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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 390,880
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 119,160
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 475,238
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,777,081
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,125,580
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,035
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Angry WHY is it always me BB you bugged MY provision house so BALLOONS WONT MAKE

    OK I cant be the only one this is happening to The other day i contacted support as i had the same problem but noticed it after 12 hours wasted...

    Started by lulu10093, 21.07.13 09:00
    • Replies: 9
    • Views: 28,289
    lulu10093
    22.07.13 08:36 Go to last post

  2. Connection to server failed

    What's going on today? I'm getting kicked out of the game with message "Connection to server failed" and if that wasn't enough connection to chat...

    Started by Azeitrop, 01.07.13 06:23
    2 Pages •
    1 2
    • Replies: 18
    • Views: 20,683
    thedharmablues
    20.07.13 13:58 Go to last post

  3. Exclamation Server Shutting Down for Maintenance Error

    On the odd occasion after starting an adventure, when i click 'Visit' i get the pop-up box with server shutting down for maintenance, then get booted...

    Started by JayUK, 19.07.13 18:29
    • Replies: 1
    • Views: 7,248
    Thejollyone
    19.07.13 18:57 Go to last post

  4. Question Quest problem - Enough coal/New plans

    In the "Enough coal" quest there is a strange task that I don't understand: "Have a production value of at least 0 every 12 hour(s) for Coal." Does...

    Started by KentHage, 23.11.12 08:48
    2 Pages •
    1 2
    bug, coal, quest, task 1 Attachment(s)
    • Replies: 18
    • Views: 249,243
    Dorotheus
    18.07.13 22:22 Go to last post

  5. Unable to donate ballons

    As you can see when I try to donate balloons, all I get is the spinner. http://prntscr.com/1fs6ff

    Started by Dorotheus, 16.07.13 18:30
    • Replies: 3
    • Views: 7,711
    lulu10093
    17.07.13 06:31 Go to last post

  6. Something off with the fast copper mines.

    I have a bug that needs to be checked by other players so please read through and see if this is something you can confirm. Here is the setup. ...

    Started by Azeitrop, 06.07.13 12:04
    • Replies: 2
    • Views: 15,946
    Merkraad
    17.07.13 03:26 Go to last post

  7. next level building

    when I move to the next level, the new building doesn't unlock until I refresh the page.... It wastes most of my time...

    Started by Shah_Abbas, 16.07.13 18:33
    • Replies: 5
    • Views: 22,086
    SwampHen
    17.07.13 01:19 Go to last post

  8. The shaman, can't finish adventure

    I have killed all camps and there is no rocks. Still quest list shows that I haven't removed rocks.

    Started by Grakht, 27.06.13 19:17
    4 Pages •
    1 2 3 ... 4
    1 Attachment(s)
    • Replies: 38
    • Views: 64,171
    Sansa
    13.07.13 13:04 Go to last post

  9. Unusual new bug

    Since yesterday, every time I try to log into Sandycove, the first time it starts to load, then a popup appears telling me that "my client is out of...

    Started by MuffinMule, 13.07.13 00:42
    • Replies: 6
    • Views: 8,662
    Sto_Helit
    13.07.13 09:10 Go to last post

  10. undefined text

    if your geologist has the skill to find 2 deposits (and he does) and there is only 1 spot open you get [undefined text] for failed one the string...

    Started by Old_Painless, 12.07.13 16:41
    • Replies: 0
    • Views: 11,013
    Old_Painless
    12.07.13 16:41 Go to last post

  11. Password change denied

    Everytime i log in to this game i get a pop up telling me ubisoft wants me to change my password due to a security issue, if i click ok i get taken...

    Started by veganbot, 12.07.13 07:47
    • Replies: 5
    • Views: 69,580
    veganbot
    12.07.13 14:01 Go to last post

  12. Buff tab

    Used to be when I had a bunch of Aunt Irma's buffs in my tab I could use a few and the 25-stack I took from would go down as I used them, yet that...

    Started by Govox, 12.07.13 07:01
    • Replies: 2
    • Views: 2,655
    Govox
    12.07.13 08:01 Go to last post

  13. Lightbulb Flash Player problem (Chrome builtin Pepper player)

    Hi I has a problem with the chrome when played the game, 100% cpu usage, chrashes, slooooooowwwwiiiinnnnng down etc.. The root of the problem,...

    Started by HiYuRei, 11.07.13 13:09
    crash, crashed, flash, player, slow
    • Replies: 0
    • Views: 32,178
    HiYuRei
    11.07.13 13:09 Go to last post

  14. granite

    why i lose 1000 granite if i don't spend it at all no for buildings or in trade offise?????????????????:mad::mad::mad::mad::mad::mad:

    Started by ignasignas, 10.07.13 22:34
    • Replies: 2
    • Views: 3,702
    peck_ed
    11.07.13 07:32 Go to last post

  15. "Once and for all" quest

    Quest requires you to have "one or fewer bandit camps left on your home zone" I have just recently killed ALL bandit camps and it still wont unlock....

    Started by TREKxxx, 02.12.12 23:58
    2 Pages •
    1 2
    • Replies: 17
    • Views: 77,413
    Grex
    09.07.13 21:08 Go to last post

  16. adventure timer is wrong

    Hello. I have finished an adventure (dark priests) well inside the time, according to the timer (00:00:4 when i clicked "claim rewards") and the...

    Started by deadalus_29, 09.07.13 08:32
    • Replies: 2
    • Views: 4,625
    Nogbad
    09.07.13 20:59 Go to last post

  17. Daily reward gems

    Is anybody else having this issue? Each day I log on and am told that as a reward, I'm given 100 Gems. However, they never appear in my inventory.

    Started by ivolin, 05.07.13 15:28
    • Replies: 6
    • Views: 10,112
    Nogbad
    09.07.13 20:57 Go to last post

  18. Angry settler shortage (sidequest)

    on this quest it ask me to use at least 5 settlers on the mayor house but it don't finish or anything am stuck with it , and I don't think am doing...

    Started by Ream, 08.07.13 22:10
    1 Attachment(s)
    • Replies: 2
    • Views: 24,226
    Ream
    09.07.13 19:58 Go to last post

  19. cannot go to friends settlements

    every time i try to go to a friends settlement the game just crashes i know it is not the computer as my husband can go view any settlement he wants

    Started by joofeternity, 09.07.13 18:09
    • Replies: 4
    • Views: 5,202
    Iolanthe
    09.07.13 18:32 Go to last post

  20. Pinewood forester deposit missing

    Hi! I have problem placing pinewood foresters it often says that deposit missing, but sometimes it works normally and it functions for a while and...

    Started by Katyana, 08.07.13 14:16
    deposit missing
    • Replies: 1
    • Views: 15,239
    peck_ed
    08.07.13 14:38 Go to last post
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