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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,692
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 159,805
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,386,606
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 171,702
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 789,423
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,712
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Incorrect animation

    I just completed a Daily Quest, one of the "find Exotic Logs" ones, which should reward with 4 crystals. However, after refreshing the quest screen...

    Started by MuffinMule, 27.01.22 05:57
    • Replies: 0
    • Views: 1,734
    MuffinMule
    27.01.22 05:57 Go to last post

  2. Exclamation BUG: Charming geologist no retrieving fast mining deposits

    Your name in the game: UsUe Your country and time zone: Italy CEST Date the problem occurred: 29/10/2021 Time the problem occurred: 19:00 Your...

    Started by UsUe, 30.10.21 06:53
    • Replies: 2
    • Views: 1,702
    Qualan
    25.01.22 08:27 Go to last post

  3. Zone refreshment

    I really need someone to explain me: why do we need these zone refreshments? Every time when the zone refresh message appears it turns out that the...

    Started by Svil-en, 23.01.22 19:12
    • Replies: 1
    • Views: 1,217
    Kotugo
    23.01.22 20:16 Go to last post

  4. Transferirng from Star to Mayor House goods disapear

    I had 437 Oil in inventory.. I added the overnight production of 700 from the Star menu and now I have 437 oil. This coupled with the messages about...

    Started by polarbarez, 21.01.22 16:02
    2 Pages •
    1 2
    • Replies: 11
    • Views: 8,817
    Durin_d
    23.01.22 15:36 Go to last post

  5. Thumbs down Adventure Bookbinder Timer Wrong

    I have 2 Adv. BB so production time for 1 codex should be 48 hours. It's taking a lot longer than that - I checked it yesterday evening and it had...

    Started by Kafka-, 19.01.22 13:59
    • Replies: 7
    • Views: 4,464
    copycat71
    22.01.22 06:43 Go to last post

  6. Storm recovery - automatic fulfill needed

    Well, I was making Cleansing with poisons and decompozers, when i noticed that one of the pink snakes reappeared after Zone refresh. I clicked on...

    Started by faivq, 16.01.22 00:09
    • Replies: 1
    • Views: 1,746
    Qualan
    16.01.22 10:40 Go to last post

  7. I cannot start adventure. What to do?

    I do not have any ongoing adventures but game says I am on an adventure. I can't do the guild quests where I need to do 2 adventures because of...

    Started by SISSISISS, 13.01.22 22:51
    • Replies: 2
    • Views: 1,185
    megg
    14.01.22 09:49 Go to last post

  8. Friend prem / Krampus from calendar

    So, some of our guild recieved 3 friend prems today from calendar. Some got 1 x friend prem I got 3 x Krampus.. Please investigate.. ...

    Started by Severiina, 03.01.22 13:41
    2 Pages •
    1 2
    • Replies: 18
    • Views: 11,339
    Qualan
    07.01.22 12:55 Go to last post

  9. Adventure could not start

    Hi I have a problem. When I try to start an adventure I get the message: Adventure could not start Your Adventure could not be started. If you...

    Started by peterbf1, 01.01.22 10:38
    1 Attachment(s)
    • Replies: 2
    • Views: 9,773
    Richard00700
    07.01.22 00:13 Go to last post

  10. University from calender

    Needs easter achivement point for upgrade for some other cant upgrade. Guess is wrong building - on german server I got an Improved Deerstalker

    Started by halv12, 01.01.22 12:13
    • Replies: 9
    • Views: 3,465
    lordloocan
    03.01.22 13:48 Go to last post

  11. Getting into the christmas spirit

    Hi, When playing the getting into the christmas spirit adventure i can only deliver presents at 1 house and the rest of the houses i can't deliver...

    Started by Danspie, 17.12.21 10:18
    2 Pages •
    1 2
    • Replies: 12
    • Views: 8,734
    Loukoulos
    03.01.22 08:44 Go to last post

  12. Don't Fly Away Quest Not Finishing

    Hi, Got this quest to complete and had several addys deliver granite but quest dont complete for me. Saw an ealier post which had posted here and...

    Started by Kebabtomte, 03.01.22 07:28
    • Replies: 0
    • Views: 744
    Kebabtomte
    03.01.22 07:28 Go to last post

  13. Concern Hall not working

    When one has two or more concert halls, although it shows you can start it again, it does not work. The timer to help start it, is not working. You...

    Started by Lene898, 27.12.21 10:46
    • Replies: 7
    • Views: 3,312
    Lene898
    02.01.22 23:15 Go to last post

  14. Problems with the merchant

    tried to buy 2 Humble explorers at the merchantv> christmas event. First try was fine, second one after clicking the tick to buy spinning hourglass...

    Started by Sparkaktus, 30.12.21 19:35
    • Replies: 2
    • Views: 2,637
    Sparkaktus
    31.12.21 09:59 Go to last post

  15. Thumbs down Giant Snow Globe no longer works

    Since the server FOOBAR, now the giant snow globe just hangs when trying to use. :(

    Started by noxidjkram, 30.12.21 18:45
    • Replies: 3
    • Views: 2,515
    copycat71
    31.12.21 08:48 Go to last post

  16. northisle log in

    Anyone else having trouble logging into TSO Northisle, got logged off earlier, i then couldnt access TSO site at all, now i can access site,but when...

    Started by Russellfire366, 29.12.21 20:20
    17 Pages •
    1 2 3 ... 17
    • Replies: 166
    • Views: 33,526
    noxidjkram
    30.12.21 18:16 Go to last post

  17. 3rd week of event quest not started

    why hasnt the 3rd week of the event chain not started, should have kicked in at 9am GMT

    Started by Metaller, 30.12.21 11:32
    • Replies: 6
    • Views: 1,281
    Qualan
    30.12.21 17:40 Go to last post

  18. Angry game down

    the game is not loading. comes up with connection error, when clicked goes to https/1.1 service unavailable. get it fixed. have attached the...

    Started by book_worm, 30.12.21 12:00
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 15
    • Views: 2,411
    BB_Trafffer
    30.12.21 15:16 Go to last post

  19. Angry Hansel&Gretel Witch ate mushrrooms, and I lost Evil Queen chain adventures

    I searched thoroughly multiple times, tried to use Fairy Light but it didn't come activated. Thus I tried Fairy Dust several times and still there...

    Started by Sandycat, 29.12.21 17:14
    • Replies: 0
    • Views: 1,228
    Sandycat
    29.12.21 17:14 Go to last post

  20. Lead Soldiers

    The Lead Soldiers buff should work 24 hours according to the description. Today i used one but it seems only to work 6 hours and not the 24 as in...

    Started by MeneerHepatica, 25.12.21 13:01
    • Replies: 7
    • Views: 4,488
    Loukoulos
    27.12.21 11:29 Go to last post
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