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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 383,092
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,748
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 465,183
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,695
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,695
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 423,083
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Geologist can't find deposits

    Hi. I sent out my geologist to find a coal deposit and got the message that he couldn't find one even though i own sector 7. After that, i sent him...

    Started by Yunithium, 26.06.12 04:58
    • Replies: 0
    • Views: 10,339
    Yunithium
    26.06.12 04:58 Go to last post

  2. ETA on parrot cheat fix? or is it now considered a feature?

    nt

    Started by Qualan, 25.06.12 16:12
    • Replies: 1
    • Views: 525,724
    Nukar
    25.06.12 16:42 Go to last post

  3. sleep mode going on and off by it self

    i put my pinewood sawmills on sleep mode a few hours later my hardwood sawmills forresters coking plants pinewood cutters fisheries were all going...

    Started by davejohn, 25.06.12 04:05
    • Replies: 2
    • Views: 66,664
    davejohn
    25.06.12 12:38 Go to last post

  4. football event....

    i have reported this already and as yet recieved no reply !!! the football event bugged out on me on the 2nd day i cant move my generals to the...

    Started by ATHTHEMANIAC, 25.06.12 08:45
    • Replies: 6
    • Views: 22,716
    ATHTHEMANIAC
    25.06.12 09:59 Go to last post

  5. gems

    i try and by gems and i click on by and i put me bk to the top of the screen, any ideas?

    Started by mcmental, 23.06.12 16:51
    • Replies: 1
    • Views: 2,719
    BB_Azariel
    25.06.12 08:38 Go to last post

  6. Message Banned

    we have a friend "Celdinumbra", when we try to go to his island we get the message "Banned", (for further information contact suport), this is the...

    Started by Morphy, 23.06.12 13:36
    • Replies: 1
    • Views: 7,248
    BB_Azariel
    25.06.12 08:31 Go to last post

  7. Exclamation Firefox load issue

    Can get the game to load with other browsers but Firefox won't now for some strange reason. Have uninstalled and reinstalled, cleared the cache and...

    Started by Drakonix-S, 16.06.12 10:36
    failure, firefox, launch 1 Attachment(s)
    • Replies: 9
    • Views: 87,534
    BB_Azariel
    25.06.12 08:29 Go to last post

  8. bug with pinewood cutter en with travelling genera

    Hello, I want to report two bugs: 1) I've build a pinewood cutter who thinks there is no pinewood around him. But there are loads of pinewood...

    Started by Axe_, 24.06.12 12:06
    bugs
    • Replies: 0
    • Views: 9,730
    Axe_
    24.06.12 12:06 Go to last post

  9. bug error quest neighborly help

    i received at least 25 buffs from friends......!!! for the quest i need 1...... and the quest don't count 1 off, so this quest stuck!

    Started by universum, 15.04.12 17:20
    • Replies: 1
    • Views: 3,402
    immjg
    24.06.12 11:13 Go to last post

  10. Building bug

    Dear Settlers Online, I was not really happy when I understood from Help chat group that I need to destroy 10 level 2 and 1 level 3 buildings...

    Started by IvanTodorov, 24.06.12 07:55
    • Replies: 0
    • Views: 2,906
    IvanTodorov
    24.06.12 07:55 Go to last post

  11. No reward from finishing an adventure

    It would be nice, if a big warning is shown, stating the minimum effort you have to put into an adventure to qualify for the reward.

    Started by Mooh, 23.06.12 22:19
    • Replies: 3
    • Views: 14,099
    Dopey
    24.06.12 06:37 Go to last post

  12. lastest update

    having all sorts of issues since the last update... WTF?

    Started by MasteroftheHouse, 21.06.12 16:04
    • Replies: 5
    • Views: 20,214
    Eddingham
    23.06.12 23:16 Go to last post

  13. General warping over the battlefield during blocks.

    It looked like i did a successful block, the 2nd general was fighting the leader camp for a while before the blocking general retreated. But it seems...

    Started by Mooh, 23.06.12 22:11
    • Replies: 0
    • Views: 5,938
    Mooh
    23.06.12 22:11 Go to last post

  14. Virtualy impossible to send a ticket to support

    Sadly it's impossible to send a ticket to support, apparently they either don't exist or don't have an e-mail-adress. What i wanted to bring to...

    Started by Grow, 21.06.12 16:57
    • Replies: 4
    • Views: 14,231
    Kompolaga
    23.06.12 16:39 Go to last post

  15. problema

    non riesco a finire la quest Waiting quest traveling fare non mi fa produce at least 5 fish platter(s)

    Started by fratetak, 23.06.12 08:01
    • Replies: 2
    • Views: 5,089
    Morphy
    23.06.12 13:45 Go to last post

  16. longbow bug

    i hade a bug for longbows they dont do the damage what they are writen in unit description why???? i i hawe 32 longbows is supose to do 960-1920with...

    Started by ilograms, 22.06.12 11:18
    • Replies: 0
    • Views: 4,076
    ilograms
    22.06.12 11:18 Go to last post

  17. Exclamation Strange Population Bug

    I've just made it to Lvl 18 and I have the resources to add more troops to my army, but the game won't let me. I have enough space for the increase...

    Started by Tiletron, 21.06.12 14:32
    population bug, troops
    • Replies: 1
    • Views: 8,991
    Landarean
    22.06.12 08:26 Go to last post

  18. Unhappy Blank Page

    The page http://www.thesettlersonline.com/en/play is simply a white blank page. Nothing at all!? Have tried different browsers and reloading but it's...

    Started by Ceridwen, 21.06.12 23:49
    blank page, can't log in
    • Replies: 2
    • Views: 54,967
    Eevi
    22.06.12 06:00 Go to last post

  19. Exclamation Cant Play on FireFox & IE is glitchy

    Ok, i have tried everything to make my FF work and it did for one play session then it went back to never work again -like i resetted the FF...

    Started by Bumchakalaka, 25.12.11 06:19
    • Replies: 9
    • Views: 59,264
    Tun33T
    21.06.12 21:51 Go to last post

  20. please consider carefully the consequences of the new pathfinding

    Hi there, I have been testing (tso) the new features and found discouraging consequences with the new pathfinding scheme. Having tried 'outlaws'...

    Started by aklbr, 21.06.12 15:41
    • Replies: 0
    • Views: 12,259
    aklbr
    21.06.12 15:41 Go to last post
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