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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 159
    • Views: 3,381
    Mendosino
    Today 16:51 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. bug buff

    sono alcuni giorni che faccio i buff alle strutture e mi scala i buff dal menu star ma non me li da sui campi , la cosa non succede spesso, ma...

    Started by pirla, 23.10.12 13:17
    • Replies: 1
    • Views: 4,644
    MOD_Daz
    23.10.12 13:59 Go to last post

  2. New event, new problems

    I paired with a long time friend to exchange darkness buffs. Her tricks quest finished, mine did not. Re-logging after clearing caches did not...

    Started by aklbr, 18.10.12 14:37
    2 Pages •
    1 2
    • Replies: 10
    • Views: 20,328
    YenRug
    22.10.12 12:19 Go to last post

  3. bug in shop

    under the black market tab in the shop there is a resouce box but its name is undefined text

    Started by lord_set, 21.10.12 17:31
    • Replies: 0
    • Views: 5,859
    lord_set
    21.10.12 17:31 Go to last post

  4. The exhibition quest bug

    Hey, I can`t claim reward, there is no button, although it shows i have done both tasks.

    Started by RommY1337, 20.10.12 16:42
    • Replies: 2
    • Views: 2,294
    RommY1337
    21.10.12 15:22 Go to last post

  5. Suddenly so many things wrong.

    After 2 days of being unable to log in (lost my accumulative bonusses as a result) many things seem not to work for me now that worked fine before. ...

    Started by Jovian69, 21.10.12 13:22
    • Replies: 4
    • Views: 5,327
    pikeybri
    21.10.12 14:01 Go to last post

  6. Trade

    I sold 300 pumpkins for wattermill and so far have not received! The pumpkins are gone and the wattermill not appeared! ja I contacted support and so...

    Started by Fa89, 21.10.12 12:53
    • Replies: 0
    • Views: 1,725
    Fa89
    21.10.12 12:53 Go to last post

  7. cant buy explorer

    i just got the money for my fourth explorer, 1600 gc. and i go to tavern, but there isnt any prize there no moore and i just cant buy one. the other...

    Started by Pazo, 21.10.12 06:37
    • Replies: 1
    • Views: 21,413
    Orca45
    21.10.12 10:26 Go to last post

  8. woodcutter gone missing?

    I've been having the issue since the update that I cannot see nor put down new wood cutters. I can still select them but they're visually gone.

    Started by AriElizabeth, 21.10.12 04:28
    • Replies: 0
    • Views: 8,321
    AriElizabeth
    21.10.12 04:28 Go to last post

  9. Exclamation Loading screen problem/game wont load

    Hi, I cannot get into the game since last night. The loading screen comes up, gets 3/4 way there then stops. I have cleared cache, cookies etc with...

    Started by Reddragonz, 20.10.12 17:48
    • Replies: 3
    • Views: 126,804
    Nogbad
    21.10.12 00:56 Go to last post

  10. Looking for BB_Ravel

    hello,i was told by technical suport to look up for BB_Ravel for my chat issues.i am acussed of advertising a 3rd party software,but i never done...

    Started by AbionicPig, 19.10.12 07:42
    • Replies: 8
    • Views: 5,224
    Figrin
    20.10.12 21:58 Go to last post

  11. I cannot login and make upplay account

    I cannot login and make upplay account. Theres no way i cant check and accept terms... Please help

    Started by Bata, 02.10.12 20:11
    2 Pages •
    1 2
    • Replies: 11
    • Views: 66,548
    antwhite
    20.10.12 20:09 Go to last post

  12. Exclamation Trees that cant be cut down

    I had the map naked several times, but those trees were still there.

    Started by TermoNuclear, 23.08.12 19:52
    • Replies: 4
    • Views: 25,680
    Nogbad
    20.10.12 18:36 Go to last post

  13. Problem logging in

    I have been playing for nearly a year now and have been logging via the facebook login option. I received an email telling me that I could transfer...

    Started by Fangy, 21.09.12 11:47
    • Replies: 7
    • Views: 81,680
    Nogbad
    19.10.12 16:43 Go to last post

  14. My 3x Small Pumpkin Fields seems to be frozen.

    Hi TSO! As the topic says, my 3x "Small Pumpkin Fields" doesn't work. They been running for an hour or so and they still are frozen at "8 hour till...

    Started by Nihilista, 18.10.12 16:07
    • Replies: 5
    • Views: 68,430
    Kavoan
    19.10.12 12:07 Go to last post

  15. Angry closing threads on players locked out???

    why is every thread on this subject being closed?? , mods close a thread then reccomend we open another on same subject? is this to throw everyone...

    Started by freewheelin, 18.10.12 09:13
    • Replies: 3
    • Views: 4,721
    Mortallicus
    19.10.12 11:49 Go to last post

  16. motherly love and old friends

    since the new trade system came in these adventures have been untradeable , i would like to know if ML'S and OF'S are non-tradeable by mistake or...

    Started by SCALE0, 19.10.12 07:09
    • Replies: 0
    • Views: 8,886
    SCALE0
    19.10.12 07:09 Go to last post

  17. noble pumpkin sematary

    i buy 3 noble pumpkin cemetary, than i deploy it. but i want to move it to other location, so i destroy it. but i cant find it in my star menu, and...

    Started by Bundar, 19.10.12 04:29
    • Replies: 1
    • Views: 20,758
    Sinister-King
    19.10.12 07:01 Go to last post

  18. Angry Small Pumpkin patches timers not moving.

    Can you rebuild these? Iv had this bug with other buildings, and rebuilding fixes, but id rather not loose all those pumpkins if you cant...

    Started by LordGreyBush, 18.10.12 21:06
    halloween, new patch, pumpkins
    • Replies: 2
    • Views: 6,159
    LordGreyBush
    18.10.12 22:13 Go to last post

  19. new trade tab - sorting by product bug

    When im in the new trade system First im i refresh it works fine, Sorted the list, lots of bear started with. And all the trade pages are good ...

    Started by Prince, 11.10.12 08:29
    2 Pages •
    1 2
    • Replies: 14
    • Views: 50,458
    Mikelangelo
    18.10.12 21:54 Go to last post

  20. Minor Text Error (Halloween buff)

    I know this is only minor, however.. it is possible that someone, somewhere might not understand the following: Buff: Mr. Meyers Cost: 20...

    Started by Elements, 18.10.12 20:14
    • Replies: 0
    • Views: 7,069
    Elements
    18.10.12 20:14 Go to last post
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