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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,398
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,368
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,411
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,726,023
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,897
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,338
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Excelsior Greyed Out

    How did the error manifest itself? I add crystals to Excelsior and use the purple button. The graphic shows the crystals being put in the...

    Started by hazelnut443, 11.10.22 00:11
    1 Attachment(s)
    • Replies: 0
    • Views: 1,868
    hazelnut443
    11.10.22 00:11 Go to last post

  2. Further Help quest is not very helpful...

    So, since I've picked up the game again after a long time of not playing, I've decided to start with a fresh account and all that shebang. I go...

    Started by AevanDi, 08.10.22 19:25
    • Replies: 3
    • Views: 10,097
    BB_Trafffer
    10.10.22 13:18 Go to last post

  3. bug with generals since last night

    Hello I have tried on Firefox and Edge and the issue is the same. Since yesterday my generals can't attack (once the enemy camp selected I attack...

    Started by gerakis, 07.10.22 11:06
    • Replies: 3
    • Views: 16,232
    BB_Trafffer
    10.10.22 13:16 Go to last post

  4. Error after Update

    in all browsers and PC & Laptop I get debug error message. Deleted Unity cache but still same

    Started by Kalingha, 28.09.22 10:57
    2 Pages •
    1 2
    1 Attachment(s)
    • Replies: 14
    • Views: 19,569
    BB_Trafffer
    06.10.22 09:58 Go to last post

  5. Quest is stuck

    I can't complete a quest. I'm on level 9. The quest called "Further Help" says I have to open the help windows - archive, support, forum and the...

    Started by FULECO2022, 01.10.22 04:16
    • Replies: 8
    • Views: 7,117
    EkaliFeVic
    05.10.22 15:04 Go to last post

  6. Wrong Quest Completion Window

    Hi, I recently completed Storm Recovery for a Pathfinder quest this afternoon. However when the scenario completed, i was presented with a 'The...

    Started by bjhurdman, 04.10.22 12:33
    1 Attachment(s)
    • Replies: 0
    • Views: 1,394
    bjhurdman
    04.10.22 12:33 Go to last post

  7. Disappearing sound effects

    The auto mute function of the sound effects that occurs after more than an hour playing is not very helpful, in contrast to the auto mute of the...

    Started by katystrofe, 04.10.22 06:44
    • Replies: 0
    • Views: 5,906
    katystrofe
    04.10.22 06:44 Go to last post

  8. Can't complete a quest

    Hi, I have to produce 10 settlers for one of the quests. I produced maybe a 100, but it still doesn't check it as completed. What do I do?

    Started by Gedd77, 11.04.22 20:48
    2 Pages •
    1 2
    • Replies: 16
    • Views: 43,694
    MiMahone
    03.10.22 12:52 Go to last post

  9. Seems Like Settlers is Dead for Me

    With BB latest Sucidial update removing the old client from being used , I have no way of accessing the game - as their UNITY BS is Just Plain stupid...

    Started by eaglelegion, 29.09.22 02:26
    • Replies: 6
    • Views: 14,692
    BB_Trafffer
    03.10.22 09:11 Go to last post

  10. Trade Office Sell section filter does not work

    Using the trade office to sell, the filter does not work. If I enter the first ;etter of the resouce nothing happens then if I add a second letter...

    Started by Sparkaktus, 29.09.22 09:32
    • Replies: 0
    • Views: 3,714
    Sparkaktus
    29.09.22 09:32 Go to last post

  11. Achievement descriptions

    every single achievement description is broken.

    Started by DorotheusII, 28.09.22 16:09
    • Replies: 0
    • Views: 3,149
    DorotheusII
    28.09.22 16:09 Go to last post

  12. Unity bugs

    hi i would really like a list of bugs in unity atm ?

    Started by damien762, 16.09.22 12:14
    • Replies: 7
    • Views: 8,986
    damien762
    23.09.22 12:02 Go to last post

  13. Guild Quest Disappeared

    Hello, The guild quest seems to have disappeared in my guild (WHC). I don't have it at all, other members have it, but cannot click on it. In...

    Started by Kramisha, 22.09.22 04:33
    • Replies: 0
    • Views: 1,382
    Kramisha
    22.09.22 04:33 Go to last post

  14. why bowman's damage is 12.5?recruit's damage is 12.5 too?why

    why 5 bowmans only killed 5 stone thrower? bowman's damage is 20-40 ,right ? why is 12.5 now?

    Started by areskane, 19.09.22 12:27
    • Replies: 1
    • Views: 4,617
    sparkz
    19.09.22 14:38 Go to last post

  15. Problem with Economy Overview

    [Solved] Sometimes the Economy Overview does not show resources, see screenshot. The only way to get it to display correctly is to log out and then...

    Started by Sparkaktus, 07.08.22 03:43
    1 Attachment(s)
    • Replies: 4
    • Views: 5,466
    Sparkaktus
    13.09.22 03:49 Go to last post

  16. Thumbs up Effor while reaching new level 56->57

    Hi all, I got this error while new level dialog appears on the screen. Browser: FF 104.0.2 (64-bit) OS: Windows 11 64-bit - 10.0.22000.918]...

    Started by krtdfsfsf, 11.09.22 16:26
    • Replies: 1
    • Views: 2,619
    joeonthego
    11.09.22 21:40 Go to last post

  17. Trade problem

    Hello... I have problem with trade window... Its empty but on right side it shows number of every actual trade ..Help

    Started by Bossnian, 05.09.22 23:04
    • Replies: 8
    • Views: 12,514
    Nogbad
    09.09.22 01:32 Go to last post

  18. Celebration Bundle 1

    Seems this is not limited to 1 was able to purchase 2 and still lets me select more. The Limit of the Anniversary Premium Bundle 1 is now 1x per...

    Started by hiswitzend, 08.09.22 13:10
    • Replies: 0
    • Views: 2,268
    hiswitzend
    08.09.22 13:10 Go to last post

  19. Petite Birthday Cake - Duration

    Seems the Petite Birthday Cake is only giving 8 hours instead of the 16 hours promised on the Festival Hall

    Started by KnightTheSettler, 03.09.22 07:50
    • Replies: 8
    • Views: 3,636
    BB_Trafffer
    05.09.22 13:40 Go to last post

  20. Can't Login stuck on loading

    Can't login since 2 hours stuck at the screen with guy hitting the hammer on computer, please find attachment for further assistance added...

    Started by Conjuress, 01.09.22 07:34
    2 Attachment(s)
    • Replies: 1
    • Views: 8,885
    BB_Trafffer
    01.09.22 12:54 Go to last post
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