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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,634
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,392
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,491
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,726,657
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,102,148
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,456
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. level up past 36 did not upgrade opponents in next EC adventures

    Hi there! I like to report following: I start adventure EC at level 35 and after first adventure I have passed to level 36. In spite of that, level...

    Started by veronix31, 08.06.12 14:21
    1 Attachment(s)
    • Replies: 4
    • Views: 21,846
    Nukar
    14.06.12 19:04 Go to last post

  2. Exclamation "Pavement" Waiting Quest Broken

    Earlier today ingame, I enquired about why I couldn't complete Waiting Quests if I had fulfilled the requirements. I was told as long as two Daily...

    Started by Tiletron, 14.06.12 15:52
    pavement, waiting quests
    • Replies: 1
    • Views: 7,295
    Tierarzt
    14.06.12 16:44 Go to last post

  3. Cannot login.

    My brother Aglarkhaphur can login to the game for a week now. He can login to the thesettlersonline website but is immediately redirected to the...

    Started by Nusaybah, 09.06.12 10:01
    ticket login sandycove
    • Replies: 8
    • Views: 11,007
    NaughtyByNature
    14.06.12 15:12 Go to last post

  4. Deposit search

    This morning I sent out my Geo for a coal deposit. Apparently while I was in an adv map, the 4 hours were completed. But instead of finding the...

    Started by Belicio, 14.06.12 11:50
    • Replies: 0
    • Views: 5,727
    Belicio
    14.06.12 11:50 Go to last post

  5. Question Daily not possible - Adventure Island of the pirates

    Goodday, Yesterday I received the daily quest, Island of the Pirates adventure. Yet I don't receive the mail containing the startup of the...

    Started by Landarean, 13.06.12 09:57
    • Replies: 2
    • Views: 24,775
    SirRoy
    13.06.12 23:50 Go to last post

  6. where is my footballl tournament part 2 gone?

    i completed the first part of the football tournament and the second part never appeared, even though I recieved the experience award for completing...

    Started by princess_ashrak, 13.06.12 17:12
    • Replies: 2
    • Views: 7,604
    SirRoy
    13.06.12 23:48 Go to last post

  7. Farms missing settler

    Hello, I build 12 farms but was missing some settlers at the time. So I started to upgrade them, till lvl 3 by that time I was still missing...

    Started by Guenivere, 13.06.12 14:34
    • Replies: 2
    • Views: 8,525
    Guenivere
    13.06.12 16:23 Go to last post

  8. Guild member "disappeared"

    Hello to everybody, this morning I had a problem with one of my guildmates. He decided to reset his account, so he restarted from level 1 and exited...

    Started by Lorenzo75, 13.06.12 14:21
    • Replies: 2
    • Views: 3,067
    Lorenzo75
    13.06.12 14:32 Go to last post

  9. Angry Lost Troops

    on the way home form Match 3 to "refill", 45 soldiers and 1 cavalry dissapeared... Yes i kept the reports and I did NOT loose any of them in battles...

    Started by FatChin, 13.06.12 12:08
    • Replies: 0
    • Views: 9,489
    FatChin
    13.06.12 12:08 Go to last post

  10. No Gems bonus

    Logged in sucessfully a few days in row , gems award not being added to the total

    Started by Baldilocks, 13.06.12 07:58
    • Replies: 3
    • Views: 5,166
    Landarean
    13.06.12 11:26 Go to last post

  11. football event..

    i had already done a few battles on the football event but when i returned my army to get more troops and then sent both generals to the football...

    Started by ATHTHEMANIAC, 09.06.12 04:58
    • Replies: 2
    • Views: 12,040
    Landarean
    13.06.12 10:27 Go to last post

  12. "Connection to server lost" - Constantly

    A week ago i've got the issue where I lose connection to server 10 to 30 seconds after i start the game. I saw that some other people have the same...

    Started by Starkmage, 06.02.12 10:55
    2 Pages •
    1 2
    • Replies: 15
    • Views: 138,430
    Landarean
    13.06.12 10:17 Go to last post

  13. farms-production time unusual

    why is the distance for the middle farm to the field 8 and not 4 like the other 2?

    Started by Asutsa, 10.06.12 08:55
    3 Attachment(s)
    • Replies: 1
    • Views: 10,987
    Landarean
    13.06.12 09:51 Go to last post

  14. swords

    From same amount of iron as copper produces 10 times less swords. Why?

    Started by nem0cze, 13.06.12 07:49
    • Replies: 0
    • Views: 23,895
    nem0cze
    13.06.12 07:49 Go to last post

  15. Exclamation Design Bug: Msg Text panel sizing

    Discovered this design error when messing about with resizing of the text panel (Global/Help/News panel) to maximum. You loose the Icons to shrink it...

    Started by Raidhar, 10.06.12 00:03
    logout, panel, resize, text
    • Replies: 6
    • Views: 15,522
    MOD_PennyUK
    12.06.12 18:14 Go to last post

  16. Missing gold

    I recently sold the adventure "Horseback" to a player named w192. It is clear that I received the money appropriately, as I stood at approximately...

    Started by Pitmedden, 12.06.12 05:18
    • Replies: 2
    • Views: 5,723
    Pitmedden
    12.06.12 17:05 Go to last post

  17. game problem

    There is a problem with the game. The page doesn't load after log in.

    Started by ehless, 04.06.12 22:01
    • Replies: 6
    • Views: 11,763
    BB_Azariel
    12.06.12 08:42 Go to last post

  18. Gems Spent Accidently

    While finishing some quests today I accidentally clicked the "Finish quest instantly" button thus using the gems I had been saving to buy something...

    Started by Sylaman, 08.06.12 03:59
    • Replies: 1
    • Views: 12,100
    Simkin
    11.06.12 13:50 Go to last post

  19. Missing troops and Support Form problem :S

    Firstly I seem to have had 40 Cavalry disappear during "Match Two" between viewing my home island, sending a new general and revisiting the match.. ...

    Started by Nashius-Maximus, 07.06.12 11:29
    missing troops, problem, support form
    • Replies: 8
    • Views: 130,015
    LadyNipa
    11.06.12 13:27 Go to last post

  20. Poll Poll: How to normal login (Username pass) if created with FB acc

    Hi. I have maybi uniqe problem or not, at school they block FB so i have no way of login in to settlers onlie. I made acc with help of FB...

    Started by Strelicija, 10.06.12 21:13
    conecting wisout facebook
    • Replies: 1
    • Views: 15,014
    BB_Azariel
    11.06.12 08:42 Go to last post
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