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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 372,885
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,228
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 454,967
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,137
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,186
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 416,988
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Gems rewards for leveling

    There were two levels I was supposed to get gems rewards but I am 99% sure they weren't added to my total. Hitting lvl 48 and hitting lvl 55. I...

    Started by Larasxx, 20.06.25 11:17
    • Replies: 0
    • Views: 2,210
    Larasxx
    20.06.25 11:17 Go to last post

  2. US server (ares) issue

    Unable to log in since Friday the 13th, 2025, steps taken to resolve as follows: Note have tried to use two different laptops 1) Clearer...

    Started by brockz1983, 17.06.25 02:33
    • Replies: 4
    • Views: 3,067
    LouiseM
    19.06.25 02:28 Go to last post

  3. still cant log in since friday (please also postphone the event)

    https://www.thesettlersonline.net/en/home still cant log in and people that are playing use unofficial launchers to play ( the unity luancher that...

    Started by darkmobius, 16.06.25 09:51
    2 Pages •
    1 2
    • Replies: 11
    • Views: 2,260
    darkmobius
    17.06.25 17:04 Go to last post

  4. missing generals

    Quartermaster not listed anywhere with all troops on way from lost city ?

    Started by Robse78, 16.06.25 20:02
    • Replies: 2
    • Views: 1,332
    Robse78
    16.06.25 20:32 Go to last post

  5. the version of my settlers homepge doesnt work

    https://www.thesettlersonline.net/en/home this link shows up a white loading screen and i cant join into my server via that.. normally it shows a...

    Started by darkmobius, 12.06.25 09:48
    2 Pages •
    1 2
    • Replies: 11
    • Views: 3,142
    darkmobius
    16.06.25 04:55 Go to last post

  6. Account hacked

    Hello, my Ubisoft account was hacked. I have technical problem with getting back my UBI acc and technical support is bad. TSO login is tied to a...

    Started by Prvi, 14.06.25 16:34
    • Replies: 1
    • Views: 1,791
    Qualan
    15.06.25 14:53 Go to last post

  7. forum since 'update'

    can you please fix the forum - since the update it has moved to the hard right and I can't even see everything. It is like you decreased the right...

    Started by Larasxx, 14.06.25 15:32
    • Replies: 0
    • Views: 2,720
    Larasxx
    14.06.25 15:32 Go to last post

  8. Spanish server is down - 13-06-2025

    Hello The Spanish server is down in these moments,... Greetings

    Started by Harry-SP, 13.06.25 15:36
    • Replies: 8
    • Views: 3,359
    Larasxx
    14.06.25 13:28 Go to last post

  9. US server (ares) issues

    I have not been able to log in for more that 2 days now. This morning I was able to get the log in screen, but it won't go past that.

    Started by Tandri, 13.06.25 16:44
    • Replies: 2
    • Views: 1,733
    Larasxx
    14.06.25 05:43 Go to last post

  10. Spanish server

    Hello Probably you've noticed it or maybe not, just in case, ... The Spanish server seems to be "broken", the settlers url doesn't work...

    Started by Harry-SP, 11.06.25 19:07
    • Replies: 5
    • Views: 2,980
    Harry-SP
    12.06.25 14:56 Go to last post

  11. Loading Screen stuck after update

    I cannot login, the loading screen gets stuck at the same point and just stays there forever.

    Started by LordCerveau, 11.06.25 08:56
    2 Pages •
    1 2
    • Replies: 15
    • Views: 2,735
    Kafka-
    11.06.25 17:47 Go to last post

  12. Balanced Geologist hasn't refilled deposits

    After 11 "succesful" searches in LA Server she hasn't refilled any, please fix. And also: is it safe to use Brohmann without loosing mercenaries?

    Started by Sandycat, 20.05.25 13:25
    • Replies: 5
    • Views: 4,390
    Sandycat
    05.06.25 20:24 Go to last post

  13. A new event and...we can't login anymore.. New tradition ubisoft?

    Well we had to wait for it.. But sure... connection has been lost.... And sure...ubisoft doesnt respond.. They never do

    Started by theemutsje, 23.04.25 06:52
    • Replies: 2
    • Views: 1,670
    sylviemother
    03.06.25 16:37 Go to last post

  14. Dutch server

    Hi, am I the only one who cannot contact the Dutch server? Densje144

    Started by Densje144, 08.04.19 19:17
    2 Pages •
    1 2
    • Replies: 12
    • Views: 11,620
    bellejt
    19.05.25 08:22 Go to last post

  15. Polish server does not work - Dolina Odkrywców

    I am reporting a problem on one of polish servers - Dolina Odkrywców. I can log in to my accoount but the game is loading forever and I can't enter...

    Started by Poppyhead, 13.05.25 16:23
    • Replies: 3
    • Views: 1,376
    mroznyCzarek
    13.05.25 19:21 Go to last post

  16. Unable to load game through Steam.

    Hello friends.. I left the game for a long time and then came back to it.. But when I run it from the Steam platform, it does not work:(:(.. Please...

    Started by SXDDX32, 11.05.25 12:11
    • Replies: 2
    • Views: 1,717
    Simonthe1
    12.05.25 16:26 Go to last post

  17. account compromised

    Hi, I would like to know how many times ubisoft wants me to change my password! I changed it 5 times or more a few months ago, and now I have changed...

    Started by Pamissou, 06.05.25 11:53
    • Replies: 0
    • Views: 776
    Pamissou
    06.05.25 11:53 Go to last post

  18. no gems

    I bought gems 24/04/2025 still have not received but what makes it even worser is NO ONE has contacted me and ive sent 4 tickets no word not a how...

    Started by Debbzz, 06.05.25 03:11
    • Replies: 0
    • Views: 741
    Debbzz
    06.05.25 03:11 Go to last post

  19. Quest doesn't count buffes on building

    For the quest Starfall / Altered State / Eerie Spires, I buffed the building Advanced Toolmaker and I'm making 56 units, but the quest counts only 28...

    Started by Meslamtaea, 04.05.25 18:29
    • Replies: 1
    • Views: 671
    Qualan
    05.05.25 13:19 Go to last post

  20. explorers unable to find treasure

    over the last two/three days I have been getting explorers unable to find treasure there's a code with it but i didnot catch it I'll update in...

    Started by Margowicz1, 27.04.25 19:53
    • Replies: 1
    • Views: 790
    Pier
    02.05.25 04:02 Go to last post
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