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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    • Threads: 69
    • Posts: 1,431
  1. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 183,598
    27.07.17 15:21 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 37,905
    13.11.23 03:13 Go to last post
  3. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  4. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 148,630
    08.11.23 11:58 Go to last post
  5. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,367,091
    18.08.23 10:52 Go to last post
  6. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 166,584
    13.01.22 17:09 Go to last post
  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 770,551
    26.12.20 06:44 Go to last post
  1. Temporary colony slot

    Has there been a change of recent, regarding temporary colony slots? Instead of getting locked after the very temporary colony is either conquered or...

    Started by Linerl, 05.06.17 17:53
    2 Pages
    1 2
    • Replies: 15
    • Views: 34,236
    19.09.18 07:08 Go to last post
  2. test

    test

    Started by Underdog-the-1, 19.02.19 18:56
    • Replies: 1
    • Views: 2,661
    20.02.19 07:05 Go to last post
  3. Test game Cant log in.

    I cant log in to the Test server game. When I go to the home page via the same bookmark that I've used for I dont know how long or voa Google I get a...

    Started by Slayerbruce, 05.01.15 10:41
    • Replies: 1
    • Views: 2,026
    08.01.15 21:24 Go to last post
  4. Test Server

    I cant log on test server like one month, it shows me error every time, please help!

    Started by KrstaDiplomat, 07.09.13 11:02
    • Replies: 2
    • Views: 1,904
    07.09.13 14:56 Go to last post
  5. Test server has 2 versions going on

    We have been directed via the News page to go to the test server on numerous occasions, but I have to report that there appears to be 2 different...

    Started by Thejollyone, 31.03.14 18:34
    • Replies: 1
    • Views: 7,223
    31.03.14 18:39 Go to last post
  6. test server issues

    cant log in to testserver at all for 2 days now both sandycove an test uses same fb acc but all i get when trying to login is landingpage5 i have my...

    Started by QueenB76, 17.08.20 10:06
    • Replies: 6
    • Views: 11,183
    23.08.20 22:01 Go to last post
  7. Test server: Main quest, New Settlers

    Buying the settlers went fine. The issue began when I tried to add the 25 population to the mayor house. Nothing happened for 5 minutes of waiting so...

    Started by Safron, 10.08.12 14:31
    • Replies: 2
    • Views: 11,041
    10.08.12 14:58 Go to last post
  8. Testing server is USELESS!!!!!!! This game is NOT a patch on S3!

    3 days and several attempts to log on. Managed it once and then it crashed imediately!!!!!!! IF THERE ARE ISSUES AND BB must know that there are...

    Started by megadethmaniac, 12.08.12 15:16
    • Replies: 2
    • Views: 4,961
    12.08.12 15:53 Go to last post
  9. testserver is not reachable due to an 500 Internal Server Error

    I would have posted this on the test server but I get the message that the site is forbidden further trying gets an error message An...

    Started by wintertime, 31.01.24 22:03
    • Replies: 2
    • Views: 6,261
    01.02.24 11:34 Go to last post
  10. Text seems wrong and may confuse

    In the provisions house the is a tab under resources Granite transformation. But in the text it says increases marble by 50.This should read Granite.

    Started by Grax, 12.12.11 09:09
    • Replies: 0
    • Views: 9,661
    12.12.11 09:09 Go to last post
  11. Text sharpness randomly fluctuating on buildings

    I have three buildings upgrading next to each other. The 0% that is visible on all three is sometimes completely white with blurry undefined edges....

    Started by KaDargo, 20.07.21 14:02
    • Replies: 0
    • Views: 877
    20.07.21 14:02 Go to last post
  12. Exclamation Text thing

    So when you build max building and if you have time to try to build one more before last is noted you get a alert box whit unknown thing inside...

    Started by Swordsteel, 05.10.12 21:26
    missing text
    • Replies: 0
    • Views: 1,833
    05.10.12 21:26 Go to last post
  13. Text wrong in new prov house

    In the new prov house the text for "Gamekeeper Snack" and "Rare fish food" is different when hoovering the icon to left and when clicking to produce....

    Started by MrAl, 13.12.13 15:50
    • Replies: 1
    • Views: 3,366
    13.12.13 16:31 Go to last post
  14. Text: while loading the game you see the text "Adventures for Professionals"

    Similar behaviour, when 1st logging in, hovering the mouse over the mountains to the left of the Mayor's House shows a text box "Adventures for...

    Started by Nogbad, 05.10.13 03:23
    • Replies: 7
    • Views: 20,460
    11.10.13 16:07 Go to last post
  15. Textual Error

    Quest: Sky Residence Exited should be replaced with excited

    Started by HappyHobo, 17.08.12 09:42
    • Replies: 0
    • Views: 1,565
    17.08.12 09:42 Go to last post
  16. The "forever hour glass"

    This bug seems to have become more common but unlike with generals and provision hour where eventually it solves itself when you encounter it on the...

    Started by EternalPink, 18.11.12 15:19
    • Replies: 7
    • Views: 6,890
    11.06.13 17:00 Go to last post
  17. The ''not'' dead general

    This started sometime ago and it only happened on SA but of late it's starting to happen a lot more frequently and in any adventure, it only happens...

    Started by Bluesavanah, 20.03.16 14:49
    2 Pages
    1 2
    • Replies: 17
    • Views: 15,378
    16.04.17 12:40 Go to last post
  18. The 35 second delay

    I've been watching this for a while now, long before the latest lag problems surfaced. I always found it odd, that buffing a building, or trying to...

    Started by Nogbad, 01.12.12 16:34
    • Replies: 2
    • Views: 6,537
    02.12.12 05:29 Go to last post
  19. the 8 hour repop cycle for collectibles is broken

    http://forum.thesettlersonline.com/threads/32572-Change-Log-16-02-2016?p=296004&viewfull=1#post296004 CHANGES & IMPROVEMENTS Adventure: Mails...

    Started by Qualan, 20.03.16 18:47
    • Replies: 4
    • Views: 16,519
    20.03.16 21:11 Go to last post
  20. The 80 10 10 rule

    In life 80% of people keep quiet about issues. 10% will agree with the issues. 10% will not. I have called in to the forum simply to confirm...

    Started by Nuttymut, 06.10.12 11:15
    • Replies: 0
    • Views: 14,012
    06.10.12 11:15 Go to last post

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