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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 390,940
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 119,179
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 475,402
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,777,465
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,125,779
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,071
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. no chat server ?

    any one else having probs with chat server not loading ????

    Started by P3bble247, 05.05.13 11:59
    • Replies: 2
    • Views: 10,457
    peck_ed
    05.05.13 20:41 Go to last post

  2. Gems

    Just purchased 56k gems, not recieved them... even tho ive had a email saying the money is being taken off my card... and everything went through...

    Started by Dean_S, 16.04.13 19:02
    • Replies: 4
    • Views: 2,936
    peck_ed
    05.05.13 20:31 Go to last post

  3. Add friend, but friend not found

    My friend KaleKnakker just joined Settlers online. I wanted to add him as friend, but Settlers is not displaying him when I type his name. Vice...

    Started by MrBranch, 02.05.13 22:25
    • Replies: 1
    • Views: 15,068
    peck_ed
    02.05.13 22:32 Go to last post

  4. Missing Guild Quests (Again.)

    Our GQs have vanished again, our last was 18th March. I'd been holding off posting in hopes something would shake loose but as it hasn't... We...

    Started by Iolanthe, 24.03.13 13:05
    • Replies: 5
    • Views: 31,281
    Mortallicus
    02.05.13 12:39 Go to last post

  5. Clear Cache message - game won't load.

    I can't load my game on Chrome any more. It keeps telling me to clear my cache, I have done it in the browser itself and I've also used CCleaner but...

    Started by NettleUK, 30.04.13 03:35
    • Replies: 3
    • Views: 30,612
    peck_ed
    30.04.13 15:42 Go to last post

  6. the militia

    the militia quest is no longer locked but still cant seem to finish it. how or when is this going to be sorted,help

    Started by KingFungi, 29.04.13 19:28
    • Replies: 1
    • Views: 15,371
    Thejollyone
    30.04.13 06:36 Go to last post

  7. Unhappy Can't complete quests

    It is impossible for me to complete 2 quests: Militaria > the militaria requires me to defeat an enemy camp with 50 or more Militaria. First strike...

    Started by davesmeg, 16.04.13 17:24
    • Replies: 5
    • Views: 36,666
    peck_ed
    29.04.13 22:05 Go to last post

  8. Last nights maintenance

    Since maintenance last night when I login my island does not really load and everything is so slow I cannot do anything... I thought maybe I was...

    Started by PChamps, 25.04.13 15:20
    • Replies: 2
    • Views: 5,655
    jip1976
    29.04.13 15:30 Go to last post

  9. Angry Quild quest trouble

    Hi there, there are problems with the guild quest When will this be fixed !!! because we had now 3 times after eachother the pirates guild quest...

    Started by matie2506, 29.04.13 08:22
    bug, guild quest problem
    • Replies: 0
    • Views: 29,045
    matie2506
    29.04.13 08:22 Go to last post

  10. Forum posting

    I'm sorry if this isn't exactly the correct place for this but it seemed the most appropriate. It was horrendously difficult to find out why,...

    Started by mooseMe, 28.04.13 20:49
    • Replies: 0
    • Views: 12,022
    mooseMe
    28.04.13 20:49 Go to last post

  11. Jolly Geologist doesn't find deposits.....

    See timeline below. Sent out 3x Geologists (one jolly, 2 standard). Jolly comes back after finding nothing, the standard ones find deposits (no...

    Started by AlbaCridhe, 27.04.13 07:25
    • Replies: 3
    • Views: 20,182
    peck_ed
    27.04.13 13:09 Go to last post

  12. Missing buildings

    I have the Exotic saw mill, but I don't have exotic wood cutter, same goes for titanium mine. I have the melter, but not the mine!

    Started by Trocker, 27.04.13 07:15
    • Replies: 1
    • Views: 11,989
    peck_ed
    27.04.13 10:42 Go to last post

  13. the dargon rose ref borrowed force

    I am having problems I have produced enough lonely marble but it wont let go any further I also have enough steel too

    Started by dadof2, 25.04.13 19:46
    • Replies: 0
    • Views: 5,135
    dadof2
    25.04.13 19:46 Go to last post

  14. We regret that the connection to the "The Settlers Online" server failed.

    Is this the signal that the server is under maintenance?

    Started by Mwhahahaha, 25.04.13 00:32
    • Replies: 3
    • Views: 81,463
    peck_ed
    25.04.13 07:34 Go to last post

  15. Death to the Leaders Quest

    Hello, After I have completed the Death to the Leaders quest, the quest continues to appear as completed all the time, when I log in and...

    Started by Goattie, 24.04.13 15:10
    bug, death to the leaders, error, message, quest, task
    • Replies: 1
    • Views: 36,237
    peck_ed
    24.04.13 20:18 Go to last post

  16. work goes to far away mine

    Hello, Just found a new Marble mine. I build a marble mason next too it also the ware house is next to the mason. The problem is that the...

    Started by bigben2159, 23.04.13 10:36
    • Replies: 1
    • Views: 4,600
    peck_ed
    23.04.13 23:40 Go to last post

  17. cant log in 10 minutes before maintenance

    cant log in 10 minutes before maintenance. I have screenshot of your website saying it starts at 0:30 +1 not at 0:20 or 0:19 . End of easter event...

    Started by joanajoanska, 17.04.13 23:29
    • Replies: 4
    • Views: 7,018
    Steve1077
    23.04.13 12:15 Go to last post

  18. Unable to cancel guild quests

    there seems to be an error in the game again. Our guild leader can't cancel unwanted guild quests. this issue seems to have been sorted on test...

    Started by Balerathon, 21.04.13 19:44
    cancel, guild, quests
    • Replies: 7
    • Views: 70,678
    Promethos
    22.04.13 16:06 Go to last post

  19. Iron ore and iron ore refill can't be traded directly

    Hi, I wanted to trade an iron ore +250 refill with a friend. When I created a direct trade (250+ iron ore refill for 300 iron ore) I couldn't...

    Started by Garth2079, 19.04.13 23:06
    • Replies: 1
    • Views: 14,686
    lulu10093
    20.04.13 08:11 Go to last post

  20. 1 coin on medium search quest

    Hi ive being sending out my explorer every 12 hours on medium searches but as of yet i have not found a coin as a reward? is this a bug or is it im...

    Started by RincewindUK, 18.04.13 11:48
    • Replies: 3
    • Views: 6,613
    Icegirl
    18.04.13 22:54 Go to last post
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