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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,626
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,936
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,462
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,710
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,620
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,382
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Annoying login bug

    This started after an update several weeks back. The initial 'splash screen', (the one with the picture of a settlement and the Ubisoft logo), now...

    Started by Nogbad, 02.06.12 01:09
    • Replies: 0
    • Views: 13,358
    Nogbad
    02.06.12 01:09 Go to last post

  2. Smile Small bug

    Hi, On start, sorry for my English. I found small bug i the Settlers: Sfter consumption of Wheatfield, when amount of wheat is equal 0, we can...

    Started by Aimer, 05.12.11 18:39
    • Replies: 2
    • Views: 19,475
    Bunkergate7
    01.06.12 21:45 Go to last post

  3. Lightbulb Login problems

    Hi folks, This is for the Developers really but I think this would be helpful. Would it be possible to allow the use of Uplay AND Facebook; or...

    Started by Drakonix-S, 01.06.12 09:38
    • Replies: 1
    • Views: 8,297
    Ian123
    01.06.12 13:29 Go to last post

  4. Angry Uplay unavailable

    Hello, I'm used to connect via Uplay to play my favorite game... But today, Uplay does not wan't me to connect here... But it works on...

    Started by Triplox, 31.05.12 10:46
    • Replies: 5
    • Views: 15,919
    Ian123
    01.06.12 13:26 Go to last post

  5. Redeem voucher

    Hello, I try to redeem a voucher. This is what they tell me: A general error has occurred. Please refresh the page and try again Why cant't I...

    Started by Vydee, 31.05.12 16:59
    • Replies: 1
    • Views: 18,238
    hades8840
    31.05.12 18:34 Go to last post

  6. Bugged battle

    I just had a battle where I sent 134 recruits, 21 militia and 45 soldiers. It should be a win with a loss of 134 recruit. Instead I lose the battle....

    Started by SerLucifer, 31.05.12 14:17
    • Replies: 0
    • Views: 13,827
    SerLucifer
    31.05.12 14:17 Go to last post

  7. Gems

    I just bought some gems and they have not been added to my game. What can I do?

    Started by xXSabrinaXx, 31.05.12 07:33
    • Replies: 3
    • Views: 61,899
    Tierarzt
    31.05.12 07:52 Go to last post

  8. Can not access the game

    Hello, I just created an account and tried to play but when I press the "Play Now" button I`m redirected to a page with a loading screen on it...

    Started by TheDrop, 30.05.12 16:49
    • Replies: 1
    • Views: 30,376
    BlueFairy
    30.05.12 19:42 Go to last post

  9. cannot access existing account

    I have an existing account in North Isle (realm 2) which I have been working on for months and spent a lot of money on gems for and now I cannot...

    Started by Sir-Whingealot, 30.05.12 02:04
    • Replies: 1
    • Views: 9,803
    BB_Azariel
    30.05.12 09:50 Go to last post

  10. Unmanned buildings becoming productive.

    I've built several "well II"s and upgraded them before they got manned... and not, still being unmanned, their resovoir is decreasing... I haven't...

    Started by Roffemuffe, 29.05.12 13:37
    • Replies: 1
    • Views: 4,840
    unlucky
    29.05.12 22:10 Go to last post

  11. Needed feature!

    One feature I really lack is a timer on buffed buildings. When I click on a building to see its status would I like to have a count down timer to...

    Started by Battenberg, 15.03.12 18:16
    buffed buildings, timer
    • Replies: 2
    • Views: 9,162
    Knight_McJones
    29.05.12 18:41 Go to last post

  12. I cannot get ingame...

    All i get is a blue screen, nothing happens, nothing is loading, does anyone else have the same problem? Sincerely Gammelbold

    Started by Gammelbold, 29.05.12 11:22
    • Replies: 1
    • Views: 6,190
    Gammelbold
    29.05.12 11:37 Go to last post

  13. Unhappy bying gems

    I bought gems in the gemshop twice for 9,99 but i never recieved them :(. what must i do??????????????????????

    Started by Madam_Lefoux, 26.05.12 10:28
    • Replies: 1
    • Views: 3,254
    BB_Azariel
    28.05.12 09:32 Go to last post

  14. Stuck at 'TIp of the Day'

    Hi there, Ever since the maintenance on Thursday morning I've been unable to log in, I get stuck at the 'tip of the day' window. Originally It was...

    Started by Venine, 25.05.12 11:15
    • Replies: 5
    • Views: 42,246
    BlueFairy
    28.05.12 07:08 Go to last post

  15. zzz sign

    Hi. Sometimes, the "ZZZ" sign, showing above the building after one stops production, disappears.

    Started by ehless, 27.05.12 23:38
    • Replies: 0
    • Views: 19,979
    ehless
    27.05.12 23:38 Go to last post

  16. Virginmedia Customers Blocked from UBIsoft websites and online games.

    It happened earlier today (Tuesday) a couple of times, but I assumed it was my isp's fault, but now I can't get past the 'tip of the day' window...

    Started by JasB, 22.05.12 17:38
    5 Pages •
    1 2 3 ... 5
    • Replies: 48
    • Views: 57,452
    Figrin
    27.05.12 22:19 Go to last post

  17. hackers

    Hi. Hey support team, i think someone is cracking the code.... I was offered a trade (coming outo of nowhere) that i didn't place on the trade...

    Started by ehless, 26.05.12 20:54
    • Replies: 4
    • Views: 4,764
    ehless
    27.05.12 12:27 Go to last post

  18. Trade Problems

    Hello, i want to report that my last 2 trades i dont receive the goods but i lost what i offer... im waiting for the return for a couple of hours...

    Started by KaTD, 25.05.12 22:56
    • Replies: 2
    • Views: 7,234
    Malawi
    26.05.12 22:06 Go to last post

  19. No new building licenses

    i have freed the next sector but i haven't obtained any building license in the star menu and obviously i didn't use it already please help me on...

    Started by SirSaeed, 26.05.12 16:46
    buff
    • Replies: 9
    • Views: 41,629
    SirSaeed
    26.05.12 19:26 Go to last post

  20. linking account to facebook

    Hello i got a problem linking my excisting account to facebook i think i tryed everything but i only seem to get the option to start again ...

    Started by Freakofiel, 17.05.12 12:44
    • Replies: 4
    • Views: 8,219
    Freakofiel
    26.05.12 19:03 Go to last post
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