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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 382,992
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,723
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 465,081
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,225
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,523
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 423,032
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Chat crashes

    Hi My chat window crash if I don't speak in it for 5-10min, its very annoying because it then shows im offline to everyone else, they cant /w me...

    Started by Rislem, 24.08.13 19:29
    2 Pages •
    1 2
    • Replies: 11
    • Views: 118,075
    Fexno
    29.08.13 13:08 Go to last post

  2. Quild Quest not showing as completed on updated members page

    Guild Quests are now not showing as completed on the Members Page even though they have completed it - one was completed over 3 hours ago and still...

    Started by Debsy, 29.08.13 10:23
    • Replies: 4
    • Views: 867,840
    Fexno
    29.08.13 12:46 Go to last post

  3. Unhappy Connection failed

    I try many times,but it is not userful.

    Started by unundead, 29.08.13 00:36
    6 Pages •
    1 2 3 ... 6
    • Replies: 55
    • Views: 282,912
    Fexno
    29.08.13 10:06 Go to last post

  4. Upgrade of barracks

    I recently upgraded my barracks from level 3 to level 4 (it stated it would be 33% quicker).... I will list, below, the times before and after for...

    Started by ChuckleBrother, 27.08.13 21:55
    • Replies: 3
    • Views: 52,587
    ChuckleBrother
    28.08.13 00:25 Go to last post

  5. Question Earning Respect quest bugged?

    Hi, I completed Island of the Pirates for the first time yesterday, and made very sure that I lost less than 500 recruits. The quest hasn't...

    Started by Rosejaq, 25.08.13 09:05
    • Replies: 4
    • Views: 15,237
    Rosejaq
    27.08.13 18:29 Go to last post

  6. Quest not starting: Free the home zone -> More sectors

    I'm presently lvl 25 and have cleared zones, 7, 5, (4), 3 & 2, everything but zone 9 is explored. As best I could tell, that should have...

    Started by GreaVroes, 22.11.12 10:54
    2 Pages •
    1 2
    • Replies: 11
    • Views: 33,829
    Fexno
    27.08.13 13:23 Go to last post

  7. Unhappy Do not get the encouragement of LV up

    when i was LV 18 and nearly up to LV19,i sent a general to beat a camp.but the war last too long time,i think the line drop,so i reboot the browser...

    Started by unundead, 25.08.13 05:51
    • Replies: 4
    • Views: 4,297
    unundead
    27.08.13 12:21 Go to last post

  8. guild quest wont finish.

    our guild quest is stuck on 29/29 done but wont reset. also it is showing a different member as guildleader also .hoping this can be fixed. will be...

    Started by margrose, 25.08.13 09:51
    • Replies: 4
    • Views: 9,155
    Fexno
    27.08.13 11:06 Go to last post

  9. Unhappy cant login

    hi i am unable to login, i put in my login details and my browser loads and it looks loke everything is fine bit whin it is about to finish i get...

    Started by philipdk, 27.08.13 04:18
    2 Pages •
    1 2
    • Replies: 11
    • Views: 54,852
    MOD_Daz
    27.08.13 09:00 Go to last post

  10. incorrect login

    Hi there, thanks for a fantastic game! I have a problem when I login - at the top of the login page it tells me I have logged in as gargoyle02 (a...

    Started by Sharonna, 25.08.13 09:48
    • Replies: 1
    • Views: 748,165
    Fexno
    25.08.13 10:03 Go to last post

  11. "Ways to the gold" quest completion and tracker bugs

    I seem to be unable to complete the "Ways to the gold" quest. It asks me to acquire 600 coins. I did have 614, yet the quest tracker showed 310/600....

    Started by Soleschism, 24.08.13 20:55
    2 Attachment(s)
    • Replies: 2
    • Views: 33,903
    Soleschism
    24.08.13 21:22 Go to last post

  12. IP Blocked

    Hi, my ISP is doing some work on the network and they've disconnected me two hours ago, during the disconnected time I've tried to enter the game...

    Started by zorandz, 24.08.13 12:06
    • Replies: 3
    • Views: 41,842
    Iolanthe
    24.08.13 13:06 Go to last post

  13. Upgrading Barracks to level 5 is taking longer than 7 days.

    I stared my barracks upgrading last Thursday night and it's currently saying only 82% completed. By my calculations it's running about 24 hours...

    Started by BDM1975, 22.08.13 19:09
    barracks, delay, problem, upgrade
    • Replies: 6
    • Views: 55,617
    Iolanthe
    23.08.13 17:45 Go to last post

  14. The Beta bonus

    Has something gone wrong with Newfoundland's presents? On Northisle and Sandychav, I received the bonus items as described on the home page, in a...

    Started by Nogbad, 21.08.13 02:17
    3 Pages •
    1 2 3
    • Replies: 23
    • Views: 24,265
    LadyBarbara
    22.08.13 18:28 Go to last post

  15. Can't trade The Shaman quest

    Well, I have two of them and wanna trade. I got an offer and can see it but the trading system refuses to make that swap, it's a row in red.

    Started by KochoCestimenski, 22.08.13 08:32
    • Replies: 3
    • Views: 22,735
    lulu10093
    22.08.13 15:30 Go to last post

  16. emails from BB going to the wrong acct holder

    posting a problem to BB regarding problems on this game, has now become a problem in and of itself. i posted a ticket to them regarding the...

    Started by Balerathon, 18.08.13 15:08
    account, blue byte, error, security
    • Replies: 6
    • Views: 8,148
    BB_Alpaca
    22.08.13 12:13 Go to last post

  17. Planks icon wrong in the building menu

    In the building menu on all sawmill buildings the planks icon is for exotic wood planks. Also for hardwood cutter icon for pinewood logs. I've...

    Started by Grocker, 21.08.13 17:08
    • Replies: 3
    • Views: 6,738
    MrBranch
    22.08.13 06:05 Go to last post

  18. Treasure Search - Coins on the street

    Quest says earn 1 coins through the medium treasure search. My explorer is on his umpteenth 12 hour medium search with no gold found just wood and...

    Started by DarwinTorr, 21.08.13 19:58
    2 Pages •
    1 2
    • Replies: 10
    • Views: 68,731
    Dorotheus
    21.08.13 22:28 Go to last post

  19. Desert Riders side quest - A Delicacy

    No matter how much fish food I use to replenish fish stocks the quest will not update to completed. I have 370 wheat in storage ticked and have...

    Started by DarwinTorr, 21.08.13 19:54
    • Replies: 6
    • Views: 14,730
    Dorotheus
    21.08.13 22:23 Go to last post

  20. Server zone crashed

    Receiving this message on 3 different servers after reseting cash and trying some other stuff. I know there are problems with server crash any...

    Started by Gravekeeper, 27.01.13 11:00
    24 Pages •
    1 2 3 ... 24
    1 Attachment(s)
    • Replies: 232
    • Views: 192,890
    Fexno
    21.08.13 11:01 Go to last post
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