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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 390,941
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 119,179
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 475,409
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,777,490
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,125,788
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,081
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Gems

    I just bought some gems and they have not been added to my game. What can I do?

    Started by xXSabrinaXx, 31.05.12 07:33
    • Replies: 3
    • Views: 62,130
    Tierarzt
    31.05.12 07:52 Go to last post

  2. Can not access the game

    Hello, I just created an account and tried to play but when I press the "Play Now" button I`m redirected to a page with a loading screen on it...

    Started by TheDrop, 30.05.12 16:49
    • Replies: 1
    • Views: 30,806
    BlueFairy
    30.05.12 19:42 Go to last post

  3. cannot access existing account

    I have an existing account in North Isle (realm 2) which I have been working on for months and spent a lot of money on gems for and now I cannot...

    Started by Sir-Whingealot, 30.05.12 02:04
    • Replies: 1
    • Views: 9,849
    BB_Azariel
    30.05.12 09:50 Go to last post

  4. Unmanned buildings becoming productive.

    I've built several "well II"s and upgraded them before they got manned... and not, still being unmanned, their resovoir is decreasing... I haven't...

    Started by Roffemuffe, 29.05.12 13:37
    • Replies: 1
    • Views: 5,738
    unlucky
    29.05.12 22:10 Go to last post

  5. Needed feature!

    One feature I really lack is a timer on buffed buildings. When I click on a building to see its status would I like to have a count down timer to...

    Started by Battenberg, 15.03.12 18:16
    buffed buildings, timer
    • Replies: 2
    • Views: 9,240
    Knight_McJones
    29.05.12 18:41 Go to last post

  6. I cannot get ingame...

    All i get is a blue screen, nothing happens, nothing is loading, does anyone else have the same problem? Sincerely Gammelbold

    Started by Gammelbold, 29.05.12 11:22
    • Replies: 1
    • Views: 6,243
    Gammelbold
    29.05.12 11:37 Go to last post

  7. Unhappy bying gems

    I bought gems in the gemshop twice for 9,99 but i never recieved them :(. what must i do??????????????????????

    Started by Madam_Lefoux, 26.05.12 10:28
    • Replies: 1
    • Views: 3,298
    BB_Azariel
    28.05.12 09:32 Go to last post

  8. Stuck at 'TIp of the Day'

    Hi there, Ever since the maintenance on Thursday morning I've been unable to log in, I get stuck at the 'tip of the day' window. Originally It was...

    Started by Venine, 25.05.12 11:15
    • Replies: 5
    • Views: 42,387
    BlueFairy
    28.05.12 07:08 Go to last post

  9. zzz sign

    Hi. Sometimes, the "ZZZ" sign, showing above the building after one stops production, disappears.

    Started by ehless, 27.05.12 23:38
    • Replies: 0
    • Views: 20,028
    ehless
    27.05.12 23:38 Go to last post

  10. Virginmedia Customers Blocked from UBIsoft websites and online games.

    It happened earlier today (Tuesday) a couple of times, but I assumed it was my isp's fault, but now I can't get past the 'tip of the day' window...

    Started by JasB, 22.05.12 17:38
    5 Pages •
    1 2 3 ... 5
    • Replies: 48
    • Views: 57,970
    Figrin
    27.05.12 22:19 Go to last post

  11. hackers

    Hi. Hey support team, i think someone is cracking the code.... I was offered a trade (coming outo of nowhere) that i didn't place on the trade...

    Started by ehless, 26.05.12 20:54
    • Replies: 4
    • Views: 4,991
    ehless
    27.05.12 12:27 Go to last post

  12. Trade Problems

    Hello, i want to report that my last 2 trades i dont receive the goods but i lost what i offer... im waiting for the return for a couple of hours...

    Started by KaTD, 25.05.12 22:56
    • Replies: 2
    • Views: 7,286
    Malawi
    26.05.12 22:06 Go to last post

  13. No new building licenses

    i have freed the next sector but i haven't obtained any building license in the star menu and obviously i didn't use it already please help me on...

    Started by SirSaeed, 26.05.12 16:46
    buff
    • Replies: 9
    • Views: 42,096
    SirSaeed
    26.05.12 19:26 Go to last post

  14. linking account to facebook

    Hello i got a problem linking my excisting account to facebook i think i tryed everything but i only seem to get the option to start again ...

    Started by Freakofiel, 17.05.12 12:44
    • Replies: 4
    • Views: 8,314
    Freakofiel
    26.05.12 19:03 Go to last post

  15. Adventure-loots

    Today i played an adventure with Drippp. I invited him into my Dark priests adventure, for which he payed me 145 coins. While we were both...

    Started by Grow, 25.05.12 18:24
    • Replies: 4
    • Views: 17,890
    Grow
    26.05.12 10:56 Go to last post

  16. Angry This is make me crazy!!!

    almost one weeks I did not get login reward, all the reward is disappeared!!! and then the whole screen go black ...WHAT HAPPENED TO THIS GAME!! I...

    Started by DHANI24, 24.05.12 09:43
    • Replies: 2
    • Views: 8,852
    DHANI24
    26.05.12 02:53 Go to last post

  17. Unhappy Missing gold ore

    Hello people, I have the quest: obtaint at least 50 gold ore through trade and make 50 gold ore availeble in your storage. I stopped my gold...

    Started by Fjordjuh, 25.05.12 20:52
    • Replies: 1
    • Views: 3,976
    TheBadger
    25.05.12 21:16 Go to last post

  18. Victor the vicious adventure

    hey really want to speak to somebody who can help so if they can get in touch with me id much appreciate it... ive had a big problem with victor the...

    Started by Stoid2012, 25.05.12 19:33
    • Replies: 0
    • Views: 19,442
    Stoid2012
    25.05.12 19:33 Go to last post

  19. help me

    I pay the gem krystals but not take den gems

    Started by tasosmajin, 25.05.12 17:02
    • Replies: 0
    • Views: 1,947
    tasosmajin
    25.05.12 17:02 Go to last post

  20. can not connect or log in

    for some reason i can not connect to the site let alone log in.. at the moment of writing this i am using a broadband mobile dongle as it was the...

    Started by hades8840, 25.05.12 12:00
    • Replies: 2
    • Views: 257,785
    Sanddollar
    25.05.12 16:27 Go to last post
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