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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,367,816
    18.08.23 10:52 Go to last post
  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 771,132
    26.12.20 06:44 Go to last post
  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 183,670
    27.07.17 15:21 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 166,684
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 149,013
    08.11.23 11:58 Go to last post
  6. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 37,985
    13.11.23 03:13 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. http:// does not redirect to https://

    When the session is transferred to another device and you click OK, the button sends you to http://www.thesettlersonline.com which does not redirect...

    Started by ZleFox, 27.02.24 20:11
    • Replies: 6
    • Views: 2,617
    01.03.24 16:55 Go to last post
  2. loading problem

    i get to the beta page with the picture of the village the load bar loads fully bit wont go to game does anyone no why

    Started by eternal90, 23.07.12 18:15
    • Replies: 1
    • Views: 2,617
    24.07.12 09:56 Go to last post
  3. new migration to ubisoft

    as i had an old ubisoft account i could not migrate to ubisoft and because you cant have 2 ubisoft acounts with the same email address i had to 1....

    Started by dje154, 23.03.21 14:19
    • Replies: 0
    • Views: 2,612
    23.03.21 14:19 Go to last post
  4. Buffs

    Buff indicators disappeared?

    Started by Ferhat56, 16.03.23 06:11
    • Replies: 1
    • Views: 2,610
    16.03.23 12:06 Go to last post
  5. gem's and errr

    iv'e purchased some gem's and im not recive'ing them yet . and yet the bill has been withdrawn from my account. so if these gems do not transfer...

    Started by Steel_helm_3rd, 18.03.17 15:46
    • Replies: 5
    • Views: 2,608
    20.03.17 08:30 Go to last post
  6. Party Crushers Camp Crushed Bug at EE 2017

    Hi, My party crushers timer doesnt count down for 3 days and no crushers are coming. My current quest of defeat party crushers is up with no...

    Started by Serkazu, 04.04.17 19:31
    • Replies: 3
    • Views: 2,608
    08.04.17 20:22 Go to last post
  7. No bandits left?

    Is this what should happen? General returned injured, no battle report send? kr, Lew

    Started by LewZ0r, 06.05.12 19:25
    • Replies: 2
    • Views: 2,608
    07.05.12 08:08 Go to last post
  8. Strange Mark above Improved silo

    I get sometimes a mark above my Improved Silo level 5. What is this ? a bug ? Printscreen with mark (http://prntscr.com/3jy7dw)

    Started by Orca45, 17.05.14 07:04
    • Replies: 1
    • Views: 2,606
    17.05.14 07:54 Go to last post
  9. Question TSO on Win8

    Cheers all, I am trying to run TSO on a Win8 machine using IE(10?) and it says there is no FlashT installed. However, after visiting Adobe and...

    Started by Tiberiu_D, 12.08.12 11:20
    ie10, win8
    • Replies: 2
    • Views: 2,603
    13.08.12 02:19 Go to last post
  10. Questions about playing on Steam

    I have been playing on browser for years with Facebook login. I wonder if there is a way I can play the same account in steam. Anyone know anything...

    Started by Jins, 28.05.20 22:58
    • Replies: 4
    • Views: 2,602
    31.05.20 16:21 Go to last post
  11. quests to buy goods not working

    Hi Tried to complete daily and guild quests today. Both required buying goods, which I did. Neither of the quests registered the purchase and I am...

    Started by Mythanwy, 07.06.15 08:30
    • Replies: 2
    • Views: 2,602
    07.06.15 20:37 Go to last post
  12. New Player Can't connect

    hi. i'm a new player, and want to get on the game, but i can't.it says. "We regret that the connection to the "The Settlers Online" server...

    Started by Titus_5003_, 21.01.12 12:59
    • Replies: 3
    • Views: 2,599
    22.01.12 12:48 Go to last post
  13. lost access to my mail. How can change it?

    Hi Some time ago yahoo deside to delete all .gr mails if not have activity for some months. For that reasson i lost access to my mail. Is there...

    Started by panos67, 11.04.23 20:03
    • Replies: 4
    • Views: 2,598
    12.04.23 11:43 Go to last post
  14. White castle doesn't start building

    I finished stealing from the rich. Then I got white castle, but it didn't work. Can somebody fix this, please

    Started by geog, 03.01.15 15:36
    • Replies: 2
    • Views: 2,597
    05.01.15 13:40 Go to last post
  15. Unhappy unsuccess trading stole my exotic basket

    hi guys....I have trade an exotic fruit basket for 200 coins (was an offer in the market). But i have give the basket wirhout take the...

    Started by GBalar, 14.02.13 15:02
    bugs
    • Replies: 1
    • Views: 2,597
    14.02.13 18:11 Go to last post
  16. Exclamation the coins

    I want to open a discussion about the existence of coins - as I see on the market nobody has coins now - or very few still have it. As I see it, for...

    Started by Adrian1st, 23.12.11 14:27
    • Replies: 2
    • Views: 2,597
    23.12.11 23:27 Go to last post
  17. Thumbs down problem to connect

    hi from greece itry to coonect to the game..... im register in eu server and any time i go to connect the browser send my i brazilian server! i try...

    Started by Gk1Gr, 06.12.12 23:43
    • Replies: 0
    • Views: 2,593
    06.12.12 23:43 Go to last post
  18. please i need help

    Dear I would like you change my region from european English to United State of America please i was though the website or all palyers on one site...

    Started by AMM_VIP_Marashly, 04.04.12 01:10
    • Replies: 3
    • Views: 2,591
    04.04.12 08:19 Go to last post
  19. hi

    After a last maintanse i lost 17 days premium ! What should i do ?

    Started by Srbenda0106, 01.04.15 06:19
    • Replies: 1
    • Views: 2,591
    01.04.15 06:26 Go to last post
  20. BUFFS and trading

    I had couple times bug with buffs, when i buffed my buildings with 6 hour buffs, they are gone in 2 hour... Second bug is trading with other...

    Started by ToniKuu, 05.08.12 16:52
    • Replies: 1
    • Views: 2,590
    05.08.12 22:06 Go to last post

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