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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485
  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages
    1 2 3 ... 16
    • Replies: 159
    • Views: 3,381
    Today 16:51 Go to last post
  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages
    1 2 3
    • Replies: 29
    • Views: 3,490
    22.10.25 07:52 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 393,801
    26.10.24 06:48 Go to last post
  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 120,129
    13.11.23 03:13 Go to last post
  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 479,744
    08.11.23 11:58 Go to last post
  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,787,256
    18.08.23 11:52 Go to last post
  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,131,542
    26.12.20 06:44 Go to last post
  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    27.07.17 16:21 Go to last post
  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    18.08.13 11:15 Go to last post
  1. Unhappy Blank Page

    The page http://www.thesettlersonline.com/en/play is simply a white blank page. Nothing at all!? Have tried different browsers and reloading but it's...

    Started by Ceridwen, 22.06.12 00:49
    blank page, can't log in
    • Replies: 2
    • Views: 62,446
    22.06.12 07:00 Go to last post
  2. Exclamation Cant Play on FireFox & IE is glitchy

    Ok, i have tried everything to make my FF work and it did for one play session then it went back to never work again -like i resetted the FF...

    Started by Bumchakalaka, 25.12.11 06:19
    • Replies: 9
    • Views: 59,362
    21.06.12 22:51 Go to last post
  3. please consider carefully the consequences of the new pathfinding

    Hi there, I have been testing (tso) the new features and found discouraging consequences with the new pathfinding scheme. Having tried 'outlaws'...

    Started by aklbr, 21.06.12 16:41
    • Replies: 0
    • Views: 12,299
    21.06.12 16:41 Go to last post
  4. Cant logg in game chat

    Cant use chat ingame, it says only "news" anyone knows anything bout it ?

    Started by Pachanga, 21.06.12 15:34
    • Replies: 4
    • Views: 8,129
    21.06.12 15:53 Go to last post
  5. The bugs keep coming

    Finally I managed to log in to the game, it worked yay.. For a couple of minutes that is.. I refreshed the game and now Im stuck on the same screen,...

    Started by Gambleros, 21.06.12 11:51
    • Replies: 2
    • Views: 5,267
    21.06.12 14:46 Go to last post
  6. Can't log in...

    Can't get passed the light blue loading screen, anyone having the same problem?

    Started by Gambleros, 21.06.12 10:28
    • Replies: 0
    • Views: 7,142
    21.06.12 10:28 Go to last post
  7. Buffs gone and nothing happened

    I tried to buff two separate buildings and although 5 of my buffs disappeared none of those two buildings were buffed.... :mad:

    Started by TheNemcik, 19.06.12 22:12
    • Replies: 1
    • Views: 15,162
    20.06.12 10:58 Go to last post
  8. bugged forester

    My hardwood forester refuses to plant trees. Workyard-deposit path says time is N/A. Tried to demolish it, build it on same place again. He just...

    Started by Setfails, 04.05.12 05:34
    • Replies: 2
    • Views: 15,790
    20.06.12 09:02 Go to last post
  9. Angry Buildings disappear

    I still have the limit of 5 buildings and after setting a new building nothing happens or or it disappears in the middle of building it.

    Started by SylwiaJurzysta, 19.06.12 23:37
    • Replies: 0
    • Views: 7,685
    19.06.12 23:37 Go to last post
  10. Lag....again?

    How about using ur time on the lag issues ingame instead of this: And the England victory was not correct as Ukraine got a goal the referee...

    Started by Tibster, 19.06.12 22:16
    • Replies: 0
    • Views: 1,601
    19.06.12 22:16 Go to last post
  11. Work Already!

    Why can i not play the game anymore? Ive cleared my cookies and cache and STILL cannot play. I have not been able to get a full week of rewards for...

    Started by Anna_Hex, 19.06.12 09:42
    • Replies: 3
    • Views: 19,269
    19.06.12 13:52 Go to last post
  12. Unhappy Explorer time remaining bug

    Hi, so my problem is that my explorer was exploring, and i gave 30gems (or 20, not sure) to double the remaining time down, from 3hours to 1.5h,...

    Started by zulichi, 05.05.12 22:02
    • Replies: 5
    • Views: 31,824
    19.06.12 11:07 Go to last post
  13. Firefox disconnection problems.

    I have a laptop running windows vista and a desktop running windows 7. (Both wireless) The desktop has a much higher spec, but I have never had a...

    Started by luxxor, 18.06.12 20:20
    • Replies: 0
    • Views: 6,707
    18.06.12 20:20 Go to last post
  14. daily quest - titan ore?

    today's quest asks you to obtain 100 titan ore... 'from the rich supply of cheap titan ore in the market" been looking can't find any anywhere? -...

    Started by canute, 18.06.12 17:34
    • Replies: 0
    • Views: 13,338
    18.06.12 17:34 Go to last post
  15. Lightbulb Invisible Hunters - FireFox

    Running on FireFox, the Hunters buildings Level 2 are not showing at all. Even though thay are there as you can see in the image in the attachment....

    Started by Pacifica, 18.06.12 11:39
    • Replies: 1
    • Views: 8,376
    18.06.12 13:31 Go to last post
  16. Experiance(on lvl bar)

    I understand you can see xp gained at a lvl+xp needed to next lvl by clicking your lvl bar uynder your avtar.However i see nothing on doing this on...

    Started by mantric1950, 15.06.12 07:28
    • Replies: 3
    • Views: 3,910
    18.06.12 07:24 Go to last post
  17. I have iron in my star-menu, but I can't use it

    I have couple of iron-rewards from some previous quests in my star-menu, but I can't use it. When I open my star-menu, and click on the iron, I...

    Started by Jugi, 17.06.12 14:18
    • Replies: 2
    • Views: 9,861
    18.06.12 06:44 Go to last post
  18. bandit camp

    I just attacked a camp. 100 recruits, 1 general killed. On the combat simulator http://settlersonlinesimulator.com/dso_kampfsimulator/en/ it said...

    Started by Zonker, 17.06.12 08:29
    • Replies: 2
    • Views: 45,231
    17.06.12 21:46 Go to last post
  19. Buildings produce goods while stopped

    When producing gold bars and coins I try to have the gold smelter and coinage buffed at all times. When I have no stock of the raw materials I stop...

    Started by AstonMartin, 17.06.12 12:10
    • Replies: 0
    • Views: 5,167
    17.06.12 12:10 Go to last post
  20. My Soldier Gone after back from EC Event

    Helo Dev pls help, just finish my 2nd EC event and back with all general in town, then after checking my troops, all my 100++ soldier is gone, were...

    Started by AragnorK, 16.06.12 05:03
    • Replies: 2
    • Views: 11,041
    16.06.12 14:13 Go to last post

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