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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

    Last Post:

  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 159
    • Views: 3,381
    Mendosino
    Today 16:51 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Crash !?

    have this screen over a hour now any1 knows why and yes I've tried to restart/refresh several times now THX

    Started by JoeGomez, 31.01.13 17:54
    • Replies: 4
    • Views: 7,989
    peck_ed
    31.01.13 20:37 Go to last post

  2. Countdown Clocks

    Forgive me if this has been mentioned before but I'm not a regular peruser of the forums yet I have an issue that irates me somewhat when playing the...

    Started by DeletedUser(514185), 28.01.13 09:00
    clock, clocks, time, timer
    • Replies: 3
    • Views: 18,179
    Budgy
    31.01.13 19:54 Go to last post

  3. lag

    Apparently there's no thread for this issue :confused: Blocks going wrong, the "Retreat" button completely useless unless you can afford to wait...

    Started by Eschatos, 30.01.13 18:34
    • Replies: 7
    • Views: 96,348
    Nogbad
    31.01.13 19:19 Go to last post

  4. Trade succesfull but no increase in items

    Hi, where can i put a complain? i've done three successful transaction in trade office but i've gain nothing instead. they did minus off my...

    Started by Drakz999, 31.01.13 08:45
    • Replies: 1
    • Views: 6,548
    osadnicek
    31.01.13 08:58 Go to last post

  5. Instant build

    Hey i have a problem, i've been trying to do instant build quest (geologist instant searching also) , but i have a problem. I've tried n times to...

    Started by Aurimasas, 30.01.13 17:23
    • Replies: 2
    • Views: 38,365
    Iolanthe
    30.01.13 17:48 Go to last post

  6. Small typo

    There's a typo in Archive->Military->Leader Camps, second sentence. It says leaser camps instead of leader camps.

    Started by Desdinova, 29.01.13 22:46
    typo
    • Replies: 0
    • Views: 8,997
    Desdinova
    29.01.13 22:46 Go to last post

  7. Server Zone Crash

    Hi, I suddenly started getting this issue while i was putting items from my star menu into my mayors house. Now i cannot log in at all. Can...

    Started by apw2, 21.01.13 19:39
    3 Pages •
    1 2 3
    • Replies: 25
    • Views: 54,688
    BB_Dantesama
    28.01.13 10:44 Go to last post

  8. Angry guild coins

    hi,after the last update session,2k guild coins dissapeared,and also 100 gems is there anyway to get them back?

    Started by priest23, 28.01.13 10:27
    • Replies: 1
    • Views: 4,016
    Whizkeyjack
    28.01.13 10:29 Go to last post

  9. Server zone crashed error

    I cannot play the game, i log on fine but when i click play it starts to load and then i get the above error. any help please?

    Started by TheM8rix, 25.11.12 01:20
    4 Pages •
    1 2 3 ... 4
    crashed, server, zone
    • Replies: 38
    • Views: 163,566
    jon47uk
    27.01.13 16:06 Go to last post

  10. plenty of tiny bugs

    1 pinewood trees with 0 tree's no stub grafik present 2 and many places with trees wood cutter cant get to em small island in ther lake and edge...

    Started by Mantakno, 22.01.13 16:03
    • Replies: 2
    • Views: 7,073
    Mantakno
    25.01.13 14:34 Go to last post

  11. cant find my started adv.

    Hi I started an adv. yesterday, but it never showed up. I cant start a new one either. I waited to today to see if it would show up, but it...

    Started by Vinnynld, 25.01.13 11:13
    • Replies: 1
    • Views: 6,641
    peck_ed
    25.01.13 12:28 Go to last post

  12. Exclamation Problem with entering in game

    Hi! I was able today to enter in game, but after 5 or 10 minutes after that, game exit, and every other attempt to enter in game it was pop up...

    Started by IgorPro, 24.01.13 12:15
    • Replies: 3
    • Views: 7,401
    peck_ed
    24.01.13 13:32 Go to last post

  13. Quest "The Fortuneteller" Text Error

    Hey As the title says this is a quest specific bug for "The Fortuneteller" The quest texts, which not many people actually read but I did in...

    Started by Grimston, 24.01.13 11:41
    • Replies: 0
    • Views: 15,589
    Grimston
    24.01.13 11:41 Go to last post

  14. Angry Unit count changes are not automatically saved before attacking

    Currently there is no automatic save of unit count changes when attacking with general. This results in a situation where the units displayed are not...

    Started by RM87, 23.01.13 22:31
    • Replies: 1
    • Views: 169,831
    Fexno
    24.01.13 10:59 Go to last post

  15. Quest Book

    the "pay resource" does not appear at the bottom of the quest in my quest book, this means that I am unable to complete the quest and claim the...

    Started by astervalis56, 22.01.13 17:01
    • Replies: 6
    • Views: 46,106
    sesti2367
    23.01.13 19:51 Go to last post

  16. Theodor gets attacked

    Seems to be a bug here as I am producing all the goods needed which has to be above 0 in 12 hrs! or is the bug that production has to be at a...

    Started by supapingu, 23.01.13 09:03
    • Replies: 0
    • Views: 35,531
    supapingu
    23.01.13 09:03 Go to last post

  17. Exclamation bug with geologist

    use geologist>find copper deposit>ok after this. Destroy mine copper then after 5min geologist will tell you that nothing is found.Try again find...

    Started by Staryk, 21.01.13 10:15
    • Replies: 2
    • Views: 5,182
    EternalPink
    21.01.13 14:56 Go to last post

  18. Gem Purchase.

    Hello, I have just purchased the Gem buy of £10.00 SMS > 1,700 + 700 bonus but Was only credited the 1700? :\ Not sure how to go about it or if...

    Started by Weblo, 21.01.13 09:50
    • Replies: 3
    • Views: 13,346
    Weblo
    21.01.13 13:05 Go to last post

  19. Keep repeating solved quest multiple times: You have at least 1 longbowmaker !?

    On my account it is very annoying bug. Each time after sign on several times game start to slow and here it goes You have at least 1 longbowmaker,...

    Started by LordOfTheBasets, 20.01.13 18:26
    • Replies: 1
    • Views: 18,953
    peck_ed
    20.01.13 18:40 Go to last post

  20. Unhappy Snowman

    My snowman has melted... well, he disappeared when i demolished him, and now I cant put him back on my island. (and no, he is NOT in the star menu,...

    Started by TheFairy, 17.01.13 07:00
    • Replies: 8
    • Views: 54,218
    NixMan
    20.01.13 08:19 Go to last post
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