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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,389
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,365
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,395
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,903
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,854
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,291
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. gems

    i try and by gems and i click on by and i put me bk to the top of the screen, any ideas?

    Started by mcmental, 23.06.12 16:51
    • Replies: 1
    • Views: 2,696
    BB_Azariel
    25.06.12 08:38 Go to last post

  2. Message Banned

    we have a friend "Celdinumbra", when we try to go to his island we get the message "Banned", (for further information contact suport), this is the...

    Started by Morphy, 23.06.12 13:36
    • Replies: 1
    • Views: 7,241
    BB_Azariel
    25.06.12 08:31 Go to last post

  3. Exclamation Firefox load issue

    Can get the game to load with other browsers but Firefox won't now for some strange reason. Have uninstalled and reinstalled, cleared the cache and...

    Started by Drakonix-S, 16.06.12 10:36
    failure, firefox, launch 1 Attachment(s)
    • Replies: 9
    • Views: 87,234
    BB_Azariel
    25.06.12 08:29 Go to last post

  4. bug with pinewood cutter en with travelling genera

    Hello, I want to report two bugs: 1) I've build a pinewood cutter who thinks there is no pinewood around him. But there are loads of pinewood...

    Started by Axe_, 24.06.12 12:06
    bugs
    • Replies: 0
    • Views: 9,711
    Axe_
    24.06.12 12:06 Go to last post

  5. bug error quest neighborly help

    i received at least 25 buffs from friends......!!! for the quest i need 1...... and the quest don't count 1 off, so this quest stuck!

    Started by universum, 15.04.12 17:20
    • Replies: 1
    • Views: 3,368
    immjg
    24.06.12 11:13 Go to last post

  6. Building bug

    Dear Settlers Online, I was not really happy when I understood from Help chat group that I need to destroy 10 level 2 and 1 level 3 buildings...

    Started by IvanTodorov, 24.06.12 07:55
    • Replies: 0
    • Views: 2,879
    IvanTodorov
    24.06.12 07:55 Go to last post

  7. No reward from finishing an adventure

    It would be nice, if a big warning is shown, stating the minimum effort you have to put into an adventure to qualify for the reward.

    Started by Mooh, 23.06.12 22:19
    • Replies: 3
    • Views: 14,070
    Dopey
    24.06.12 06:37 Go to last post

  8. lastest update

    having all sorts of issues since the last update... WTF?

    Started by MasteroftheHouse, 21.06.12 16:04
    • Replies: 5
    • Views: 20,196
    Eddingham
    23.06.12 23:16 Go to last post

  9. General warping over the battlefield during blocks.

    It looked like i did a successful block, the 2nd general was fighting the leader camp for a while before the blocking general retreated. But it seems...

    Started by Mooh, 23.06.12 22:11
    • Replies: 0
    • Views: 5,932
    Mooh
    23.06.12 22:11 Go to last post

  10. Virtualy impossible to send a ticket to support

    Sadly it's impossible to send a ticket to support, apparently they either don't exist or don't have an e-mail-adress. What i wanted to bring to...

    Started by Grow, 21.06.12 16:57
    • Replies: 4
    • Views: 14,218
    Kompolaga
    23.06.12 16:39 Go to last post

  11. problema

    non riesco a finire la quest Waiting quest traveling fare non mi fa produce at least 5 fish platter(s)

    Started by fratetak, 23.06.12 08:01
    • Replies: 2
    • Views: 5,062
    Morphy
    23.06.12 13:45 Go to last post

  12. longbow bug

    i hade a bug for longbows they dont do the damage what they are writen in unit description why???? i i hawe 32 longbows is supose to do 960-1920with...

    Started by ilograms, 22.06.12 11:18
    • Replies: 0
    • Views: 4,067
    ilograms
    22.06.12 11:18 Go to last post

  13. Exclamation Strange Population Bug

    I've just made it to Lvl 18 and I have the resources to add more troops to my army, but the game won't let me. I have enough space for the increase...

    Started by Tiletron, 21.06.12 14:32
    population bug, troops
    • Replies: 1
    • Views: 8,950
    Landarean
    22.06.12 08:26 Go to last post

  14. Unhappy Blank Page

    The page http://www.thesettlersonline.com/en/play is simply a white blank page. Nothing at all!? Have tried different browsers and reloading but it's...

    Started by Ceridwen, 21.06.12 23:49
    blank page, can't log in
    • Replies: 2
    • Views: 54,311
    Eevi
    22.06.12 06:00 Go to last post

  15. Exclamation Cant Play on FireFox & IE is glitchy

    Ok, i have tried everything to make my FF work and it did for one play session then it went back to never work again -like i resetted the FF...

    Started by Bumchakalaka, 25.12.11 06:19
    • Replies: 9
    • Views: 59,233
    Tun33T
    21.06.12 21:51 Go to last post

  16. please consider carefully the consequences of the new pathfinding

    Hi there, I have been testing (tso) the new features and found discouraging consequences with the new pathfinding scheme. Having tried 'outlaws'...

    Started by aklbr, 21.06.12 15:41
    • Replies: 0
    • Views: 12,243
    aklbr
    21.06.12 15:41 Go to last post

  17. Cant logg in game chat

    Cant use chat ingame, it says only "news" anyone knows anything bout it ?

    Started by Pachanga, 21.06.12 14:34
    • Replies: 4
    • Views: 8,069
    BB_Azariel
    21.06.12 14:53 Go to last post

  18. The bugs keep coming

    Finally I managed to log in to the game, it worked yay.. For a couple of minutes that is.. I refreshed the game and now Im stuck on the same screen,...

    Started by Gambleros, 21.06.12 10:51
    • Replies: 2
    • Views: 5,182
    BB_Azariel
    21.06.12 13:46 Go to last post

  19. Can't log in...

    Can't get passed the light blue loading screen, anyone having the same problem?

    Started by Gambleros, 21.06.12 09:28
    • Replies: 0
    • Views: 7,096
    Gambleros
    21.06.12 09:28 Go to last post

  20. Buffs gone and nothing happened

    I tried to buff two separate buildings and although 5 of my buffs disappeared none of those two buildings were buffed.... :mad:

    Started by TheNemcik, 19.06.12 21:12
    • Replies: 1
    • Views: 15,045
    BB_Azariel
    20.06.12 09:58 Go to last post
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