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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,681
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,953
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,548
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,718,008
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,719
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,402
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Server Zone Crash

    My dad and I play the game religiously... and for some reason today I got a "Server Zone Crashed" message. Now I cannot log into the game on my...

    Started by jdoebler, 04.01.13 14:04
    server zone crashed, technical issues
    • Replies: 3
    • Views: 18,154
    Sinister-King
    06.01.13 05:40 Go to last post

  2. i lost my general

    i was doing a quest and had sent 2 generals, and only one of them came back. This is a day after and i can see in my menu that i only have 1 general...

    Started by Moogy7, 05.01.13 12:40
    • Replies: 2
    • Views: 3,975
    Moogy7
    05.01.13 15:34 Go to last post

  3. Upgrading Process on Bronze Smelter has Paused (at 75%)

    I began an upgrade on a bronze smelter yesterday from level 2 to level 3 and it is currently stuck at 75% of the way through the process of upgrading...

    Started by Busybones, 05.01.13 11:24
    • Replies: 0
    • Views: 11,495
    Busybones
    05.01.13 11:24 Go to last post

  4. Game crashes when joining an adv...

    In between other messages of game crashing, this one has been a constant for the last 2 1/2 weeks Whenever I join an adv I get the following...

    Started by BlueFairy, 04.01.13 20:10
    • Replies: 6
    • Views: 43,831
    Sinister-King
    04.01.13 22:49 Go to last post

  5. My lvl 29 account is lost somehow :( Help?

    Hi. I just formatted my pc, and when I was going to log back into the game with the same facebook account as before, the game asks for registration.....

    Started by Pastortom, 04.01.13 19:53
    • Replies: 5
    • Views: 6,916
    itsmegavin
    04.01.13 21:50 Go to last post

  6. An 'unbuildable' lamp

    I have this 'funny' lamp: I can't build it and I can't remove it from Star-menu. Well, not quite right: I can build it, but it is torn down and pops...

    Started by Pharaohn, 02.01.13 17:13
    • Replies: 3
    • Views: 10,641
    Nogbad
    03.01.13 20:44 Go to last post

  7. Longbow Quest

    Hi, I keep getting the quest to have more than 1 longbow building constantly coming up when I claim the reward nothing happens

    Started by Vodka-Pete, 14.12.12 09:28
    • Replies: 7
    • Views: 5,237
    Sinister-King
    03.01.13 19:08 Go to last post

  8. Cookies did not give 32 hour buff

    Title says it all, the wonderful new year gift of cookies didn't even give me 24 hours, thanks for the gift that does more harm than good

    Started by Steve9800, 02.01.13 14:16
    • Replies: 2
    • Views: 12,019
    Steve9800
    02.01.13 20:09 Go to last post

  9. No Guild Quest

    I've logged in this morning and no new guild quest is active. Yesterdays was completed. This has happened before but righted itself after 15...

    Started by Monkey_Boi, 02.01.13 10:56
    • Replies: 8
    • Views: 4,793
    Sinister-King
    02.01.13 15:26 Go to last post

  10. Talking Watermill does not build itself when placed

    i recevied a watermill as xmas gift , but when i tried to place it in a an empty space on the map , the watermill simply not appeared and the...

    Started by eugenio-82, 29.12.12 13:55
    bug, water mill, watermill
    • Replies: 1
    • Views: 22,533
    eugenio-82
    02.01.13 09:35 Go to last post

  11. LAG / delay

    I just bought 100 presents with 300 GEMS AND I PRESED WITH MY MOUSE BOUTON TO BUY a TREEE COMEEEEEEEE ON ....Pls i need help

    Started by IndianKid, 02.01.13 08:07
    • Replies: 1
    • Views: 5,541
    Whizkeyjack
    02.01.13 08:24 Go to last post

  12. Question help about game load

    the technical problem about game start, how to solve? I am try all processes but not get result. tell me how to load game ?

    Started by Titan125, 02.01.13 04:38
    • Replies: 1
    • Views: 36,553
    Lynuma
    02.01.13 05:08 Go to last post

  13. SotV

    Just had some strange lag on SotV. I had done the first block and all 3 armies were heading back. Suddenly it changes, the defeated camps reappear,...

    Started by MikeeB, 01.01.13 16:57
    • Replies: 0
    • Views: 14,698
    MikeeB
    01.01.13 16:57 Go to last post

  14. Group Invites Problem

    Hi I am inviting members of my guild to our forum group page and I am unable to send invites to a couple of them. I get the message 'this player...

    Started by killerklown, 22.12.12 23:33
    • Replies: 4
    • Views: 18,901
    Iolanthe
    01.01.13 13:59 Go to last post

  15. changing email ?

    Does anyone know if it is posssible to change my email address that my settlers account is tied to i have a problem with my old one. Microsoft...

    Started by dazzerw1970, 31.12.12 20:13
    • Replies: 2
    • Views: 27,861
    Iolanthe
    01.01.13 13:47 Go to last post

  16. Spelling error

    I have just noticed that the archive file "Leader Camps" has the word "lesser" spelt as "leaser".

    Started by Alsh, 31.12.12 21:05
    • Replies: 0
    • Views: 13,753
    Alsh
    31.12.12 21:05 Go to last post

  17. Dissapearing trades

    i put up a trade of 4 x 1000 bronze and it has completely vanished i have rereshed several times and it has been about half hour since i put it up...

    Started by Wivadee, 28.12.12 17:27
    • Replies: 2
    • Views: 9,027
    Gragnor
    31.12.12 19:09 Go to last post

  18. Not got new year rewards

    Did anyone else have the problem where your new year rewards did not show up in the star menu?

    Started by JPMaximus, 31.12.12 12:06
    • Replies: 1
    • Views: 12,364
    JPMaximus
    31.12.12 12:28 Go to last post

  19. Unable to begin the game

    As usual I open my firefox and open the settlers online window, but I found out that after a while the window is still a pure blank, nothing is...

    Started by SpadeJ, 29.12.12 02:50
    • Replies: 2
    • Views: 2,438
    TheFairy
    30.12.12 09:59 Go to last post

  20. Angry Problem with Bounty hunter quest. It disappear.

    Hello everyone, I receive this quest,I activate it, I visit it, and when I go home to check the army, the quest disappear from the right of the...

    Started by D4rkS1d3, 30.12.12 03:13
    • Replies: 0
    • Views: 6,934
    D4rkS1d3
    30.12.12 03:13 Go to last post
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