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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 373,380
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 114,363
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 455,383
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,725,869
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,101,781
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,252
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Question Earning Respect quest bugged?

    Hi, I completed Island of the Pirates for the first time yesterday, and made very sure that I lost less than 500 recruits. The quest hasn't...

    Started by Rosejaq, 25.08.13 09:05
    • Replies: 4
    • Views: 15,125
    27.08.13 18:29 Go to last post
  2. Quest not starting: Free the home zone -> More sectors

    I'm presently lvl 25 and have cleared zones, 7, 5, (4), 3 & 2, everything but zone 9 is explored. As best I could tell, that should have...

    Started by GreaVroes, 22.11.12 10:54
    2 Pages
    1 2
    • Replies: 11
    • Views: 33,772
    27.08.13 13:23 Go to last post
  3. Unhappy Do not get the encouragement of LV up

    when i was LV 18 and nearly up to LV19,i sent a general to beat a camp.but the war last too long time,i think the line drop,so i reboot the browser...

    Started by unundead, 25.08.13 05:51
    • Replies: 4
    • Views: 4,220
    27.08.13 12:21 Go to last post
  4. guild quest wont finish.

    our guild quest is stuck on 29/29 done but wont reset. also it is showing a different member as guildleader also .hoping this can be fixed. will be...

    Started by margrose, 25.08.13 09:51
    • Replies: 4
    • Views: 9,113
    27.08.13 11:06 Go to last post
  5. Unhappy cant login

    hi i am unable to login, i put in my login details and my browser loads and it looks loke everything is fine bit whin it is about to finish i get...

    Started by philipdk, 27.08.13 04:18
    2 Pages
    1 2
    • Replies: 11
    • Views: 54,811
    27.08.13 09:00 Go to last post
  6. incorrect login

    Hi there, thanks for a fantastic game! I have a problem when I login - at the top of the login page it tells me I have logged in as gargoyle02 (a...

    Started by Sharonna, 25.08.13 09:48
    • Replies: 1
    • Views: 748,056
    25.08.13 10:03 Go to last post
  7. "Ways to the gold" quest completion and tracker bugs

    I seem to be unable to complete the "Ways to the gold" quest. It asks me to acquire 600 coins. I did have 614, yet the quest tracker showed 310/600....

    Started by Soleschism, 24.08.13 20:55
    • Replies: 2
    • Views: 33,794
    24.08.13 21:22 Go to last post
  8. IP Blocked

    Hi, my ISP is doing some work on the network and they've disconnected me two hours ago, during the disconnected time I've tried to enter the game...

    Started by zorandz, 24.08.13 12:06
    • Replies: 3
    • Views: 41,172
    24.08.13 13:06 Go to last post
  9. Upgrading Barracks to level 5 is taking longer than 7 days.

    I stared my barracks upgrading last Thursday night and it's currently saying only 82% completed. By my calculations it's running about 24 hours...

    Started by BDM1975, 22.08.13 19:09
    barracks, delay, problem, upgrade
    • Replies: 6
    • Views: 55,547
    23.08.13 17:45 Go to last post
  10. The Beta bonus

    Has something gone wrong with Newfoundland's presents? On Northisle and Sandychav, I received the bonus items as described on the home page, in a...

    Started by Nogbad, 21.08.13 02:17
    3 Pages
    1 2 3
    • Replies: 23
    • Views: 24,116
    22.08.13 18:28 Go to last post
  11. Can't trade The Shaman quest

    Well, I have two of them and wanna trade. I got an offer and can see it but the trading system refuses to make that swap, it's a row in red.

    Started by KochoCestimenski, 22.08.13 08:32
    • Replies: 3
    • Views: 22,717
    22.08.13 15:30 Go to last post
  12. emails from BB going to the wrong acct holder

    posting a problem to BB regarding problems on this game, has now become a problem in and of itself. i posted a ticket to them regarding the...

    Started by Balerathon, 18.08.13 15:08
    account, blue byte, error, security
    • Replies: 6
    • Views: 8,130
    22.08.13 12:13 Go to last post
  13. Planks icon wrong in the building menu

    In the building menu on all sawmill buildings the planks icon is for exotic wood planks. Also for hardwood cutter icon for pinewood logs. I've...

    Started by Grocker, 21.08.13 17:08
    • Replies: 3
    • Views: 6,700
    22.08.13 06:05 Go to last post
  14. Treasure Search - Coins on the street

    Quest says earn 1 coins through the medium treasure search. My explorer is on his umpteenth 12 hour medium search with no gold found just wood and...

    Started by DarwinTorr, 21.08.13 19:58
    2 Pages
    1 2
    • Replies: 10
    • Views: 68,701
    21.08.13 22:28 Go to last post
  15. Desert Riders side quest - A Delicacy

    No matter how much fish food I use to replenish fish stocks the quest will not update to completed. I have 370 wheat in storage ticked and have...

    Started by DarwinTorr, 21.08.13 19:54
    • Replies: 6
    • Views: 14,667
    21.08.13 22:23 Go to last post
  16. Server zone crashed

    Receiving this message on 3 different servers after reseting cash and trying some other stuff. I know there are problems with server crash any...

    Started by Gravekeeper, 27.01.13 11:00
    24 Pages
    1 2 3 ... 24
    • Replies: 232
    • Views: 191,990
    21.08.13 11:01 Go to last post
  17. Can't complete "Ranged units" quest

    "join the army" quest is not starting - all the quests in "The Battle" are done and I'm level 34 now any suggestions ?

    Started by avatar_nik, 21.03.13 10:44
    4 Pages
    1 2 3 ... 4
    • Replies: 35
    • Views: 892,941
    21.08.13 07:19 Go to last post
  18. Experience from adventures not converting in to Star Coins

    Six months ago when i was just a few thousands exp. from lvl 50 i made a decision to save all of my mails with loot&exp from the adventures i...

    Started by piligrim, 19.08.13 19:08
    • Replies: 4
    • Views: 34,855
    19.08.13 23:15 Go to last post
  19. Angry Landmark reached

    Even with just a 3% chance, this really seems to be pushing the bounds of "how random is random?". As most people probably know, my quest to earn...

    Started by Nogbad, 14.08.13 18:31
    2 Pages
    1 2
    • Replies: 15
    • Views: 121,237
    19.08.13 19:45 Go to last post
  20. Building Licenses

    Is there any reason why I haven't received any building licenes for the passed 2 days?

    Started by MMMBOP, 30.08.12 13:22
    3 Pages
    1 2 3
    • Replies: 25
    • Views: 127,140
    19.08.13 18:00 Go to last post

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