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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,385
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 158,311
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,383,569
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 170,930
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 786,494
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,148
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Lightbulb Invisible Hunters - FireFox

    Running on FireFox, the Hunters buildings Level 2 are not showing at all. Even though thay are there as you can see in the image in the attachment....

    Started by Pacifica, 18.06.12 10:39
    1 Attachment(s)
    • Replies: 1
    • Views: 6,867
    Tierarzt
    18.06.12 12:31 Go to last post

  2. Experiance(on lvl bar)

    I understand you can see xp gained at a lvl+xp needed to next lvl by clicking your lvl bar uynder your avtar.However i see nothing on doing this on...

    Started by mantric1950, 15.06.12 06:28
    • Replies: 3
    • Views: 3,244
    mantric1950
    18.06.12 06:24 Go to last post

  3. I have iron in my star-menu, but I can't use it

    I have couple of iron-rewards from some previous quests in my star-menu, but I can't use it. When I open my star-menu, and click on the iron, I...

    Started by Jugi, 17.06.12 13:18
    • Replies: 2
    • Views: 7,412
    Jugi
    18.06.12 05:44 Go to last post

  4. bandit camp

    I just attacked a camp. 100 recruits, 1 general killed. On the combat simulator http://settlersonlinesimulator.com/dso_kampfsimulator/en/ it said...

    Started by Zonker, 17.06.12 07:29
    • Replies: 2
    • Views: 37,939
    Zonker
    17.06.12 20:46 Go to last post

  5. Buildings produce goods while stopped

    When producing gold bars and coins I try to have the gold smelter and coinage buffed at all times. When I have no stock of the raw materials I stop...

    Started by AstonMartin, 17.06.12 11:10
    • Replies: 0
    • Views: 3,582
    AstonMartin
    17.06.12 11:10 Go to last post

  6. My Soldier Gone after back from EC Event

    Helo Dev pls help, just finish my 2nd EC event and back with all general in town, then after checking my troops, all my 100++ soldier is gone, were...

    Started by AragnorK, 16.06.12 04:03
    • Replies: 2
    • Views: 7,872
    Nineworlds
    16.06.12 13:13 Go to last post

  7. Help request: Need to add exclusion to settlers in my intrusion prevention app

    I got McAfee on my machine and I see that its blocking flash related procedure when I try to start the game. I would like to add some exclusions to...

    Started by H0PE, 14.06.12 07:30
    • Replies: 1
    • Views: 7,960
    MuffinMule
    15.06.12 21:05 Go to last post

  8. Building licences not added

    After demolishing 2 of my exhausted copper mines today, I did not get those 2 building licences back. Can anything be done about it?

    Started by Pcelicamaja, 15.06.12 09:53
    • Replies: 2
    • Views: 7,033
    Pcelicamaja
    15.06.12 10:28 Go to last post

  9. Problem with getting TSO to load

    Hi - I can't get TSO to load using firefox on my PC (it load fine on IE on the PC and firefox on the laptop). I've cleared cookies but still just get...

    Started by Albert_the_dopey, 13.06.12 19:20
    • Replies: 3
    • Views: 18,782
    Albert_the_dopey
    15.06.12 06:09 Go to last post

  10. Unhappy Daily quests disappearing

    For the last 2 days I have had daily quests disappear, I did the quest to get the footballs and the other daily quest also disappeared. This means...

    Started by Sturm-Longblade, 15.06.12 02:42
    • Replies: 0
    • Views: 6,040
    Sturm-Longblade
    15.06.12 02:42 Go to last post

  11. News tilte: Maintainance

    The title should be 14.06.2012 instead of 14.16.2012.

    Started by Fangore, 14.06.12 22:47
    • Replies: 0
    • Views: 3,722
    Fangore
    14.06.12 22:47 Go to last post

  12. End of Content.. players are leaving

    Lately i am seeing more and more high level players leaving the game. I think what is causing is, is a lack of content of game material after an...

    Started by Mystic, 14.06.12 20:34
    • Replies: 0
    • Views: 6,211
    Mystic
    14.06.12 20:34 Go to last post

  13. Unhappy Gold payment bug?

    Hi! I had a deal with someone here and he claims that he declined my offer, but at my side it said "accepted" I lost 400 gold. Is there a bug or...

    Started by Frifant, 14.06.12 19:34
    bug, gold, payment
    • Replies: 0
    • Views: 2,591
    Frifant
    14.06.12 19:34 Go to last post

  14. level up past 36 did not upgrade opponents in next EC adventures

    Hi there! I like to report following: I start adventure EC at level 35 and after first adventure I have passed to level 36. In spite of that, level...

    Started by veronix31, 08.06.12 14:21
    1 Attachment(s)
    • Replies: 4
    • Views: 15,182
    Nukar
    14.06.12 19:04 Go to last post

  15. Exclamation "Pavement" Waiting Quest Broken

    Earlier today ingame, I enquired about why I couldn't complete Waiting Quests if I had fulfilled the requirements. I was told as long as two Daily...

    Started by Tiletron, 14.06.12 15:52
    pavement, waiting quests
    • Replies: 1
    • Views: 6,083
    Tierarzt
    14.06.12 16:44 Go to last post

  16. Cannot login.

    My brother Aglarkhaphur can login to the game for a week now. He can login to the thesettlersonline website but is immediately redirected to the...

    Started by Nusaybah, 09.06.12 10:01
    ticket login sandycove
    • Replies: 8
    • Views: 8,201
    NaughtyByNature
    14.06.12 15:12 Go to last post

  17. Deposit search

    This morning I sent out my Geo for a coal deposit. Apparently while I was in an adv map, the 4 hours were completed. But instead of finding the...

    Started by Belicio, 14.06.12 11:50
    • Replies: 0
    • Views: 4,578
    Belicio
    14.06.12 11:50 Go to last post

  18. Question Daily not possible - Adventure Island of the pirates

    Goodday, Yesterday I received the daily quest, Island of the Pirates adventure. Yet I don't receive the mail containing the startup of the...

    Started by Landarean, 13.06.12 09:57
    • Replies: 2
    • Views: 17,424
    SirRoy
    13.06.12 23:50 Go to last post

  19. where is my footballl tournament part 2 gone?

    i completed the first part of the football tournament and the second part never appeared, even though I recieved the experience award for completing...

    Started by princess_ashrak, 13.06.12 17:12
    • Replies: 2
    • Views: 6,539
    SirRoy
    13.06.12 23:48 Go to last post

  20. Farms missing settler

    Hello, I build 12 farms but was missing some settlers at the time. So I started to upgrade them, till lvl 3 by that time I was still missing...

    Started by Guenivere, 13.06.12 14:34
    • Replies: 2
    • Views: 5,824
    Guenivere
    13.06.12 16:23 Go to last post
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