13:04 Go to last post

  3. Unusual new bug

    Since yesterday, every time I try to log into Sandycove, the first time it starts to load, then a popup appears telling me that "my client is out of...

    Started by MuffinMule, 13.07.13 00:42
    • Replies: 6
    • Views: 5,447
    Sto_Helit
    13.07.13 09:10 Go to last post

  4. undefined text

    if your geologist has the skill to find 2 deposits (and he does) and there is only 1 spot open you get [undefined text] for failed one the string...

    Started by Old_Painless, 12.07.13 16:41
    • Replies: 0
    • Views: 9,826
    Old_Painless
    12.07.13 16:41 Go to last post

  5. Password change denied

    Everytime i log in to this game i get a pop up telling me ubisoft wants me to change my password due to a security issue, if i click ok i get taken...

    Started by veganbot, 12.07.13 07:47
    • Replies: 5
    • Views: 62,852
    veganbot
    12.07.13 14:01 Go to last post

  6. Buff tab

    Used to be when I had a bunch of Aunt Irma's buffs in my tab I could use a few and the 25-stack I took from would go down as I used them, yet that...

    Started by Govox, 12.07.13 07:01
    • Replies: 2
    • Views: 1,959
    Govox
    12.07.13 08:01 Go to last post

  7. Lightbulb Flash Player problem (Chrome builtin Pepper player)

    Hi I has a problem with the chrome when played the game, 100% cpu usage, chrashes, slooooooowwwwiiiinnnnng down etc.. The root of the problem,...

    Started by HiYuRei, 11.07.13 13:09
    crash, crashed, flash, player, slow
    • Replies: 0
    • Views: 20,221
    HiYuRei
    11.07.13 13:09 Go to last post

  8. granite

    why i lose 1000 granite if i don't spend it at all no for buildings or in trade offise?????????????????:mad::mad::mad::mad::mad::mad:

    Started by ignasignas, 10.07.13 22:34
    • Replies: 2
    • Views: 2,996
    peck_ed
    11.07.13 07:32 Go to last post

  9. "Once and for all" quest

    Quest requires you to have "one or fewer bandit camps left on your home zone" I have just recently killed ALL bandit camps and it still wont unlock....

    Started by TREKxxx, 02.12.12 23:58
    2 Pages •
    1 2
    • Replies: 17
    • Views: 67,507
    Grex
    09.07.13 21:08 Go to last post

  10. adventure timer is wrong

    Hello. I have finished an adventure (dark priests) well inside the time, according to the timer (00:00:4 when i clicked "claim rewards") and the...

    Started by deadalus_29, 09.07.13 08:32
    • Replies: 2
    • Views: 3,565
    Nogbad
    09.07.13 20:59 Go to last post

  11. Daily reward gems

    Is anybody else having this issue? Each day I log on and am told that as a reward, I'm given 100 Gems. However, they never appear in my inventory.

    Started by ivolin, 05.07.13 15:28
    • Replies: 6
    • Views: 6,742
    Nogbad
    09.07.13 20:57 Go to last post

  12. Angry settler shortage (sidequest)

    on this quest it ask me to use at least 5 settlers on the mayor house but it don't finish or anything am stuck with it , and I don't think am doing...

    Started by Ream, 08.07.13 22:10
    1 Attachment(s)
    • Replies: 2
    • Views: 14,695
    Ream
    09.07.13 19:58 Go to last post

  13. cannot go to friends settlements

    every time i try to go to a friends settlement the game just crashes i know it is not the computer as my husband can go view any settlement he wants

    Started by joofeternity, 09.07.13 18:09
    • Replies: 4
    • Views: 3,757
    Iolanthe
    09.07.13 18:32 Go to last post

  14. Pinewood forester deposit missing

    Hi! I have problem placing pinewood foresters it often says that deposit missing, but sometimes it works normally and it functions for a while and...

    Started by Katyana, 08.07.13 14:16
    deposit missing
    • Replies: 1
    • Views: 13,108
    peck_ed
    08.07.13 14:38 Go to last post

  15. Geologist doesn't find marble in sector 1.

    It started today. The geologist doesn't find any marble in sector 1 and this is seriously crippling my marble production. Yes, I know there is...

    Started by Coincoin22, 08.07.13 01:43
    • Replies: 0
    • Views: 7,422
    Coincoin22
    08.07.13 01:43 Go to last post

  16. death to leaders quest

    i am getting this bug about every 10 mins had it for months please sort this and other bugs out b4 you do anything else like new events this will...

    Started by colgooner, 07.07.13 08:35
    • Replies: 2
    • Views: 10,264
    peck_ed
    07.07.13 11:25 Go to last post

  17. Hero Wanted

    I clicked on this to open it and it greyed out but did not open. I then refreshed the game to see if I could do anything and it has now disappeared...

    Started by Sabanna, 30.06.13 08:31
    • Replies: 8
    • Views: 78,110
    MrBranch
    07.07.13 07:46 Go to last post

  18. Why does Ubisoft send me e-mails with invalid voucher codes?

    Last evening I received an e-mail from Ubisoft with a voucher code, but when I try to redeem it, it says the code is invalid. This also happened some...

    Started by Mr_Tommie, 04.07.13 22:57
    • Replies: 7
    • Views: 26,011
    peck_ed
    06.07.13 10:33 Go to last post

  19. Quest won't complete

    I have completed the first quest and every day i log on it continues to pop up and and say claim reward and will do it often during play. This is not...

    Started by D-aniel, 06.07.13 06:33
    • Replies: 2
    • Views: 11,352
    vveerraak
    06.07.13 09:26 Go to last post

  20. offers to sell

    I try to sell fish but cannot set price Is this a bug or am I not understanding the way to do it

    Started by Docter, 04.07.13 18:57
    • Replies: 4
    • Views: 3,645
    MuffinMule
    05.07.13 01:42 Go to last post
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