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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,434

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 62,185
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 241,814
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,516,803
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 210,231
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 901,249
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 209,077
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Event Calendar

    Hi, I have missed opening the first special door.... tried to open the second one, but it won't let me. Have tried logging off/on again, clearing...

    Started by sparkies2013, 19.04.22 10:13
    1 Attachment(s)
    • Replies: 1
    • Views: 7,269
    Durin_d
    19.04.22 11:00 Go to last post

  2. Getting bluescreen while playing in windows 11

    Getting blue screen of death with following error codes (multiple times) while playing Ali baba ywc adventure. This always happens while moving the...

    Started by white-knight, 16.04.22 05:30
    • Replies: 1
    • Views: 5,291
    JohnRo79
    17.04.22 20:46 Go to last post

  3. Buffer error when attacking with normal general in ywc

    When the normal general starts the battle in The Young Woodcutter (don't know if other 1001 adventures are affected) I get the following error in the...

    Started by Durin_d, 11.04.22 16:52
    • Replies: 4
    • Views: 6,708
    RussieBoy
    16.04.22 16:40 Go to last post

  4. UPLAY not available. please try later.

    Every time i try to log in this week, i get this message. Is there any way i can solve this. Thanks in advance.

    Started by iantrap4, 12.09.21 12:32
    • Replies: 6
    • Views: 12,062
    Nogbad
    13.04.22 03:05 Go to last post

  5. Thumbs down not getting my island collectibles

    Hello, its been over 25 hours since i had my last island collectibles. I am not getting them anymore, so how am i expected to complete the...

    Started by AlexSunshine, 12.04.22 13:21
    • Replies: 0
    • Views: 1,321
    AlexSunshine
    12.04.22 13:21 Go to last post

  6. Easter adventure "The Cousin's Island" - disapeared

    I have started "The Cousin's Island" adventure although the game never let me to get in to it (hammer man popping up on the screen every time I tried...

    Started by czezz, 12.04.22 09:42
    • Replies: 0
    • Views: 1,297
    czezz
    12.04.22 09:42 Go to last post

  7. Explorer

    When fix the problem with the time we want to send explorer?

    Started by Loukoulos, 11.04.22 17:25
    • Replies: 0
    • Views: 1,269
    Loukoulos
    11.04.22 17:25 Go to last post

  8. Trade Office bugs

    Hi, game play improved significantly lately, many compliments for that :) Still, there are some bugs in the game and I'd like to write about two...

    Started by Elchoni, 08.04.22 14:11
    • Replies: 0
    • Views: 952
    Elchoni
    08.04.22 14:11 Go to last post

  9. Ali Baba and the Young Woodcutter

    F or a while now i keep getting the same message when i reach the final 2 camps to finish the above adventure.ONce i have reached the last 2 camps...

    Started by davidlawley, 25.03.22 10:09
    • Replies: 6
    • Views: 4,588
    Wu-L
    06.04.22 07:28 Go to last post

  10. Pathfinder Bugged

    When making a trade to fulfill a Pathfinder quest no matter what quantity of items trades it shows that you are one short. Had to buy 35 Aquabus and...

    Started by polarbarez, 04.04.22 16:47
    • Replies: 2
    • Views: 2,086
    Qualan
    05.04.22 10:53 Go to last post

  11. Thumbs down Igloo warehouse is bugged

    Workers ignore the Igloo warehouse and move on to the next storehouse available. I attached a screenshot showing the path the workers will take to...

    Started by Mindslayer, 20.12.21 03:15
    1 Attachment(s)
    • Replies: 9
    • Views: 7,502
    Qualan
    04.04.22 09:12 Go to last post

  12. Chat box

    Chat box appears to have failed, every tab is blank, even the News tab. Trying to whisper somebody just opens another blank tab with their name,...

    Started by Nogbad, 26.03.22 03:59
    • Replies: 2
    • Views: 1,211
    Nogbad
    28.03.22 01:14 Go to last post

  13. Down ?

    Game not loading for over 13 hours and not one post about it from BB ?? Its up now

    Started by tiggermama, 24.03.22 10:27
    • Replies: 8
    • Views: 11,123
    MuffinMule
    24.03.22 21:55 Go to last post

  14. Achievements not working

    I expect this is know about, but it seems that some of the achievements may not be working, for example completed the "No Pawn Sacrifice" for the...

    Started by Simonmattin, 22.03.22 23:53
    • Replies: 2
    • Views: 1,631
    copycat71
    23.03.22 10:27 Go to last post

  15. Bugged Achievements - Loads not awarding

    Subject says it all really.. Think ive tried for 4 different tribute buildings now, latest was traitors with bows, this along with many others simply...

    Started by Nickolas_Drynn, 19.03.22 18:52
    • Replies: 2
    • Views: 7,678
    copycat71
    20.03.22 16:16 Go to last post

  16. 700 Gunpowder Addys = 700 Gunpowder Resource.

    .

    Started by Kafka-, 26.02.22 12:10
    • Replies: 6
    • Views: 11,427
    Kotugo
    09.03.22 01:30 Go to last post

  17. Can't distinguish mined ore from deposit ore in trade office?

    Hi, I wanted to make an offer to buy gold ore deposit at the trade office, but the offer looks indistinguishable from one to buy already mined ore...

    Started by Usermaatre, 16.02.22 20:44
    2 Pages •
    1 2
    • Replies: 10
    • Views: 3,419
    Nogbad
    04.03.22 04:29 Go to last post

  18. general error, refresh page

    Anyone getting the "general error, refresh page "tab, whilst loading up, can't seem to log in, is it just my machine or are others experiencing this.

    Started by Russellfire366, 03.03.22 10:16
    2 Pages •
    1 2
    • Replies: 11
    • Views: 38,064
    Nogbad
    03.03.22 21:43 Go to last post

  19. Connection Issue

    Since the start of the event, I have not been able to enter the game in the afternoon and evening. I still manage to log in every morning and every...

    Started by GeorgeVonGruby, 18.02.22 14:54
    5 Pages •
    1 2 3 ... 5
    • Replies: 40
    • Views: 19,697
    BB_Trafffer
    03.03.22 15:24 Go to last post

  20. Connection to server lost

    Fellow Settlers Another connection issue started today... Impossible to login from either chrome or opera... How much we can tolerate from such...

    Started by marvistas, 25.02.22 10:08
    • Replies: 9
    • Views: 17,591
    BB_Trafffer
    02.03.22 14:33 Go to last post
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