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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

    Last Post:

  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 151
    • Views: 3,381
    Graciethecat
    Yesterday 18:58 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Can't use Gems?

    On the gem item shop I can't buy anything even though I have 600+ gems. The items on there are slightly translucent and it won't allow me to even ...

    Started by crystal_spears, 06.04.13 16:14
    bug, gem, items
    • Replies: 4
    • Views: 21,694
    crystal_spears
    08.04.13 17:44 Go to last post

  2. In some cases you are able to set up a trade with a newly added player

    Insta-trade ....Although you can set up the trade and send it and it says res is sent, nothing actually leaves your warehouse so its a self fixing...

    Started by Julez666, 08.04.13 16:19
    • Replies: 0
    • Views: 10,544
    Julez666
    08.04.13 16:19 Go to last post

  3. Building upgrade costs

    Hi guys, I'm just wondering. What are the building upgrade costs per each level ( detailed for every type of building ) ? Seen a nice table with...

    Started by Tracer, 15.05.12 16:03
    • Replies: 6
    • Views: 66,942
    cashflowthegame
    08.04.13 14:44 Go to last post

  4. Big problems

    Is it only me who have big problems after the last downtime? Its take 20-30 min to connect the game, cant see all buildings, when I shall attack the...

    Started by Kavoan, 08.04.13 11:06
    • Replies: 2
    • Views: 9,128
    MOD_Daz
    08.04.13 14:11 Go to last post

  5. adventuer games

    am have problems with the adventuer game cant seem to get on them

    Started by mcfee1984, 08.04.13 11:46
    • Replies: 1
    • Views: 10,685
    Sinister-King
    08.04.13 12:20 Go to last post

  6. Missing eggs on medium searches?

    Trying to complete the "The Hint" Easter quest that needs 20 eggs from medium adventures. Only about 30% of searches come back with eggs whereas it...

    Started by goonerfan, 04.04.13 16:16
    • Replies: 7
    • Views: 23,806
    king-Selassi_f
    06.04.13 16:39 Go to last post

  7. Cant log on

    Is anyone else having problems logging in right now ? I have been trying to log back in for over 30 minutes again after being logged out for no...

    Started by itsmegavin, 30.03.13 21:54
    2 Pages •
    1 2
    • Replies: 13
    • Views: 32,881
    Kavoan
    06.04.13 10:57 Go to last post

  8. Lost Easter Eggs adventure

    I have found all the eggs, but egg 6 did not register and so, I am unable to complete the adventure its stuck.

    Started by RoboAtomic, 31.03.13 03:22
    2 Pages •
    1 2
    • Replies: 13
    • Views: 58,215
    Quidam
    05.04.13 21:26 Go to last post

  9. Payment problems

    I am aware that payment problems when buying gems are not the fault of Blue Byte and that they have no authority to help solve these problems. ...

    Started by GINGERJOHN, 05.04.13 18:33
    • Replies: 0
    • Views: 6,181
    GINGERJOHN
    05.04.13 18:33 Go to last post

  10. Bug in the VtV adventure

    Guys, I had a crazy bug in the Victor adventure. When I send generals to block, they start walking in site, and passing generals went to the trap. I...

    Started by Dexxxl, 05.04.13 08:14
    • Replies: 0
    • Views: 6,231
    Dexxxl
    05.04.13 08:14 Go to last post

  11. im still got a problem with the quest bug

    i carnt complete it just pops up naw and then :(

    Started by darkone2012, 04.04.13 10:02
    • Replies: 2
    • Views: 9,175
    st_elena
    04.04.13 16:08 Go to last post

  12. No chat server is available

    I have no chat, only news. Keeps trying to connect and then failing. All since maintenance ended, as usual! Edit: Also no green dots on online...

    Started by Icegirl, 04.04.13 06:13
    5 Pages •
    1 2 3 ... 5
    • Replies: 47
    • Views: 60,619
    Icegirl
    04.04.13 12:21 Go to last post

  13. Guild quests dissapeared month ago! BB-support failed.

    I've seen last guild quest about month ago... (duirng the 4 winds event as I remember). Few guilies tried to get any info form BB support - they...

    Started by SettlerPiter, 03.04.13 16:43
    • Replies: 1
    • Views: 7,756
    topgearfan
    04.04.13 09:23 Go to last post

  14. completed quests bug?

    I have more than 1 quest in my log that is completed yet cannot hand in, no submit button. 1 of which is a guild quest that 77 of us had to complete.

    Started by ceoils, 02.04.13 17:53
    • Replies: 1
    • Views: 5,451
    iceblink2013
    03.04.13 18:56 Go to last post

  15. Angry Can't do a thing...

    ...no buildings, no buffs, no xplorers and no geologists work. WHAT (in heavens name) did you do with the game???? Even logging in is a...

    Started by Pharaohn, 31.03.13 01:19
    • Replies: 5
    • Views: 3,465
    Fexno
    02.04.13 21:54 Go to last post

  16. Angry Skipped one quest - now stuck 20XP from lvl 14 and no more quests

    Hi all, Started playing today and during this morning was given a quest to speed up the Geologist but by the time I read it he only had a few...

    Started by jimjamuk, 02.04.13 16:10
    • Replies: 4
    • Views: 93,341
    jimjamuk
    02.04.13 17:22 Go to last post

  17. Question The guild quest that won't go away

    Are there any other guilds that have the following problem? - quest book shows 10 out of 12 players though we have done a headcount and 12 players...

    Started by PenguinStare, 23.03.13 12:37
    2 Pages •
    1 2
    guild quest
    • Replies: 10
    • Views: 45,394
    peck_ed
    01.04.13 21:31 Go to last post

  18. [BUG] General Placement on Nords

    [/URL] Uploaded with [URL=http://imageshack.us]ImageShack.us (http://imageshack.us/photo/my-images/803/generalbug.jpg/) i dont have any idea...

    Started by FallenMoon, 01.04.13 13:42
    • Replies: 3
    • Views: 6,520
    Glavosjek
    01.04.13 19:23 Go to last post

  19. Account

    Sorry to bother, but i can't seem to log in to my main account. It seems that i have two accounts with the same email address. The first account...

    Started by bezta, 31.03.13 16:47
    • Replies: 1
    • Views: 25,192
    Sinister-King
    31.03.13 16:51 Go to last post

  20. Angry Reward missing

    Hi guys & gals, I have a slight problem: I defeated a Bandit Leader and got rewarded with 10 build-licenses, after which I built a Storehouse in...

    Started by Pharaohn, 02.01.13 15:40
    2 Pages •
    1 2
    • Replies: 10
    • Views: 49,536
    ozkav
    30.03.13 18:31 Go to last post
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