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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,398
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,368
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,411
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,726,023
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,897
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,338
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Validate email

    Hi, Hope someone can help me. How do you validate your email if you log on via Facebook?

    Started by Bill_Posters, 28.04.12 11:01
    • Replies: 4
    • Views: 36,678
    MOD_PennyUK
    10.01.13 11:24 Go to last post

  2. UI issue: Building upgrade progress obscured by terrain/other buildings

    Other buildings, trees etc can block view of the number indicating upgrade progress, and the information is not available anywhere else (like when...

    Started by Sherool, 09.01.13 17:56
    1 Attachment(s)
    • Replies: 0
    • Views: 23,008
    Sherool
    09.01.13 17:56 Go to last post

  3. Server zone crash Northisle

    I seem to get a server zone crash message when I try to log into northisle game, it says "An error was detected in this zone" It was fine in the...

    Started by Steve1077, 25.12.12 19:37
    • Replies: 5
    • Views: 10,022
    Steve1077
    09.01.13 13:46 Go to last post

  4. Provision house resets back to frontpage when basket creation event returns

    Hi When you are creating more stacks of basket and clicks on the basket for the second time, then the UI will reset back to the provisionhouse...

    Started by haju, 09.01.13 11:00
    • Replies: 0
    • Views: 26,697
    haju
    09.01.13 11:00 Go to last post

  5. Question tutorial adventure

    Hello, I hope Please can you help me? After the last update, in book travel, appears not finished the tutorial adventure, but in the quest book...

    Started by anwarnet777, 08.01.13 22:29
    tutorial adventure
    • Replies: 0
    • Views: 14,092
    anwarnet777
    08.01.13 22:29 Go to last post

  6. Treasure Search Quest.

    I have completed 3 treasure searches, one short, one medium and a long treasure search. However the quest attached to them have not completed. ...

    Started by Grimboldi, 24.11.12 08:33
    • Replies: 2
    • Views: 25,206
    Schnooty
    08.01.13 02:39 Go to last post

  7. No chat available and building queue system

    For a few days now my chat fluctuates. Sometimes there is no chat at all and some days i get about 5 mins of chat. But if I want to chat i have to...

    Started by Aries2012, 21.09.12 07:55
    • Replies: 1
    • Views: 3,792
    Gododil
    06.01.13 18:22 Go to last post

  8. Server Zone Crash

    My dad and I play the game religiously... and for some reason today I got a "Server Zone Crashed" message. Now I cannot log into the game on my...

    Started by jdoebler, 04.01.13 14:04
    server zone crashed, technical issues
    • Replies: 3
    • Views: 18,409
    Sinister-King
    06.01.13 05:40 Go to last post

  9. i lost my general

    i was doing a quest and had sent 2 generals, and only one of them came back. This is a day after and i can see in my menu that i only have 1 general...

    Started by Moogy7, 05.01.13 12:40
    • Replies: 2
    • Views: 3,989
    Moogy7
    05.01.13 15:34 Go to last post

  10. Upgrading Process on Bronze Smelter has Paused (at 75%)

    I began an upgrade on a bronze smelter yesterday from level 2 to level 3 and it is currently stuck at 75% of the way through the process of upgrading...

    Started by Busybones, 05.01.13 11:24
    • Replies: 0
    • Views: 11,543
    Busybones
    05.01.13 11:24 Go to last post

  11. Game crashes when joining an adv...

    In between other messages of game crashing, this one has been a constant for the last 2 1/2 weeks Whenever I join an adv I get the following...

    Started by BlueFairy, 04.01.13 20:10
    • Replies: 6
    • Views: 43,947
    Sinister-King
    04.01.13 22:49 Go to last post

  12. My lvl 29 account is lost somehow :( Help?

    Hi. I just formatted my pc, and when I was going to log back into the game with the same facebook account as before, the game asks for registration.....

    Started by Pastortom, 04.01.13 19:53
    • Replies: 5
    • Views: 6,949
    itsmegavin
    04.01.13 21:50 Go to last post

  13. An 'unbuildable' lamp

    I have this 'funny' lamp: I can't build it and I can't remove it from Star-menu. Well, not quite right: I can build it, but it is torn down and pops...

    Started by Pharaohn, 02.01.13 17:13
    • Replies: 3
    • Views: 10,679
    Nogbad
    03.01.13 20:44 Go to last post

  14. Longbow Quest

    Hi, I keep getting the quest to have more than 1 longbow building constantly coming up when I claim the reward nothing happens

    Started by Vodka-Pete, 14.12.12 09:28
    • Replies: 7
    • Views: 5,287
    Sinister-King
    03.01.13 19:08 Go to last post

  15. Cookies did not give 32 hour buff

    Title says it all, the wonderful new year gift of cookies didn't even give me 24 hours, thanks for the gift that does more harm than good

    Started by Steve9800, 02.01.13 14:16
    • Replies: 2
    • Views: 12,053
    Steve9800
    02.01.13 20:09 Go to last post

  16. No Guild Quest

    I've logged in this morning and no new guild quest is active. Yesterdays was completed. This has happened before but righted itself after 15...

    Started by Monkey_Boi, 02.01.13 10:56
    • Replies: 8
    • Views: 4,849
    Sinister-King
    02.01.13 15:26 Go to last post

  17. Talking Watermill does not build itself when placed

    i recevied a watermill as xmas gift , but when i tried to place it in a an empty space on the map , the watermill simply not appeared and the...

    Started by eugenio-82, 29.12.12 13:55
    bug, water mill, watermill
    • Replies: 1
    • Views: 22,576
    eugenio-82
    02.01.13 09:35 Go to last post

  18. LAG / delay

    I just bought 100 presents with 300 GEMS AND I PRESED WITH MY MOUSE BOUTON TO BUY a TREEE COMEEEEEEEE ON ....Pls i need help

    Started by IndianKid, 02.01.13 08:07
    • Replies: 1
    • Views: 5,643
    Whizkeyjack
    02.01.13 08:24 Go to last post

  19. Question help about game load

    the technical problem about game start, how to solve? I am try all processes but not get result. tell me how to load game ?

    Started by Titan125, 02.01.13 04:38
    • Replies: 1
    • Views: 36,614
    Lynuma
    02.01.13 05:08 Go to last post

  20. SotV

    Just had some strange lag on SotV. I had done the first block and all 3 armies were heading back. Suddenly it changes, the defeated camps reappear,...

    Started by MikeeB, 01.01.13 16:57
    • Replies: 0
    • Views: 14,758
    MikeeB
    01.01.13 16:57 Go to last post
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