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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,396
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,864
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 448,938
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,017
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,064
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,179
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Spanish server is down - 13-06-2025

    Hello The Spanish server is down in these moments,... Greetings

    Started by Harry-SP, 13.06.25 15:36
    • Replies: 8
    • Views: 2,987
    Larasxx
    14.06.25 13:28 Go to last post

  2. US server (ares) issues

    I have not been able to log in for more that 2 days now. This morning I was able to get the log in screen, but it won't go past that.

    Started by Tandri, 13.06.25 16:44
    • Replies: 2
    • Views: 1,521
    Larasxx
    14.06.25 05:43 Go to last post

  3. Spanish server

    Hello Probably you've noticed it or maybe not, just in case, ... The Spanish server seems to be "broken", the settlers url doesn't work...

    Started by Harry-SP, 11.06.25 19:07
    • Replies: 5
    • Views: 2,767
    Harry-SP
    12.06.25 14:56 Go to last post

  4. Loading Screen stuck after update

    I cannot login, the loading screen gets stuck at the same point and just stays there forever.

    Started by LordCerveau, 11.06.25 08:56
    2 Pages •
    1 2
    • Replies: 15
    • Views: 2,463
    Kafka-
    11.06.25 17:47 Go to last post

  5. Balanced Geologist hasn't refilled deposits

    After 11 "succesful" searches in LA Server she hasn't refilled any, please fix. And also: is it safe to use Brohmann without loosing mercenaries?

    Started by Sandycat, 20.05.25 13:25
    • Replies: 5
    • Views: 4,283
    Sandycat
    05.06.25 20:24 Go to last post

  6. A new event and...we can't login anymore.. New tradition ubisoft?

    Well we had to wait for it.. But sure... connection has been lost.... And sure...ubisoft doesnt respond.. They never do

    Started by theemutsje, 23.04.25 06:52
    • Replies: 2
    • Views: 1,623
    sylviemother
    03.06.25 16:37 Go to last post

  7. Dutch server

    Hi, am I the only one who cannot contact the Dutch server? Densje144

    Started by Densje144, 08.04.19 19:17
    2 Pages •
    1 2
    • Replies: 12
    • Views: 11,479
    bellejt
    19.05.25 08:22 Go to last post

  8. Polish server does not work - Dolina Odkrywców

    I am reporting a problem on one of polish servers - Dolina Odkrywców. I can log in to my accoount but the game is loading forever and I can't enter...

    Started by Poppyhead, 13.05.25 16:23
    • Replies: 3
    • Views: 1,334
    mroznyCzarek
    13.05.25 19:21 Go to last post

  9. Unable to load game through Steam.

    Hello friends.. I left the game for a long time and then came back to it.. But when I run it from the Steam platform, it does not work:(:(.. Please...

    Started by SXDDX32, 11.05.25 12:11
    • Replies: 2
    • Views: 1,654
    Simonthe1
    12.05.25 16:26 Go to last post

  10. account compromised

    Hi, I would like to know how many times ubisoft wants me to change my password! I changed it 5 times or more a few months ago, and now I have changed...

    Started by Pamissou, 06.05.25 11:53
    • Replies: 0
    • Views: 747
    Pamissou
    06.05.25 11:53 Go to last post

  11. no gems

    I bought gems 24/04/2025 still have not received but what makes it even worser is NO ONE has contacted me and ive sent 4 tickets no word not a how...

    Started by Debbzz, 06.05.25 03:11
    • Replies: 0
    • Views: 635
    Debbzz
    06.05.25 03:11 Go to last post

  12. Quest doesn't count buffes on building

    For the quest Starfall / Altered State / Eerie Spires, I buffed the building Advanced Toolmaker and I'm making 56 units, but the quest counts only 28...

    Started by Meslamtaea, 04.05.25 18:29
    • Replies: 1
    • Views: 582
    Qualan
    05.05.25 13:19 Go to last post

  13. explorers unable to find treasure

    over the last two/three days I have been getting explorers unable to find treasure there's a code with it but i didnot catch it I'll update in...

    Started by Margowicz1, 27.04.25 19:53
    • Replies: 1
    • Views: 710
    Pier
    02.05.25 04:02 Go to last post

  14. Generals gone with today server crash

    Hi, I bought 2 gem pack with generals (paid few hundred of $) then they more of them gone today What happened? I sent them to the YWC (young...

    Started by Shadowvzs87, 24.04.25 07:53
    1 Attachment(s)
    • Replies: 2
    • Views: 871
    Shadowvzs87
    25.04.25 05:30 Go to last post

  15. guild market

    are you ever going to change it or is it just a screw you lot we're out (ubi point of view)?

    Started by Margowicz1, 15.04.25 09:25
    • Replies: 2
    • Views: 1,749
    Margowicz1
    19.04.25 13:47 Go to last post

  16. Happy BAD SERVER Easter event?

    Am I the only one not being able to log back in the game (again)? :/

    Started by silvioito, 15.04.25 06:42
    • Replies: 2
    • Views: 753
    Margowicz1
    15.04.25 09:24 Go to last post

  17. Unknown ID and Combat Academy Problem

    Hello, I've been getting weird bugs in the game for a very long time (for years). I've opened a ticket with the support team about it before, and...

    Started by Agony, 07.01.25 19:36
    • Replies: 4
    • Views: 3,682
    qTelemnar
    04.04.25 09:39 Go to last post

  18. Test server bug(i do not know how to get to test forum, i am just helping a person)

    Hi Devs [PXL]Dappadon named so on Northisle server, has been playing on test server and got the package with fluffy bute explorer to play around...

    Started by pensio, 01.04.25 19:10
    • Replies: 1
    • Views: 1,626
    Qualan
    02.04.25 10:11 Go to last post

  19. oil mill + oil refinery not working right

    oil mill is not working right. it,s putting 8 when it should be putting out 25 oil refinery is not working right . it,s putting out 49 when it...

    Started by saloman, 17.05.23 12:09
    • Replies: 5
    • Views: 12,165
    casel0gic
    02.04.25 00:15 Go to last post

  20. Angry 3rd Event with Login Problems

    This event, marks the 3rd event, since Halloween 2024, where at the last days of an event, and especially over the weekend, the game becomes...

    Started by BlackHeat, 24.02.25 15:29
    4 Pages •
    1 2 3 ... 4
    • Replies: 30
    • Views: 10,006
    Cheetah2_777
    14.03.25 19:28 Go to last post
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