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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 39,714
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 155,870
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,378,875
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 169,591
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 781,728
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 185,468
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Angry This is make me crazy!!!

    almost one weeks I did not get login reward, all the reward is disappeared!!! and then the whole screen go black ...WHAT HAPPENED TO THIS GAME!! I...

    Started by DHANI24, 24.05.12 09:43
    • Replies: 2
    • Views: 8,067
    DHANI24
    26.05.12 02:53 Go to last post

  2. Unhappy Missing gold ore

    Hello people, I have the quest: obtaint at least 50 gold ore through trade and make 50 gold ore availeble in your storage. I stopped my gold...

    Started by Fjordjuh, 25.05.12 20:52
    • Replies: 1
    • Views: 3,032
    TheBadger
    25.05.12 21:16 Go to last post

  3. Victor the vicious adventure

    hey really want to speak to somebody who can help so if they can get in touch with me id much appreciate it... ive had a big problem with victor the...

    Started by Stoid2012, 25.05.12 19:33
    • Replies: 0
    • Views: 13,977
    Stoid2012
    25.05.12 19:33 Go to last post

  4. help me

    I pay the gem krystals but not take den gems

    Started by tasosmajin, 25.05.12 17:02
    • Replies: 0
    • Views: 1,483
    tasosmajin
    25.05.12 17:02 Go to last post

  5. can not connect or log in

    for some reason i can not connect to the site let alone log in.. at the moment of writing this i am using a broadband mobile dongle as it was the...

    Started by hades8840, 25.05.12 12:00
    • Replies: 2
    • Views: 20,790
    Sanddollar
    25.05.12 16:27 Go to last post

  6. Lightbulb Returning General Storehouse & Production Buildings (Buggy Square!)

    A Bug that is created By general returning from adventure General prevents settlers accessing Storehouse or production building (I doubt this will...

    Started by TheBadger, 25.05.12 16:11
    1 Attachment(s)
    • Replies: 0
    • Views: 11,700
    TheBadger
    25.05.12 16:11 Go to last post

  7. Smile Double Rewards appears, but only one is useful

    Hi, I recently noticed when I win a battle the loot price appears twice, but when I applied it to the major house, one of them do nothing, and...

    Started by Wolfenio, 25.05.12 02:06
    • Replies: 1
    • Views: 6,597
    Qualan
    25.05.12 02:11 Go to last post

  8. Unhappy Flash t?

    I have tried installing on notebook but says I have not got Flash T installed, have installed latest flash player but still no joy. Can't find...

    Started by grindle, 23.05.12 20:04
    flashplayer
    • Replies: 1
    • Views: 10,370
    BB_Azariel
    24.05.12 09:10 Go to last post

  9. No quest rewards-- daily bug?

    So this is the 4th day in a row i have finished my daily quest and not gotten the reward emailed to me. every day i put in my support ticket and hear...

    Started by paxdruidia, 22.05.12 02:56
    • Replies: 7
    • Views: 11,616
    Tierarzt
    23.05.12 15:11 Go to last post

  10. Adventure Invite Problem

    I invite one friend to join my adventure and he didn't accept in 8 hours. Now his invitation in game mail disappeared and can't join. But in my...

    Started by Elisiss, 14.05.12 10:58
    1 Attachment(s)
    • Replies: 4
    • Views: 8,778
    BB_Azariel
    23.05.12 13:28 Go to last post

  11. Arrow Player level status.

    My log-on profile has developed a loop and cannot advance in the game, due to a dis-function when completing the last quest. has anyone had this...

    Started by Muzz2, 22.05.12 18:03
    locked., profile
    • Replies: 1
    • Views: 3,407
    BB_Azariel
    23.05.12 13:16 Go to last post

  12. trade offer

    i can't make a trade offer because the trade menu does not fade in the game window.

    Started by drupke, 11.04.12 02:46
    • Replies: 2
    • Views: 6,074
    BB_Azariel
    23.05.12 13:14 Go to last post

  13. Error: "Connecting to chat server"

    The grey 'square' keeps loading with the message 'connecting to chat server'. The rest of the game works fine, but it means that all chat and trade...

    Started by RacerRoen, 21.05.12 20:01
    • Replies: 1
    • Views: 4,647
    BB_Azariel
    23.05.12 13:04 Go to last post

  14. lossing pine logs

    I have 15 pine wood cutters and 25 pine wood foresters and i have 11 cokingplants than I get pine pine logs from the silent 6 k cutters a day have I...

    Started by heinwe, 23.05.12 09:08
    • Replies: 0
    • Views: 5,815
    heinwe
    23.05.12 09:08 Go to last post

  15. missing pinewood logs

    I have 15 pine wood cutters and 25 pine wood foresters and cokingplants than I have 11 festivals with the pinewood logs to pine logs per day but yet...

    Started by heinwe, 23.05.12 08:23
    • Replies: 0
    • Views: 5,193
    heinwe
    23.05.12 08:23 Go to last post

  16. Can't connect to the chat server

    Chat server login failed, but the rest work fine. Pls check my prob admin.:(

    Started by MonteCristo, 25.02.12 02:01
    • Replies: 7
    • Views: 13,646
    RacerRoen
    21.05.12 20:05 Go to last post

  17. Quild TAG chanced.

    I was visiting in my friends "city" and after that i got his quild tag in front of my name... Refreshed the browser and it chanced back to my own.

    Started by AliasW, 21.05.12 11:29
    • Replies: 0
    • Views: 2,052
    AliasW
    21.05.12 11:29 Go to last post

  18. Exclamation explorer treasure is still being repeated

    when the pop up message told me that my explorer found treasure after a six hour search i went to mail and accepted it then got a pop up message...

    Started by Major-Major, 20.05.12 21:00
    bug, double, duplicate, explorer, treasure
    • Replies: 1
    • Views: 6,816
    BB_Azariel
    21.05.12 09:31 Go to last post

  19. How would i become a mod on this game

    How do i become a mod in this game

    Started by GRUBBED, 20.05.12 00:15
    • Replies: 1
    • Views: 3,704
    BB_Azariel
    21.05.12 09:14 Go to last post

  20. Hardwood production chains stop delivering when hardwood storage is full

    Last night my storage for Hardwood was maxed out. While this was full the game would no longer allow Hardwood Planks or longbows to be delivered to...

    Started by yurick, 20.05.12 23:05
    • Replies: 0
    • Views: 19,460
    yurick
    20.05.12 23:05 Go to last post
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