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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 390,901
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 119,175
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 475,324
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,777,172
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,125,623
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,065
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Information wanted when we are not able to access the homepage.

    Recently we could not even open the homepage. Right now we can see the home page, and not very much info. In the limited info there is you redirect...

    Started by Urd123, 21.06.22 04:55
    2 Pages •
    1 2
    • Replies: 11
    • Views: 26,595
    Qualan
    22.06.22 06:41 Go to last post

  2. Seige Workshop cannot be built!

    The new seige workshop cannot be placed and built. It refuses to leave your star even after refresh, logging out etc. Does anyone else have this...

    Started by Anorexia, 21.06.22 11:52
    • Replies: 2
    • Views: 3,159
    Anorexia
    21.06.22 15:18 Go to last post

  3. Missing initiated Practice Match after the Hotfix

    Hi, I started the Practice Match yesterday without being able to finish it before the Hotfic downtime and today I was missing it in the Queest...

    Started by Ser_Rau, 21.06.22 13:02
    • Replies: 0
    • Views: 8,351
    Ser_Rau
    21.06.22 13:02 Go to last post

  4. Comm Failure 2 1/2 hours into event

    As of about 10 mins ago. Getting maintenance screen. Is this the hotfix for the shop?

    Started by cat_flap, 20.06.22 10:37
    2 Pages •
    1 2
    • Replies: 11
    • Views: 12,643
    Serfing
    21.06.22 06:48 Go to last post

  5. Xtra building queue slot missing

    The other day I bought a permanent extra building queue slot. The gems were taken but I didn't get the extra slot! I still only have three slots and...

    Started by Niclin, 17.06.22 17:00
    • Replies: 7
    • Views: 2,888
    Qualan
    19.06.22 19:56 Go to last post

  6. Where's my mail gone?

    I seem to be missing some mail, has something changed? On client I have20 pages going back almost exactly a year On Unity they go back several...

    Started by stonewaller, 15.06.22 22:00
    • Replies: 4
    • Views: 12,400
    SirriS_RU
    16.06.22 19:39 Go to last post

  7. Guild Market

    Why doesn't the items in the guild market change. my knowledge they haven't changed this year and well back into last year. If it isn't going to...

    Started by Charente, 14.06.22 06:52
    • Replies: 3
    • Views: 6,159
    BB_Trafffer
    14.06.22 11:43 Go to last post

  8. Explorers not finding titanium ore at alll

    My explorers are not finding any titanium ore at all despite my loading them with books to increase the chance of finding titanium ore and increasing...

    Started by MaelstromJ, 09.06.22 11:22
    • Replies: 7
    • Views: 24,313
    Qualan
    11.06.22 11:49 Go to last post

  9. Chat server not responding

    Nice first time for me with "no chat server available" repeating over and over when 10min and counting in game

    Started by Kebabtomte, 08.06.22 02:52
    • Replies: 8
    • Views: 5,205
    BB_Trafffer
    08.06.22 10:58 Go to last post

  10. info about the technical issues

    hi i would like to get some info about the technical issues ?

    Started by damien762, 07.06.22 13:58
    • Replies: 1
    • Views: 4,576
    BB_Trafffer
    08.06.22 10:17 Go to last post

  11. Starting up very slow

    Why does it take 26 minutes (today) for the game to load and be playable? In my case this seems to be getting worse, I use an 2019 iMac and have had...

    Started by Charente, 08.06.22 07:20
    • Replies: 1
    • Views: 5,873
    Qualan
    08.06.22 07:23 Go to last post

  12. Guild quest not showing

    Whole guild has this: https://prnt.sc/RUf9fMilDKUp I seem to remember this being an old bug from 5+ years ago......Guild has well over the 10...

    Started by lordloocan, 03.06.22 19:41
    • Replies: 3
    • Views: 5,601
    lordloocan
    04.06.22 07:57 Go to last post

  13. Weekly challenge game killer

    Applied the 28 buffs for the 3rd ship challenge and game crashed out with a lengthy Javascript error. That would not cut n paste but saved this...

    Started by MuffinMule, 04.06.22 04:22
    • Replies: 0
    • Views: 4,991
    MuffinMule
    04.06.22 04:22 Go to last post

  14. Out of mem too often in Easter version

    How did the error manifest itself? Out of memory message. In various times, but usually cannot do more than 1 YWC to it to happen, not in the same...

    Started by First_Lord, 18.04.22 16:43
    • Replies: 2
    • Views: 5,407
    Kebabtomte
    31.05.22 19:53 Go to last post

  15. New Bug

    New bug on opening menu star

    Started by ulyxes, 29.04.22 17:35
    1 Attachment(s)
    • Replies: 2
    • Views: 2,899
    Sandycat
    27.05.22 16:08 Go to last post

  16. Collectables

    Your latest maintenance (18/5/22) has messed up the placement of collectables. Just had 20 to look for, could only find 10. Using a fairy fire...

    Started by Nogbad, 19.05.22 03:03
    • Replies: 2
    • Views: 11,649
    Nogbad
    20.05.22 03:30 Go to last post

  17. Not Blocking

    Hi, I mjust ran a block and the Tav general i used wasnt hurt during the battle and the attacking general was intercepted despite the tav general...

    Started by Dirae, 19.05.22 22:42
    • Replies: 0
    • Views: 1,155
    Dirae
    19.05.22 22:42 Go to last post

  18. Work around for blocked generals.

    When returning back from a adventure you might find your general has landed in a building. You can not move them using transfer. What you need to...

    Started by DorotheusII, 18.05.22 20:56
    • Replies: 5
    • Views: 5,689
    ArabicaBeenz
    19.05.22 20:59 Go to last post

  19. Make the mail not crash the game.

    What you can do to keep your mail from crashing the game. Opening de mail box will let you see the last 8 mail that came in. When you now select...

    Started by katystrofe, 19.05.22 17:36
    • Replies: 0
    • Views: 2,870
    katystrofe
    19.05.22 17:36 Go to last post

  20. star menu

    on my system anyway, When I go to Star Menu I experience that every 4-5 seconds everything freezes for a second or half a second,, continously. ...

    Started by Niclin, 02.05.22 12:14
    • Replies: 2
    • Views: 5,186
    Qualan
    19.05.22 05:50 Go to last post
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